A Practical Guide To Airline Customer Service

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A Practical Guide To Airline Customer Service

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Author : Colin C. Law
language : en
Publisher: BrownWalker Press
Release Date : 2018-04-16

A Practical Guide To Airline Customer Service written by Colin C. Law and has been published by BrownWalker Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-16 with Transportation categories.

A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Practical Guide To Airline Customer Service From Airline Operations To Passenger Services

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Author : COLIN C. LAW.
language : en
Publisher:
Release Date :

Practical Guide To Airline Customer Service From Airline Operations To Passenger Services written by COLIN C. LAW. and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.

A Flight Attendant S Essential Guide

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Author : Colin C. Law
language : en
Publisher: BrownWalker Press
Release Date : 2019-08-15

A Flight Attendant S Essential Guide written by Colin C. Law and has been published by BrownWalker Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-15 with Transportation categories.

A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.

International Aviation Law

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Author : Mr Ronald I C Bartsch
language : en
Publisher: Ashgate Publishing, Ltd.
Release Date : 2013-01-28

International Aviation Law written by Mr Ronald I C Bartsch and has been published by Ashgate Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-28 with Law categories.

International Aviation Law: A Practical Guide explains the international context and application of the law as it applies to commercial and recreational aviation, and to the broader aviation environment. It provides a comprehensive introduction to all aspects of aviation law from criminal law to contract law to the legal duties and responsibility of aircrew and other aviation personnel including airport operators, air traffic controllers and aircraft engineers. Each area of the law is clearly explained in accessible language and supported with practical case studies to illustrate the application of the law within an operational aviation context. It also provides advice on how to avoid or minimize legal liability for aviation practitioners and enthusiasts.

Airline Operations

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Author : Peter J. Bruce
language : en
Publisher: Routledge
Release Date : 2017-11-15

Airline Operations written by Peter J. Bruce and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-15 with Business & Economics categories.

Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations. The first part outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations. Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

Air Transport Operation

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Author : Mr. Rohit Manglik
language : en
Publisher: EduGorilla Publication
Release Date : 2024-02-06

Air Transport Operation written by Mr. Rohit Manglik and has been published by EduGorilla Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-06 with Transportation categories.

EduGorilla Publication is a trusted name in the education sector, committed to empowering learners with high-quality study materials and resources. Specializing in competitive exams and academic support, EduGorilla provides comprehensive and well-structured content tailored to meet the needs of students across various streams and levels.

Global Perspectives On Soft Power Management In Business

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Author : Kankaew, Kannapat
language : en
Publisher: IGI Global
Release Date : 2023-10-09

Global Perspectives On Soft Power Management In Business written by Kankaew, Kannapat and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-09 with Business & Economics categories.

Global Perspectives on Soft Power Management in Business provides a comprehensive exploration of the impactful role of soft power in influencing socio-economic dynamics. In today's interconnected world, soft power drives economic growth through the dissemination of beliefs, cultures, shared norms, and popular trends, creating a country's brand image. This edited volume brings together scholars from diverse academic backgrounds to objectively discuss and analyze the sustainable management, design thinking, and integration of soft power. The book delves into the pros and cons of soft power impact, explores soft power knowledge management in different industries, examines soft power marketing and presentation strategies, and investigates the relationship between technology and soft power. Moreover, it emphasizes that success in the global marketplace is not solely reliant on technological advancements, but also on the added value of products through sophisticated services—a concept encompassed by soft power. This book proves invaluable to undergraduate and graduate students studying business, cultural, and hospitality management, as well as professionals in public and private organizations, universities, professors and lecturers, policy makers, and those in the film and music industry.

Travel A Practical Guide

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Author : T Turner
language : en
Publisher: T Turner
Release Date :

Travel A Practical Guide written by T Turner and has been published by T Turner this book supported file pdf, txt, epub, kindle and other format this book has been release on with Travel categories.

