A Guide To Help Desk Technology Tools Techniques
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A Guide To Help Desk Technology Tools Techniques
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Author : Dione McBride
language : en
Publisher: Cengage Learning
Release Date : 2000
A Guide To Help Desk Technology Tools Techniques written by Dione McBride and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.
Help Desk Secrets Revealed
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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date :
Help Desk Secrets Revealed written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on with Technology & Engineering categories.
In a world driven by technology, help desks have emerged as the backbone of customer support, providing a lifeline to users seeking assistance with a wide range of technical issues. Help Desk Secrets Revealed takes you on a comprehensive journey through the inner workings of help desks, unveiling the technologies, tools, and techniques that enable them to deliver exceptional customer service. This indispensable guide is meticulously crafted to provide a holistic understanding of the help desk landscape. It delves into the various types of help desks, their benefits, and the challenges they encounter. It also explores the latest technologies and tools that empower help desks to streamline their operations, including ticketing systems, knowledge management systems, and remote support tools. Moving beyond technology, Help Desk Secrets Revealed delves into the art of help desk management and staffing. It offers expert insights into hiring, training, and motivating help desk technicians, emphasizing the importance of building a high-performing team. The book also provides practical guidance on developing and implementing effective help desk policies and procedures, ensuring smooth operations and continuous improvement. Customer service is at the heart of every successful help desk, and Help Desk Secrets Revealed dedicates an entire section to this crucial aspect. It explores the principles of excellent customer service, emphasizing the importance of empathy, active listening, and problem-solving skills. The book also provides strategies for handling difficult customers and measuring and evaluating customer satisfaction, empowering help desks to consistently exceed customer expectations. Finally, Help Desk Secrets Revealed takes a forward-looking perspective, examining the future of help desks in an era of rapid technological advancements. It explores the impact of artificial intelligence, automation, and the evolving role of help desks in the customer service landscape. This section provides valuable insights for help desk professionals seeking to stay ahead of the curve and adapt to the ever-changing needs of customers. Whether you are a seasoned help desk professional looking to refine your skills or a business leader seeking to optimize your organization's help desk operations, Help Desk Secrets Revealed is an invaluable resource. Its comprehensive coverage, practical advice, and forward-thinking insights make it the definitive guide to navigating the complexities of help desk management and delivering exceptional customer service. If you like this book, write a review!
Implementing Service And Support Management Processes
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Author : Carrie Higday-Kalmanowitz
language : en
Publisher: The Stationery Office
Release Date : 2005-03-11
Implementing Service And Support Management Processes written by Carrie Higday-Kalmanowitz and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-03-11 with Business & Economics categories.
The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.
Principles Of Computer Systems And Network Management
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Author : Dinesh Chandra Verma
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-01-23
Principles Of Computer Systems And Network Management written by Dinesh Chandra Verma and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-23 with Technology & Engineering categories.
Systems Management is emerging as the predominant area for computer science in the enterprise, with studies showing that the bulk (up to 80%) of an enterprise IT budget is spent on management/operational issues and is the largest piece of the expenditure. This textbook provides an overview of the field of computer systems and network management. Systems management courses are being taught in different graduate and undergraduate computer science programs, but there are no good books with a comprehensive overview of the subject. This text book will provide content appropriate for either an undergraduate course (junior or senior year) or a graduate course in systems management.
Methods And Technologies For Learning
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Author : G. Chiazzese
language : en
Publisher: WIT Press
Release Date : 2005-03-04
Methods And Technologies For Learning written by G. Chiazzese and has been published by WIT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-03-04 with Education categories.
For more than a decade the rapid growth of ICT and its use in education have generated a lot of changes in traditional educational structures as well as interest in defining new models for designing advanced learning solutions. This book provides an overview of international perspectives regarding the latest innovations and results in different fields of education. In particular, it is addressed to all those who are interested in exploring methodologies and extending their knowledge of current research in education and training technologies. The wide variety of contributions provides an interesting and useful account of some of the major issues and controversies facing researchers, academicians, professors, educational scientists and technologists in most of the educational contexts in which ICT is applied. Over 90 papers are featured and these are divided under headings including: Online Education and Training; Innovative Teaching and Learning Technologies; Collaborative Learning Environments; Navigation Strategies and Comprehension; Mobile Learning; Quality Issues of Distance Learning Processes; Knowledge Management and E-learning; Learning Technologies for Primary and Secondary Schools; Educational System for People with Special Needs.
