A Conversation Guide For The Veterinary Client
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A Conversation Guide For The Veterinary Client
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Author : The Veterinary Writer Bvsc
language : en
Publisher: Independently Published
Release Date : 2021-10-04
A Conversation Guide For The Veterinary Client written by The Veterinary Writer Bvsc and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-04 with categories.
A Conversation Guide for the Veterinary Client is essential for any animal owner. The book has a focus on companion animals and the veterinary practice visit. The veterinary visit can be complex and daunting to many clients. This book aims to reduce both of these by providing essential information from a veterinarian with over a decade of experience within the profession. The book is written in clear and easy-to-understand language, and where appropriate more complex topics are easily and concisely explained. The text takes the reader through the whole process of selecting a veterinary practice, through the various consultation types and information from behind the scenes of the profession and views that are not readily accessible to clients. It is a ready reckoner for clients or anybody with a passing veterinary interest (including future students, veterinary nurses and veterinary staff dealing with clients on a daily basis) in a text slightly over 100 pages. The veterinary industry provides services to many animals and their owners and a book like this is unique in that it explains many things the author has explained to animal owners and surprised them with over the years.
A Conversation Guide For The Veterinary Client
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Author : The Veterinary Writer
language : en
Publisher:
Release Date : 2021-10-04
A Conversation Guide For The Veterinary Client written by The Veterinary Writer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-04 with categories.
A Conversation Guide for the Veterinary Client is essential for any animal owner. The book has a focus on companion animals and the veterinary practice visit. The veterinary visit can be complex and daunting to many clients. This book aims to reduce both of these by providing essential information from a veterinarian with over a decade of experience within the profession. The book is written in clear and easy-to-understand language, and where appropriate more complex topics are easily and concisely explained. The text takes the reader through the whole process of selecting a veterinary practice, through the various consultation types and information from behind the scenes of the profession and views that are not readily accessible to clients. It is a ready reckoner for clients or anybody with a passing veterinary interest (including future students, veterinary nurses and veterinary staff dealing with clients on a daily basis) in a text slightly over 100 pages. The veterinary industry provides services to many animals and their owners and a book like this is unique in that it explains many things the author has explained to animal owners and surprised them with over the years.
Aaha S Complete Guide For The Veterinary Client Service Representative
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Author : Jill Renfrew
language : en
Publisher: American Animal Hospital Association
Release Date : 2013
Aaha S Complete Guide For The Veterinary Client Service Representative written by Jill Renfrew and has been published by American Animal Hospital Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Medical categories.
Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
The Art Of Veterinary Practice
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Author : Myrna M. Milani
language : en
Publisher:
Release Date : 1995
The Art Of Veterinary Practice written by Myrna M. Milani and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Technology & Engineering categories.
Parses the complex and often complicated relationship among veterinarians, their patients, and their clients, the animals' owners. Helps students and practitioners examine their own feelings and beliefs as an aid to communication, and suggests the many approaches and roles of the veterinarian and the emotional and financial constraints of the client. The focus is on pets rather than working animals. Annotation copyright by Book News, Inc., Portland, OR
A Guide To Oral Communication In Veterinary Medicine
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Author : Ryane E. Englar
language : en
Publisher: 5m Books Ltd
Release Date : 2020-07-12
A Guide To Oral Communication In Veterinary Medicine written by Ryane E. Englar and has been published by 5m Books Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-12 with Medical categories.
Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books
The Veterinary Receptionist
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Author : John R. Corsan
language : en
Publisher: Elsevier Health Sciences
Release Date : 2008-06-05
The Veterinary Receptionist written by John R. Corsan and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-06-05 with Medical categories.
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Narrative Medicine In Veterinary Practice
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Author : Karen R. Fine
language : en
Publisher: CRC Press
Release Date : 2021-10-25
Narrative Medicine In Veterinary Practice written by Karen R. Fine and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-25 with Medical categories.
This is the first guide to Veterinary Narrative Medicine, a cutting-edge approach in human medicine with multiple applications in veterinary medicine. The text combines the latest research with numerous real-world examples and practical techniques to improve client communication, patient care, and veterinary well-being. Narrative Medicine maintains that a patient should be viewed as an individual rather than an example of a disease process, and that this can be accomplished by using narrative. This book explores methods and theories from leaders in the human Narrative Medicine field while addressing topics unique to veterinary medicine. Readers will gain tools to help navigate difficult conversations and situations in clinical practice, including those involving the end of life. Narrative Medicine in Veterinary Practice also addresses the important issue of veterinary wellness. The ability to view the veterinarian's own stories and those of clients and patients as narratives may help practitioners maintain both emotional and work-place boundaries as well as decrease burnout and compassion fatigue. The book describes basic techniques to promote self-reflection and mindfulness, skills often overlooked in the veterinary profession which can improve resilience and increase the enjoyment of veterinary practice. This is important reading for veterinary practitioners, students, veterinary nurses, technicians, social workers, and all veterinary clinic staff.
The Specifics Of Veterinary Practice For The Client
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Author : Davies the Veterinary Writer Bvsc
language : en
Publisher: Independently Published
Release Date : 2022-10-10
The Specifics Of Veterinary Practice For The Client written by Davies the Veterinary Writer Bvsc and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-10 with categories.
The sequel from "A Conversational Guide for the Veterinary Client". This book is a look into the specific nature of disease consultations for dogs and cats. It is written by a qualified veterinarian. The information is written in a conversational style which will help owners when their animals are being treated for various ailments by a veterinarian. There are sections on skin disease, gastrointestinal disease, heart conditions, surgeries, and much more. Specific topics are looked at including rabbit health and welfare, senior dogs, senior cats, and a chapter on the daily working life of a veterinarian. This is an essential text for any animal owner and is well worth having on any bookshelf.
Exam Room Communication For Veterinarians
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Author : Jon Klingborg
language : en
Publisher: American Animal Hosp Assoc
Release Date : 2011
Exam Room Communication For Veterinarians written by Jon Klingborg and has been published by American Animal Hosp Assoc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Medical categories.
101 Communication Skills For Veterinary Teams
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Author :
language : en
Publisher:
Release Date : 2014-04-01
101 Communication Skills For Veterinary Teams written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-01 with Communication in medicine categories.
Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.