Embark on a journey of discovery with "Travel - A Practical Guide," a comprehensive handbook that combines invaluable travel tips with a profound exploration of the importance of travel and exploration. Authored by an experienced globetrotter, this guidebook is your ultimate companion for planning, executing, and maximizing your travel experiences. Inside these pages, you'll find a wealth of practical advice to elevate your travel adventures. From essential packing strategies and insider transportation tips to navigating cultural nuances and engaging with locals, this guide covers all aspects of your journey. Uncover the secrets of efficient packing, learn how to optimize your luggage space, and discover expert techniques for packing light without compromising on comfort. With practical suggestions for organizing and securing your belongings, you can travel with confidence and peace of mind. But "Travel - A Practical Guide" isn't solely focused on logistics. It delves deep into the transformative power of travel and exploration. Through captivating stories and thought-provoking insights, you'll discover how travel broadens your horizons, challenges your assumptions, and nurtures personal growth. Explore the significance of connecting with diverse cultures, forging meaningful relationships, and developing a global perspective. Gain a deeper understanding of the world and cultivate gratitude for the wonders that await you. In addition to practical tips and inspiring narratives, this guidebook emphasizes the importance of responsible and sustainable travel. Discover how to minimize your environmental impact, support local communities, and leave a positive footprint wherever you go. With a focus on preserving cultural heritage, embracing authenticity, and respecting local customs, you'll become a mindful traveler, making a positive difference in the places you visit. Whether you're a seasoned traveler or embarking on your first adventure, "Travel - A Practical Guide" equips you with the knowledge and inspiration to embark on unforgettable journeys. From exploring hidden gems off the beaten path to savoring local cuisine and participating in cultural festivals, this guidebook encourages you to immerse yourself in the richness of every destination. Embrace the joys of travel and seize every opportunity to create cherished memories that will last a lifetime. With its comprehensive tips, engaging anecdotes, and an emphasis on the transformative power of travel, "Travel - A Practical Guide" is an indispensable resource for all travelers. Let this guidebook be your compass as you navigate the intricacies of planning, enjoy the thrill of exploration, and appreciate the world's remarkable diversity. Whether you're seeking adventure, cultural immersion, or personal growth, this guide is your key to unlocking the incredible experiences that travel offers. Embark on a journey of a lifetime and let "Travel - A Practical Guide" be your trusted companion. Bon voyage!

Mastering Selling Skills

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Author : Hassan El-Zein
language : en
Publisher: Hassan El-Zein
Release Date : 2021-01-21

Mastering Selling Skills written by Hassan El-Zein and has been published by Hassan El-Zein this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-21 with Business & Economics categories.

Introduction Selling is a process that proceeds from devising into prospecting, encountering, and then closing. Questions that are related to these four stages must be catered to: · What technological tools must the salespeople be empowered with? · Should a salesperson interact more with existing customers or new customers? · What are the right questions that salespeople should use in addressing prospects? · What are the tactics or strategies to close the sale? After understanding all the critical elements in the selling process, one should have a deeper insight into the essentials of service, communication, and negotiation, without overlooking the importance of cultural and emotional intelligence. Service is all about consistency and catering to the needs of the customers. One of the major needs of the customer is the competitive price. What are the other major needs? What additional needs must be fulfilled for each service or business one is in? Tenacity is a major skill needed by both salespeople and customer service personnel. What are the other necessary skills? What is customer relationship management? Surely, we will answer all of this in a highly concise communicative style! Communication is all about listening, body language, proper usage, and skills of both e-mail and telephone operations, as well as presentation skills such as PowerPoint. This book has a section called “Helicopter View” that will concisely explain CRM sales and service as well as major useful shortcuts in PowerPoint. Communication must also be clear, concise, and complete. Based on this, this eBook is built! Negotiation is all about planning and anticipating. One must be well prepared to overcome impasses, know his or her reservation prices, master the major negotiation tactics, and counter them meticulously. This is not all! What happens if you have to sell something abroad? Do you have the necessary cultural intelligence? How much knowledge do you have of various cultures? What is your level of adaptation? And is that motivating enough to you? In addition to the cultural quotient, we will also cover the criticality of the emotional and adversity quotients. As you can see, selling requires a lot of skills. Yet if you attain them all as this eBook will guide you, it is guaranteed you can sell any good product or service!

Practical Guide To Labelling And Advertising Under Legal Metrology Law In India

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Author : Ashutosh Mishra
language : en
Publisher: Bloomsbury Publishing
Release Date : 2021-09-20

Practical Guide To Labelling And Advertising Under Legal Metrology Law In India written by Ashutosh Mishra and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-20 with Law categories.

About the book The book is a practical guide providing a pragmatic analysis of labelling and advertising aspects of the Legal Metrology Act, 2009 and the related laws. It covers the concepts as provided by the law coupled with the jurisprudence developed through the judgments of the Supreme Court as well as the High Courts under the present and erstwhile law relating to weights and measures. The book strives to act as a guide on the practical difficulties in application of the law and proactive measures which may be taken to ensure due compliances in terms of the Legal Metrology Law in India. The book will be of immense use for in-house counsels looking after regulatory compliances in a company, directors and the personnel looking after the sales and logistics of a business, e-commerce companies dealing in sale of packaged commodities, advocates and law students. Key features ? Analysis of structure and application of Legal Metrology Law on packages, advertisements and other modes of communication. ? Elaborate discussion on concepts of pre-packaged commodities, Industrial/institutional consumers, retail and wholesale packages, kits, multipurpose packages, transportation boxes etc. ? Covers disclosures to be made on different type of packages, time of declaration on imported and indigenous packages, format for printing of labels and practical difficulties faced at factory as well as dealership level. ? Understanding liability of company personnel, directors, e-commerce companies etc. on violation of the provisions of the Act. ? Guidance on general areas of focus of legal metrology authorities while making investigation/enquiry on business and litigation management thereafter. ? Conceptual guide aimed at a wide array of readers such as advocates, chartered accountants, in-house legal officers and law students. ? Ready reference table on common mistakes and best business practices along with sample labels. ? Contains upto-date relevant Acts and Rules related to labelling and advertising under Legal Metrology.