Network World
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Author :
language : en
Publisher:
Release Date : 1995-02-20
Network World written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-02-20 with categories.
For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Digital Forensics Processing And Procedures
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Author : David Lilburn Watson
language : en
Publisher: Newnes
Release Date : 2013-08-30
Digital Forensics Processing And Procedures written by David Lilburn Watson and has been published by Newnes this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-30 with Computers categories.
This is the first digital forensics book that covers the complete lifecycle of digital evidence and the chain of custody. This comprehensive handbook includes international procedures, best practices, compliance, and a companion web site with downloadable forms. Written by world-renowned digital forensics experts, this book is a must for any digital forensics lab. It provides anyone who handles digital evidence with a guide to proper procedure throughout the chain of custody--from incident response through analysis in the lab. - A step-by-step guide to designing, building and using a digital forensics lab - A comprehensive guide for all roles in a digital forensics laboratory - Based on international standards and certifications
The Nonprofit Manager S Resource Directory
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Author : Ronald A. Landskroner
language : en
Publisher: John Wiley & Sons
Release Date : 2002-05-14
The Nonprofit Manager S Resource Directory written by Ronald A. Landskroner and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-05-14 with Business & Economics categories.
A newly revised and updated edition of the ultimate resource for nonprofit managers If you're a nonprofit manager, you probably spend a good deal of your time tracking down hard-to-find answers to complicated questions. The Nonprofit Manager's Resource Directory, Second Edition provides instant answers to all your questions concerning nonprofit-oriented product and service providers, Internet sites, funding sources, publications, support and advocacy groups, and much more. If you need help finding volunteers, understanding new legislation, or writing grant proposals, help has arrived. This new, updated edition features expanded coverage of important issues and even more answers to all your nonprofit questions. Revised to keep vital information up to the minute, The Nonprofit Manager's Resource Directory, Second Edition: * Contains more than 2,000 detailed listings of both nonprofit and for-profit resources, products, and services * Supplies complete details on everything from assistance and support groups to software vendors and Internet servers, management consultants to list marketers * Provides information on all kinds of free and low-cost products available to nonprofits * Features an entirely new section on international issues * Plus: 10 bonus sections available only on CD-ROM The Nonprofit Manager's Resource Directory, Second Edition has the information you need to keep your nonprofit alive and well in these challenging times. Topics include: * Accountability and Ethics * Assessment and Evaluation * Financial Management * General Management * Governance * Human Resource Management * Information Technology * International Third Sector * Leadership * Legal Issues * Marketing and Communications * Nonprofit Sector Overview * Organizational Dynamics and Design * Philanthropy * Professional Development * Resource Development * Social Entrepreneurship * Strategic Planning * Volunteerism
Network World
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Author :
language : en
Publisher:
Release Date : 2002-02-25
Network World written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-02-25 with categories.
For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Systems Development Methods For The Next Century
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Author : W. Gregory Wojtkowski
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Systems Development Methods For The Next Century written by W. Gregory Wojtkowski and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
This book is a result of the ISD'97, Sixth International Conference on Information Systems Development-Methods and Tools, Theory and Practice held August 11-14, 1997 in Boise, Idaho, USA. The purpose of this Conference was to address the issues facing academia and industry when specifying, developing, managing and improving software systems. The selection of papers was carried out by the International Program Committee. All papers were reviewed in advance by at least three people. Papers were judged according to their originality, relevance and presentation quality. All papers were judged purely on their own merits, independently of other submissions. This year's Information Systems Development Conference-ISD'97 is the first ISD conference being held in the US. ISD was brought into existence almost ten years ago. It continues the fine tradition of the first Polish-Scandinavian Seminar on Current Trends in Information Systems Development Methodologies, held in Gdansk-Poland in 1988. ISD'98 will be held in Bled, Slovenia. ISD'97 consists not only of the technical program represented in these proceedings, but also tutorials on improved software testing and end-user information systems and workshop on sharing knowledge within international high technology industries that are intended for both, the research and business communities. We would like to thank the authors of papers accepted for ISD'97 who all made gal lant efforts to provide me with electronic copies of their manuscripts conforming to com mon guidelines. We thank them for thoughtfully responding to reviewers comments and carefully preparing their final contributions.