A Trauma Informed Framework For Supporting Patrons
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A Trauma Informed Framework For Supporting Patrons
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Author : The Public Library Association Social Worker Task Force
language : en
Publisher: American Library Association
Release Date : 2022-03-07
A Trauma Informed Framework For Supporting Patrons written by The Public Library Association Social Worker Task Force and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-07 with Language Arts & Disciplines categories.
Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons. You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including Mental Health Challenges Sleeping at the Library Strong Personal Odor Personal Belongings Suspected Intoxication/Under the Influence Substance Use Threatening Verbal and Nonverbal Behavior Unsheltered Teens Adult Self-Neglect Child Abuse or Assault Solicitation or Panhandling Stealing Child Unattended After Closing
A Trauma Informed Approach To Library Services
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Author : Rebecca Tolley
language : en
Publisher: American Library Association
Release Date : 2020-07-14
A Trauma Informed Approach To Library Services written by Rebecca Tolley and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-14 with Language Arts & Disciplines categories.
We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning - the six key principles of trauma-informed care; - characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; - how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; - delivery models that empower patrons; - advice on balancing free speech on campus with students’ need for safety; - how appropriate furniture arrangement can help people suffering from PTSD feel safe; - guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and - self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.
Creating A Person Centered Library
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Author : Elizabeth A. Wahler
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2023-12-28
Creating A Person Centered Library written by Elizabeth A. Wahler and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-28 with Social Science categories.
Creating a Person-Centered Library provides a comprehensive overview of various services, programs, and collaborations to help libraries serve high-needs patrons as well as strategies for supporting staff working with these individuals. While public libraries are struggling to address growing numbers of high-needs patrons experiencing homelessness, food insecurity, mental health problems, substance abuse, and poverty-related needs, this book will help librarians build or contribute to library services that will best address patrons' psychosocial needs. The authors, experienced in both library and social work, begin by providing an overview of patrons' psychosocial needs, structural and societal reasons for the shift in these needs, and how these changes impact libraries and library staff. Chapters focus on best practices for libraries providing person-centered services and share lessons learned, including information about special considerations for certain patron populations that might be served by individual libraries. The book concludes with information about how library organizations can support public library staff. Librarians and library students who are concerned about both patrons and library staff will find the practical advice in this book invaluable.
A Trauma Informed Approach To Library Services
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Author : Rebecca Tolley
language : en
Publisher: American Library Association
Release Date : 2020-07-14
A Trauma Informed Approach To Library Services written by Rebecca Tolley and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-14 with Language Arts & Disciplines categories.
We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students’ need for safety; how appropriate furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services.
Curating Community Collections
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Author : Mary Schreiber
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2024-01-25
Curating Community Collections written by Mary Schreiber and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-01-25 with Language Arts & Disciplines categories.
Begins where diversity audits end, informing and supporting academic, school, and public librarians in the quest to embed diversity, equity, and inclusion in a meaningful and sustainable manner throughout collections, policies, and practices. A primary question for many librarians, directors, and board members is how to evaluate diversity in a collection on an ongoing basis. Curating Community Collections provides librarians with the tools they need to understand the results of diversity audits and to formulate a reasonable, achievable plan for increasing diversity, equity, and inclusion not only in the collection itself, but also in library collection policies and practices. Information on ways to make diversity, equity, and inclusion part of a library's everyday workflow will help ensure the sustainability of these principles. Mary Schreiber and Wendy Bartlett teach readers how to increase the number of diverse materials in their collections and make them more discoverable to library patrons through the implementation of a community collections program. Stories from librarians around the United States and Canada who are auditing and improving the diversity of their collections add broad, scalable perspectives for libraries of any size, budget, and mission. Action steps provided at the end of each section offer a practical road map for all types of libraries to curate a diverse, equitable, and inclusive community collection.
Ask Listen Empower
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Author : Mary Davis Fournier
language : en
Publisher: American Library Association
Release Date : 2021-01-08
Ask Listen Empower written by Mary Davis Fournier and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-08 with Language Arts & Disciplines categories.
