Customer Service And Tech Support A Career Guide
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Customer Service And Tech Support A Career Guide
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Author : Regina Marsh
language : en
Publisher: Larsen and Keller Education
Release Date : 2023-09-26
Customer Service And Tech Support A Career Guide written by Regina Marsh and has been published by Larsen and Keller Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-26 with Business & Economics categories.
Customer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields.
A Career In Customer Service And Tech Support
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Author : Jeff Mapua
language : en
Publisher: The Rosen Publishing Group, Inc
Release Date : 2014-12-15
A Career In Customer Service And Tech Support written by Jeff Mapua and has been published by The Rosen Publishing Group, Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-15 with Juvenile Nonfiction categories.
This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.
A Guide To Customer Service Skills For The Help Desk Professional
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Author : Donna Knapp
language : en
Publisher: Course Technology
Release Date : 2004-11
A Guide To Customer Service Skills For The Help Desk Professional written by Donna Knapp and has been published by Course Technology this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11 with Business & Economics categories.
This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
Guide To Customer Service Skills For The Help Desk Professional
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Author : Donna Knapp
language : en
Publisher: Turtleback
Release Date : 1999-11-16
Guide To Customer Service Skills For The Help Desk Professional written by Donna Knapp and has been published by Turtleback this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-11-16 with categories.
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
The Customer Support Handbook
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Author : Sarah Hatter
language : en
Publisher: Cosupport
Release Date : 2014-02-04
The Customer Support Handbook written by Sarah Hatter and has been published by Cosupport this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-04 with Customer relations categories.
How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice
How To Manage The It Helpdesk
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Author : Noel Bruton
language : en
Publisher: Routledge
Release Date : 2002
How To Manage The It Helpdesk written by Noel Bruton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful support, demonstrating successes and failures through real life case studies.
Career Guidance For The High School Graduate Want A Job In Customer Service And Beyond
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Author : Yvonne Mitchell
language : en
Publisher: AuthorHouse
Release Date : 2023-01-06
Career Guidance For The High School Graduate Want A Job In Customer Service And Beyond written by Yvonne Mitchell and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-06 with Business & Economics categories.
Career Guidance for the High Graduate: Want a Job in Customer Service and Beyond ? Heartfelt Lessons to Empower YOU is about making yourself employable by learning customer service skills and embracing a positive mindset required for customer service jobs. Overcoming behaviors and understanding the job search process. This book is for those high school graduates with limited resources and for whatever reason or circumstance could not attend higher education immediately after graduation, but must find a skillset to self- support, become a member of the working class. It is also for high school graduates who do not choose to attend college but want to pursue a sustainable career by attending trade, community college or learn on the job. Choosing college is desirable, but sometimes not the best course for everyone for one reason or another. Career guidance classes are essentially not available for high school students. This book is intended to help those who may feel marginalized to empower oneself by stepping out on faith and follow a path of employability starting with learning the customer service skillset. This career guidance is a practical instigator to lead you, make you think, start you on a learning path to skill building. The book speaks to behavior characteristics that may need to be reassessed as well as the practical application of the job search. After reading this guidebook if you are so inclined to going back to school to take remedial classes in reading, writing and math for the purpose of elevating your learning path or take college courses, it is encouraged to do just that. Invest in you and move on to a promising future.
The Employee Customer Service Guide
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Author : Mbinkar Kpunsa Fomunyuy
language : en
Publisher: Independently Published
Release Date : 2024-03-17
The Employee Customer Service Guide written by Mbinkar Kpunsa Fomunyuy and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-17 with Business & Economics categories.
Embark on a transformative journey towards service excellence with "The Employee Customer Service Guide: Using Customer Service as a tool for career development and competitive advantage." This comprehensive manual is your indispensable companion in mastering the intricate art of customer service and experience management. From laying the groundwork with fundamental concepts to honing advanced interaction skills, this guide equips you with the tools and knowledge to elevate your customer service game to unprecedented heights. CHAPTER I: Introduction to Customer Service Dive into the heart of customer service as we unpack its essence, significance, and core components. Discover why exceptional service isn't just beneficial for your company but also pivotal for both employees and customers. Gain insights into the factors that differentiate superior service from the rest and develop a robust skill set encompassing communication, organization, and subject matter expertise. CHAPTER II: Know Your Customer Unlock the secrets of understanding your customers on a deeper level, unraveling their primary and secondary needs. Learn to identify and categorize potential, actual, and post customers, while understanding their pivotal role in your product or service offering. Delve into the psychology of customer behavior and tailor your approach to exceed their expectations consistently. CHAPTER III: Experience Management Fundamentals Navigate the landscape of experience management with a focus on five key pillars: Brand Experience (BX), Product Experience (PX), Employee Experience (EX), Customer Experience (CX), and Societal Experience (CX). Explore the elements that shape each experience and discover how employees can become catalysts for enhancing them. Equip yourself with strategies to manage customer expectations effectively and craft memorable experiences that foster lasting relationships. CHAPTER IV: Interacting with Customers Master the art of customer interaction with practical insights on cultivating a service-oriented attitude, managing challenging situations, and upholding a code of conduct. Embrace the power of positivity, willingness to serve, and meticulous attention to detail in every customer encounter. Craft personalized resolutions to address both strengths and weaknesses in your customer service approach, paving the way for continuous improvement. --- "The Employee Customer Service Guide: Using Customer Service as a tool for career development and competitive advantage" isn't just a book-it's your roadmap to unlocking the full potential of customer service mastery. Whether you're a seasoned professional or a novice in the field, this guide empowers you to deliver exceptional service that leaves a lasting impression on customers. Elevate your skills, exceed expectations, and become a driving force in shaping unforgettable customer experiences.
Getting An It Help Desk Job For Dummies
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Author : Tyler Regas
language : en
Publisher: John Wiley & Sons
Release Date : 2015-04-13
Getting An It Help Desk Job For Dummies written by Tyler Regas and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-13 with Computers categories.
Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!
Career Guide To Industries
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Author :
language : en
Publisher:
Release Date : 1994
Career Guide To Industries written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Occupations categories.