A Report By The Health Service Ombudsman And The Local Government Ombudsman About The Care And Support Provided To A Person With Down S Syndrome
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A Report By The Health Service Ombudsman And The Local Government Ombudsman About The Care And Support Provided To A Person With Down S Syndrome
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Author : Great Britain: Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2011-11-23
A Report By The Health Service Ombudsman And The Local Government Ombudsman About The Care And Support Provided To A Person With Down S Syndrome written by Great Britain: Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-23 with Medical categories.
This report tells the story of Mr J, who was an active, outgoing and sociable man. He had Down's syndrome. He lived independently in rented accommodation with his wife. Newcastle City Council, latterly through the Coquet Trust, provided day-to-day support to Mr J and his wife to help maintain their independence. In 2005, owing to concerns about a significant deterioration in his skills and health, Mr J was admitted to hospital for a five to six week assessment. Mr J remained in hospital for seven months, some five of those after he had been declared ready for discharge. Mr J was discharged into inappropriate locked accommodation, which he only left following his death 10 months later. Mr J was 53. Mr J's brother, Mr K, complained about the care provided to Mr J. This joint investigation with the Local Government Ombudsman found significant failings on the part of both Northumberland, Tyne and Wear NHS Foundation Trust and the Council. They are to compensate, and apologise to, the family. The NHS Trust and the Council will also prepare, share and update progress on an action plan showing what they have done (or will do) to prevent recurrence of their failings.
A Report By The Health Service Ombudsman And The Local Government Ombudsman About The Care And Support Provided To A Vulnerable Person Living Independently In The Community
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Author : Great Britain: Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2011-07-04
A Report By The Health Service Ombudsman And The Local Government Ombudsman About The Care And Support Provided To A Vulnerable Person Living Independently In The Community written by Great Britain: Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-04 with Medical categories.
This is an investigation, carried out jointly by the Health Service Ombudsman and the Local Government Ombudsman, into serious complaints about the support provided to a vulnerable person with long history involvement with mental health services, living independently in the community, by 5 Boroughs Partnership Trust and St Helen's Metropolitan Borough Council. The complaints, made by the vulnerable person's cousin, were: that the consultant psychiatrist failed to respond appropriately; that there was no support in claiming for welfare benefits; that care plans were not implemented; and that no one had responded appropriately to developing signs of risk. The first two of the complaints were not upheld but it was found that the Trust and Council had failed in their joint responsibility
A Report By The Health Service Ombudsman And The Local Government Ombudsman About The Provision Of Section 117 Aftercare
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Author : Great Britain: Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2012-10-29
A Report By The Health Service Ombudsman And The Local Government Ombudsman About The Provision Of Section 117 Aftercare written by Great Britain: Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-29 with Medical categories.
This report concerns a case claiming for funding for care under s. 117 of the Mental Health Act 1983. The Ombudsmen found evidence of some failures of the part of the concerned Trust and Council, but in the absence of any consequent in justice that could be identified, did not uphold any of the complaints
Local Government Ombudsman Parliamentary And Health Service Ombudsman Care And Treatment In A Care Home A Report By The Health Service Obbudsman And The Local Government Ombudsman On A Joint Investigation
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Author : Great Britain. Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2013-10-30
Local Government Ombudsman Parliamentary And Health Service Ombudsman Care And Treatment In A Care Home A Report By The Health Service Obbudsman And The Local Government Ombudsman On A Joint Investigation written by Great Britain. Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-30 with Geriatric nursing categories.
This report relates to a stroke patient who died of a pulmonary embolism. The patient's niece complained that poor care and lack of nutrition led to the patient's early death. The Ombudsmen decided that the Council and PCT in question did not act in line with recognised quality standards or established good practice and that the care the patient received amounted to service failure. However, they did not find that the poor nutrition and hydration could be linked to the patient's death
Report Of Two Investigations By The Local Government Ombudsman For England And The Health Service Ombudsman For England
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Author : Great Britain: Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2010-03-12
Report Of Two Investigations By The Local Government Ombudsman For England And The Health Service Ombudsman For England written by Great Britain: Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-12 with Medical categories.
These are the reports of two cases which were jointly investigated by the Health Services and Local Government Ombudsmen,, both of which involve the provision of services by local council and by NHS trusts and both, to some extent, concern the actions of staff working in mental health services. The first involved Enfield Council and Barnet, Enfield and Haringey Mental Health Trust & Barnet and Chase Farm Hospitals NHS Trust. The other case involved Havering and the North East London Mental Health Trust. Neither case was upheld in respect of the Councils though partly upheld in respect of North East London Mental Health Trust
Report By The Health Service Ombudsman For England And Local Government Ombudsman On A Joint Investigation Into A Complaint Made By Mrs L
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Author : Great Britain. Parliamentary and Health Service Ombudsman
language : en
Publisher:
Release Date : 2013-06-03
Report By The Health Service Ombudsman For England And Local Government Ombudsman On A Joint Investigation Into A Complaint Made By Mrs L written by Great Britain. Parliamentary and Health Service Ombudsman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-03 with categories.
Mrs L complained about the care that her father, the late Mr M, received at a Wakefield Metropolitan District Council-funded care home, Hazel Garth and from a visiting community nurse funded by NHS Wakefield District Primary Care Trust. Mr M was visited by the nurse on 13 October 2009 to deal with a problem with a catheter. Later that day he became unwell and was taken to hospital, where he was treated for urinary sepsis as well as a grade 4 necrotic (dead tissue) pressure ulcer on his sacrum. He was treated with antibiotics and recovered somewhat, but he died on 23 November 2009. Mrs L was not satisfied with the responses to her complaints to the Council and the Trust, and complained to the Ombudsmen. Their investigations find service failure by both Council and Trust for the care provided in the home and by the nurse. They also found failings in record keeping at the home and maladministration by both Council and Trust in dealing with Mrs L's complaints. The Council and the Trust's successor (Wakefield Clinical Commissioning Group) are instructed, within three months: to write to Mrs L apologising for the service failures and distress caused by the maladministration; to compensate her for the poor complaint handling; and to prepare action plans that describe what they have done to ensure they have learnt the lessons from the failings identified and what they have done or plan to do to avoid a recurrence.