Foreword by Tracie D. Hall Community engagement isn’t simply an important component of a successful library—it’s the foundation upon which every service, offering, and initiative rests. Working collaboratively with community members—be they library customers, residents, faculty, students or partner organizations— ensures that the library works, period. This important resource from ALA’s Public Programs Office (PPO) provides targeted guidance on how libraries can effectively engage with the public to address a range of issues for the betterment of their community, whether it is a city, neighborhood, campus, or something else. Featuring contributions by leaders active in library-led community engagement, it’s designed to be equally useful as a teaching text for LIS students and a go-to handbook for current programming, adult services, and outreach library staff. Balancing practical tools with case studies and stories from field, this collection explores such key topics as why libraries belong in the community engagement realm; getting the support of board and staff; how to understand your community; the ethics and challenges of engaging often unreached segments of the community; identifying and building engaged partnerships; collections and community engagement; engaged programming; and outcome measurement.
Going Virtual
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Author : Sarah Ostman
language : en
Publisher: American Library Association
Release Date : 2021-04-07
Going Virtual written by Sarah Ostman and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-07 with Language Arts & Disciplines categories.
From the moment the pandemic took hold in Spring 2020, libraries and library workers have demonstrated their fortitude and flexibility by adapting to physical closures, social distancing guidelines, and a host of other challenges. Despite the obstacles, they’ve been able to stay connected to their communities—and helped connect the people in their communities to each other, as well as to the information and services they need and enjoy. Ostman and ALA’s Public Programs Office (PPO) here present a handpicked cross-section of successful programs, most of them virtual, from a range of different libraries. Featuring events designed to support learning, spark conversation, create connection, or simply entertain, the ideas here will inspire programming staff to try similar offerings at their own libraries. Showcasing innovation in action as well as lessons learned, programs include COVID-19 Misinformation Challenge, featuring an email quiz, to encourage participants to separate fact from fiction; weekly virtual storytimes; community cooking demonstrations via Zoom; an online grocery store tour, complete with tips about shopping healthy on a budget; a virtual beer tasting that boasted 80 attendees; socially distanced "creativity crates" for summer reading; an online Minecraft club for kids ages 6 and up; a Zoom presentation about grieving and funerals during COVID, featuring the director of a local funeral home; Art Talk Tuesday, a one-hour, docent-led program; a virtual lecture on the history of witchcraft, presented by a public library in partnership with a university rare book room, that drew thousands of viewers; "knitting for knewbies" kits for curbside pickup; Songs from the Stacks, an ongoing virtual concert series in the style of NPR’s “Tiny Desk”; a pink supermoon viewing party that included people howling at the moon together from their homes on Facebook Live; and many others
Strategic Planning For Public Libraries
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Author : Joy L. Fuller
language : en
Publisher: Library Association Publishing (UK)
Release Date : 2021-09-06
Strategic Planning For Public Libraries written by Joy L. Fuller and has been published by Library Association Publishing (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-06 with Organizational change categories.
Strategic Planning for Public Libraries is a complete planning toolkit. Each purchase comes with a downloadable supplemental folder full of reusable templates, worksheets, as well as real-life examples from other libraries to help guide the reader through the planning process. This book provides a framework that any library, whether it serves urban, suburban, or rural communities, can use as a basis for its strategic planning.
How Public Libraries Build Sustainable Communities In The 21st Century
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Author : Kaurri C. Williams-Cockfield
language : en
Publisher: Emerald Group Publishing
Release Date : 2023-09-08
How Public Libraries Build Sustainable Communities In The 21st Century written by Kaurri C. Williams-Cockfield and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-08 with Language Arts & Disciplines categories.
Public libraries, through their mission, vision, and position in the community, play a significant part in building community sustainability and are already positioned to serve as a “backbone support organization” for collective impact initiatives.
Blueprint For Your Library Marketing Plan
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Author : Patricia H. Fisher
language : en
Publisher: American Library Association
Release Date : 2006
Blueprint For Your Library Marketing Plan written by Patricia H. Fisher and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
In these challenging times, libraries face fierce competition for customers and funding. Creating and implementing a marketing plan can help libraries make a compelling case and address both issues—attracting funding and customers by focusing on specific needs. But where and how do you start?