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A Complaint Is A Gift

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A Complaint Is A Gift

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Author : Janelle Barlow
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2008-08-18

A Complaint Is A Gift written by Janelle Barlow and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-18 with Business & Economics categories.

A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

A Complaint Is A Gift Workbook

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Author : Janelle Barlow
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2022-11-08

A Complaint Is A Gift Workbook written by Janelle Barlow and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-08 with Business & Economics categories.

Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.

A Complaint Is A Gift

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Author : Janelle Barlow
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 1996

Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

A Complaint Is A Gift

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Author : Janelle Barlow
language : en
Publisher: ReadHowYouWant.com
Release Date : 2009-02-20

A Complaint Is A Gift written by Janelle Barlow and has been published by ReadHowYouWant.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-20 with Business & Economics categories.

A Complaint Is A Gift

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Author : Janelle Barlow
language : en
Publisher: ReadHowYouWant.com
Release Date : 2009-02-20

A Complaint Is A Gift

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Author : Janelle Barlow
language : en
Publisher: ReadHowYouWant.com
Release Date : 2009-02-20

A Complaint Is A Gift Volume 2 Of 2 Easyread Super Large 20pt Edition

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Author :
language : en
Publisher: ReadHowYouWant.com
Release Date :

A Complaint Is A Gift Volume 2 Of 2 Easyread Super Large 20pt Edition written by and has been published by ReadHowYouWant.com this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.

A Complaint Free World

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Author : Will Bowen
language : en
Publisher: Harmony
Release Date : 2013-02-05

A Complaint Free World written by Will Bowen and has been published by Harmony this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-05 with Body, Mind & Spirit categories.

Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

A Complaint Free World

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Author : Will Bowen
language : en
Publisher: Random House
Release Date : 2008-12-26

A Complaint Free World written by Will Bowen and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-26 with Self-Help categories.

21 days is the amount of time it takes to make a repeated action into a habit. In 21 days, you can change your life completely. You need two things: a purple bracelet, and this book. You wouldn't believe how much we complain about things - every day we bitch, vent, moan, shout and generally focus on the negative. But wouldn't it be amazing if we could focus on the positive, happy things in life instead? Will Bowen explains the simple, innovative philosophy of staying 'complaint-free' and demonstrates how, with time and determination, you can achieve a positive attitude that will improve your life permanently.

A Complaint Is A Gift

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Author : Janelle Barlow
language : en
Publisher:
Release Date : 2009-02-24

A Complaint Is A Gift written by Janelle Barlow and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-24 with Business & Economics categories.

The title of this book can be a little misleading because ostensibly this is just a book about how to deal with complaints. And while complaints are talked about on just about every single page, this book is really about a much more important and broader topic: delivering great service. Everyone knows that great service is important, yet very few companies deliver it well. Why is that? The concept of great service is a simple enough concept, but in practice it's actually a very hard thing to do right. We work at our service delivery every single day at Zappos. This book serves as a how-to guide for taking the first step to building a customer-service-oriented organization. If you can turn your organization into a complaint-friendly organization by following the steps outlined in this book, then you will be well on your way to being one of those rare companies that deliver great service. It's not an easy path, and it won't happen overnight. It happens one step at a time, and reading this book is probably one of the best first steps you can take.

A Complaint Is A Gift

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