Injustice In Residential Care
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Author : Great Britain. Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2008-03-26
Injustice In Residential Care written by Great Britain. Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-03-26 with Administrative remedies categories.
This joint report from the Health Service Ombudsman and the Local Government Ombudsman investigates complaints made by Mr & Mrs Taylor against Buckinghamshire County Council and Oxfordshire & Buckinghamshire Mental Health Partnership Trust. The complaints concern the care provided to their son, Frank, an adult with severe learning disabilities, from June 2001 to September 2003. Frank has no speech; cannot bathe, shave or dress himself; needs assistance to go to the toilet; needs to wear incontinence pads at night or for any lengthy periods spent outdoors. He needs one-to-one attention for 95 per cent of his waking time. The Council took over responsibility for the operation and management of the home in July 2002. In the care home his care needs were never properly assessed, and a number of significant failings in the level of care were identified. Complaints to both organisations were dealt with slowly, and there was confusion about which body should address the separate aspect of the complaints. Frank was removed from the care home, and kept and cared for at home for three months with no external support. The Ombudsmen, acting jointly under the Regulatory Reform (Collaboration etc between Ombudsmen) Order 2007, investigated. They find maladministration causing injustice and anxiety and distress to Frank and his parents. The conditions and care within the care home were unacceptable, and the Council failed to recognise that when taking over management responsibility. Frank's human rights may also have been infringed. The Ombudsmen recommend a payment of £32,000 as remedy for the injustice and distress caused.
The City Guilds Textbook Level 5 Diploma In Leadership And Management For Adult Care Second Edition
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Author : Tina Tilmouth
language : en
Publisher: Hachette UK
Release Date : 2024-02-23
The City Guilds Textbook Level 5 Diploma In Leadership And Management For Adult Care Second Edition written by Tina Tilmouth and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-23 with Study Aids categories.
Develop best practice and improve your leadership skills with our second edition textbook (for the 3096-51 specification). - Develop a comprehensive understanding of the knowledge and skills required with detailed coverage of all mandatory units - Apply theoretical aspects of the Diploma in the workplace, and use our 'Evidence Opportunity' feature to test your understanding of the assessment criteria - Build confidence reviewing and evaluating practice in Adult Care settings with 'Reflect On It' activities, and examples of reflective accounts - Prepare a strong portfolio, with advice and activities on how to use evidence most effectively This textbook has been fully updated to meet the requirements of the updated Skills for Care qualification criteria.
Six Lives
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Author : Great Britain. Parliamentary and Health Service Ombudsman
language : en
Publisher: Stationery Office/Tso
Release Date : 2009-03-24
Six Lives written by Great Britain. Parliamentary and Health Service Ombudsman and has been published by Stationery Office/Tso this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-24 with Political Science categories.
The Health Service Ombudsman and the Local Government Ombudsman investigated complaints made by Mencap on behalf of the families of Mark Cannon, Warren Cox, Edward Hughes, Emma Kemp, Martin Ryan and Tom Wakefield, who died whilst in NHS or local authority care between 2003 and 2005. The report reveals significant and distressing failures in service across health and social care. One person died as a consequence of public service failure. It is likely the death of another individual could have been avoided, had the care and treatment provided not fallen so far below the relevant standards. People with learning disabilities experienced prolonged suffering and poor care, and some of these failures were for disability related reasons. Some public bodies failed to live up to human rights principles, especially those of dignity and equality. Many organisations responded inadequately to the complaints made against them which left family members feeling drained and demoralised. The Ombudsmen recommend that NHS bodies and councils urgently confront whether they have the correct systems and culture in place to protect individuals with learning disabilities from discrimination, in line with existing laws and guidance. The Care Quality Commission, Monitor and the Equality and Human Rights Commission, should satisfy themselves that the approach taken in their regulatory frameworks and performance monitoring regimes provide effective assurance that health and social care organisations are meeting their statutory and regulatory requirements in this area. The Department of Health should promote and support implementation of the recommendations and publish a progress report within 18 months.
Care And Compassion
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Author : Great Britain. Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2011
Care And Compassion written by Great Britain. Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Older people categories.
In this report, "Care and compassion?" the Health Service Ombudsman says the NHS is failing to treat older people with care, compassion, dignity and respect. The report is based on the findings of ten independent investigations into complaints about NHS care for people over the age of 65 across England. It serves to illuminate the gulf between the principles and values of the NHS Constitution and the felt reality of being an older person in the care of the NHS in England. The Ombudsman's findings show how ten older patients suffered unnecessary pain, indignity and distress while in the care of the NHS. Her investigations highlight common failures in pain control, discharge arrangements, communication with patients and their relatives and ensuring adequate nutrition. These are not isolated cases. Of the nearly 9,000 properly made complaints to the Ombudsman about the NHS last year, 18 per cent were about the care of older people. The Ombudsman accepted twice as many cases for investigation about older people as for all other age groups put together. The findings reveal an attitude - both personal and institutional - which fails to recognise the humanity and individuality of the people concerned and to respond to them with sensitivity, compassion and professionalism. These accounts present a picture of NHS provision that is failing to meet even the most basic standards of care. The NHS must close the gap between the promise of care and compassion outlined in its Constitution and the injustice that many older people experience.