Aahoa Hospitality
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Managing Hospitality Organizations
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Author : Robert C. Ford
language : en
Publisher: SAGE Publications
Release Date : 2018-11-30
Managing Hospitality Organizations written by Robert C. Ford and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11-30 with Business & Economics categories.
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
Aahoa Hospitality
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Author :
language : en
Publisher:
Release Date : 2001-12
Aahoa Hospitality written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-12 with Hospitality industry categories.
Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience
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Author : Robert C. Ford
language : en
Publisher: Cengage Learning
Release Date : 2011-02-14
Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience written by Robert C. Ford and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-14 with Business & Economics categories.
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a WOW experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. Ethics in Business segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and ends with Lessons Learned, review questions, Ethics in Business, activities, and case studies. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Lodging Restaurant And Tourism Index
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Author :
language : en
Publisher:
Release Date : 2001
Lodging Restaurant And Tourism Index written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Food service management categories.
International Hospitality Industry
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Author : Bob Brotherton
language : en
Publisher: Routledge
Release Date : 2012-06-14
International Hospitality Industry written by Bob Brotherton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-14 with Business & Economics categories.
With contributions from leading figures in the field The International Hospitality Industry looks at both specific sectors of the industry, such as restaurants, cruises, hotels and contract foodservice. The book moves on to highlight the key issues that will be encountered within every sector of the industry - operations, IT, marketing and HR among others - thereby providing the reader with an all-encompassing and comparative overview of the field.
Great American Hoteliers
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Author : Stanley Turkel
language : en
Publisher: AuthorHouse
Release Date : 2009-09-16
Great American Hoteliers written by Stanley Turkel and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-16 with Biography & Autobiography categories.
During the thirty years prior to the Civil War, Americans built hotels larger and more ostentatious than any in the rest of the world. These hotels were inextricably intertwined with American culture and customs but were accessible to average citizens. As Jefferson Williamson wrote in "The American Hotel" ( Knopf 1930), hotels were perhaps "the most distinctively American of all our institutions for they were nourished and brought to flower solely in American soil and borrowed practically nothing from abroad". Development of hotels was stimulated by the confluence of travel, tourism and transportation. In 1869, the transcontinental railroad engendered hotels by Henry Flagler, Fred Harvey, George Pullman and Henry Plant. The Lincoln Highway and the Interstate Highway System triggered hotel development by Carl Fisher, Ellsworth Statler, Kemmons Wilson and Howard Johnson. The airplane stimulated Juan Trippe, John Bowman, Conrad Hilton, Ernest Henderson, A.M. Sonnabend and John Hammons.. My research into the lives of these great hoteliers reveals that none of them grew up in the hospitality business but became successful through their intense on-the- job experiences. My investigation has uncovered remarkable and startling true stories about these pioneers, some of whom are well-known and others who are lost in the dustbin of history.
A Different Shade Of Justice
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Author : Stephanie Hinnershitz
language : en
Publisher: UNC Press Books
Release Date : 2017-08-10
A Different Shade Of Justice written by Stephanie Hinnershitz and has been published by UNC Press Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-10 with Social Science categories.
In the Jim Crow South, Chinese, Filipino, Japanese, and, later, Vietnamese and Indian Americans faced obstacles similar to those experienced by African Americans in their fight for civil and human rights. Although they were not black, Asian Americans generally were not considered white and thus were subject to school segregation, antimiscegenation laws, and discriminatory business practices. As Asian Americans attempted to establish themselves in the South, they found that institutionalized racism thwarted their efforts time and again. However, this book tells the story of their resistance and documents how Asian American political actors and civil rights activists challenged existing definitions of rights and justice in the South. From the formation of Chinese and Japanese communities in the early twentieth century through Indian hotel owners' battles against business discrimination in the 1980s and '90s, Stephanie Hinnershitz shows how Asian Americans organized carefully constructed legal battles that often traveled to the state and federal supreme courts. Drawing from legislative and legal records as well as oral histories, memoirs, and newspapers, Hinnershitz describes a movement that ran alongside and at times intersected with the African American fight for justice, and she restores Asian Americans to the fraught legacy of civil rights in the South.
Aahoa Lodging Business
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Author :
language : en
Publisher:
Release Date : 2009
Aahoa Lodging Business written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Hospitality industry categories.
Plunkett S Airline Hotel Travel Industry Almanac
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Author : Jack W. Plunkett
language : en
Publisher: Plunkett Research, Ltd.
Release Date : 2008-09
Plunkett S Airline Hotel Travel Industry Almanac written by Jack W. Plunkett and has been published by Plunkett Research, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09 with Airlines categories.
Featuring the travel industry, this book offers an analysis of major trends; market research; statistics and historical tables; airlines; hotel operators; entertainment destinations such as resorts and theme parks; tour operators; the largest travel agencies; E-commerce firms; cruise lines; casino hotels; and car rental.
Revenue Management For The Hospitality Industry
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Author : David K. Hayes
language : en
Publisher: John Wiley & Sons
Release Date : 2021-11-09
Revenue Management For The Hospitality Industry written by David K. Hayes and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-09 with Business & Economics categories.
REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.