Accounts Excuses And Apologies Second Edition
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Accounts Excuses And Apologies Second Edition
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Author : William L. Benoit
language : en
Publisher: State University of New York Press
Release Date : 2014-10-15
Accounts Excuses And Apologies Second Edition written by William L. Benoit and has been published by State University of New York Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-15 with Social Science categories.
In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple's apology to China over the iPhone, and Prime Minister David Cameron's apology for Bloody Sunday.
Race Gender And Image Repair Theory
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Author : Mia Moody-Ramirez
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2018-11-08
Race Gender And Image Repair Theory written by Mia Moody-Ramirez and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11-08 with Social Science categories.
Race, Gender and Image Restoration Theory: How Digital Media Change the Landscape explores themes that are relevant to the socio-political landscape of twenty-first-century America, including race and gender representation, social media and traditional media framing, and image restoration management. This book provides a comprehensive discussion of Critical Race Theory (CRT) and Image Restoration Theory (IRT) to establish a baseline for a conversation on celebrity image restoration tactics used on social media platforms such as Twitter and Facebook as well as traditional media platforms. Case studies offer a broad overview of politics, sports and entertainment image management and restoration. Recommended for scholars interested in public relations, crisis management, Image Repair Theory (IRT), and representations of race and gender in mass media.
Accounts Excuses And Apologies
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Author : William L. Benoit
language : en
Publisher: Suny Press
Release Date : 1995
Accounts Excuses And Apologies written by William L. Benoit and has been published by Suny Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Language Arts & Disciplines categories.
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.
The Routledge Handbook Of Language And Persuasion
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Author : Jeanne Fahnestock
language : en
Publisher: Taylor & Francis
Release Date : 2022-09-30
The Routledge Handbook Of Language And Persuasion written by Jeanne Fahnestock and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-30 with Language Arts & Disciplines categories.
This handbook provides a wide-ranging, authoritative, and cutting-edge overview of language and persuasion. Featuring a range of international contributors, the handbook outlines the basic materials of linguistic persuasion – sound, words, syntax, and discourse – and the rhetorical basics that they enable, such as appeals, argument schemes, arrangement strategies, and accommodation devices. After a comprehensive introduction that brings together the elements of linguistics and the vectors of rhetoric, the handbook is divided into six parts. Part I covers the basic rhetorical appeals to character, the emotions, argument schemes, and types of issues that constitute persuasion. Part II covers the enduring effects of persuasive language, from humor to polarization, while a special group of chapters in Part III examines figures of speech and their rhetorical uses. In Part IV, contributors focus on different fields and genres of argument as entry points for research into conventions of arguing. Part V examines the evolutionary and developmental roots of persuasive language, and Part VI highlights new computational methods of language analysis. This handbook is essential reading for those researching and studying persuasive language in the fields of linguistics, rhetoric, argumentation, communication, discourse studies, political science, psychology, digital studies, mass media, and journalism.
Organizational Crisis Communication
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Author : Finn Frandsen
language : en
Publisher: SAGE
Release Date : 2016-10-19
Organizational Crisis Communication written by Finn Frandsen and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-19 with Business & Economics categories.
When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
Crisis Management And Sports
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Author : Brian E. Menaker
language : en
Publisher: Taylor & Francis
Release Date : 2024-12-18
Crisis Management And Sports written by Brian E. Menaker and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-18 with Sports & Recreation categories.
In an increasingly turbulent, insecure and fast-changing world, this book presents case studies of crisis management that help the reader to understand what best practice looks like and how to guide sport organizations through the crises that are an inevitable aspect of commercial life. Featuring the work of leading researchers from ten different countries, and drawing on work in sport management, sport communication and socio-cultural sport studies, the book includes cases from around the world. It explores important themes in contemporary sport management, including resilience in sport organizations; the use of technology in crisis communication; the socio-cultural dimensions of crisis management; reputation and image management; policing and security; and the management of sports events. It also offers examples from a wide range of different sports, including tennis, golf, soccer, gymnastics, mountaineering, rugby, distance running, and the Olympic Games. This book is an essential addition to the library of anybody with an interest in sport business and management, event management, crisis communication, or public relations.
Denial
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Author : Jared Del Rosso
language : en
Publisher: NYU Press
Release Date : 2024-05-14
Denial written by Jared Del Rosso and has been published by NYU Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-14 with Psychology categories.
"In this new book, Jared Del Rosso argues that to understand contemporary social problems we need to become aware of the strategies that people use to deny the existence of those very problems. Drawing on research in sociology, criminology, psychology, and communication studies, Del Rosso develops a new vocabulary for describing denial and its consequences. With examples from everyday observations, current events, and social scientific research, Del Rosso also reveals just how widespread and varied the uses of denial are. Some uses of denial can help people repair their interactions and relationships with others. But most uses of it allows problems to fester, unrecognized. We need, Del Rosso concludes, forms of acknowledgement to surface long-denied problems. But more than that, we need collective forms of action to remedy the harms that those problems and our denial of them have done"--
Tourism Through Troubled Times
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Author : Maximiliano E. Korstanje
language : en
Publisher: Emerald Group Publishing
Release Date : 2022-09-23
Tourism Through Troubled Times written by Maximiliano E. Korstanje and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-23 with Business & Economics categories.
Tourism Through Troubled Times is an illuminating read for all scholars of Tourism Studies, Hospitality Management, and the Sociology of Tourism, as well as practitioners and managers within the hospitality sector, and gives clear insights into the industry’s next steps forward.
Insights Into Romanian Political Discourse
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Author : Andra Vasilescu
language : en
Publisher: Cambridge Scholars Publishing
Release Date : 2024-11-13
Insights Into Romanian Political Discourse written by Andra Vasilescu and has been published by Cambridge Scholars Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-11-13 with Language Arts & Disciplines categories.
This book is the first overview of Romanian political discourse, analysing samples of various political discourse genres (parliamentary and presidential campaign debates, political programs, political talk-shows, and festive speeches) and examining public perceptions and reactions to political discourse (protest slogans, memes, press editorials, and online comments). The focus is on present-day discursive practices with occasional references to the past. The 14 chapters of the book are linked together by key-concepts: (im)politeness, consensus – conflict – aggressiveness, manipulation, discursive creativity. The theoretical and methodological framework is grounded in the pragma-discursive, interactional, and rhetorical perspective. The corpus analyses and case studies reveal the specifics of Romanian political discourse, providing insight into the lesser-known Romanian style of political communication. At the same time, the approach fosters cultural awareness and facilitates comparisons across languages and cultures. Intended for an international readership interested in political discourse and communication, the volume promotes dialogue among researchers, analysts, practitioners, and media professionals in global society.
Crisis Communication
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Author : Finn Frandsen
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2020-08-24
Crisis Communication written by Finn Frandsen and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-24 with Language Arts & Disciplines categories.
Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.