Achieving Service Excellence Strategies For Healthcare Second Edition
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Achieving Service Excellence Strategies For Healthcare Second Edition
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Author : Myron D. Fottler
language : en
Publisher: ACHE Learn
Release Date : 2009-12-01
Achieving Service Excellence Strategies For Healthcare Second Edition written by Myron D. Fottler and has been published by ACHE Learn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-01 with Medical categories.
Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations
Achieving Service Excellence
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Author : Myron D. Fottler
language : en
Publisher:
Release Date : 2002
Achieving Service Excellence written by Myron D. Fottler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing superior service.
Achieving Service Excellence Stratgies For Healthcare
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Author : Ford
language : en
Publisher:
Release Date : 2007
Achieving Service Excellence Stratgies For Healthcare written by Ford and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Customer relations categories.
Foundations Of Health Care Management
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Author : Bernard J. Healey
language : en
Publisher: John Wiley & Sons
Release Date : 2012-08-09
Foundations Of Health Care Management written by Bernard J. Healey and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-09 with Medical categories.
Foundations of Health Care Management Leaders and managers throughout the health care system are facing ever more challenging changes in the way care is delivered, paid for, and evaluated. Foundations of Health Care Management: Principles and Methods offers an innovative, concise, reader-friendly introduction to health care management and administration. It addresses the need for new skills in managers of health care facilities and for those planning to enter health care management positions. The book covers such critical topics as leadership training, change management, conflict management techniques, culture building, quality improvement, and communications skills, as well as collaboration in the improvement of population health. Foundations of Health Care Management also concentrates on innovations and describes steps in the transition to more decentralized and creative approaches to the management of health care facilities. The book covers physician management from the physician's viewpoint, a valuable perspective for health care managers. The book serves important dual purposes for faculty and students by providing both insights into the health care field as well as foundational content on essential management and leadership competencies. A full set of support materials is available for instructors at the book's companion Web site.
Transforming Public Health Practice
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Author : Bernard J. Healey
language : en
Publisher: John Wiley & Sons
Release Date : 2011-08-24
Transforming Public Health Practice written by Bernard J. Healey and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-08-24 with Medical categories.
This text provides students a foundation in public health practice and management, focusing on developing the knowledge and skills required by the real world of public health. The authors of Transforming Public Health Practice explain the drivers of change in public health practice, key success factors for public health programs, dealing with the chronic disease burden, the impact of national health policy on public health practice, and tools for understanding and managing population health. Transforming Public Health Practice covers core leadership and management skills, covering areas such as politics, workforce, partnership and collaboration, change management, outcomes orientation, opportunities for improvement, health equity, and future challenges. Case studies highlight innovations in health education, working with people with disabilities, partnerships in response to disease outbreaks, and health programs. Learning objectives, chapter summaries, key terms, and discussion questions enhance each chapter. A downloadable instructors' supplement is available on the companion Web site for the book.
Maternal Child Nursing Care Optimizing Outcomes For Mothers Children Families
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Author : Susan Ward
language : en
Publisher: F.A. Davis
Release Date : 2015-06-03
Maternal Child Nursing Care Optimizing Outcomes For Mothers Children Families written by Susan Ward and has been published by F.A. Davis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-03 with Medical categories.
It offers the perfect balance of maternal and child nursing care with the right depth and breadth of coverage for students in today’s maternity/pediatric courses. A unique emphasis on optimizing outcomes, evidence-based practice, and research supports the goal of caring for women, families and children, not only in traditional hospital settings, but also wherever they live, work, study, or play. Clear, concise, and easy to follow, the content is organized around four major themes, holistic care, critical thinking, validating practice, and tools for care that help students to learn and apply the material.
Skills Based Health Education Book Only
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Author : Mary Connolly
language : en
Publisher: Jones & Bartlett Publishers
Release Date : 2011-01-06
Skills Based Health Education Book Only written by Mary Connolly and has been published by Jones & Bartlett Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-06 with Education categories.
Skills - Based Health Education provides pre-service and practicing teachers with the pedagogical foundation and tools to develop a comprehensive PreK-12 health education program using the National Health Education Standards. Rather than solely focusing on teaching content, an approach which can prove ineffective in developing healthy behaviors, readers learn to teach the content and skills their students need to be healthy and prepared for the 21st century. The book addresses each one of the national standards with specific directions regarding how to apply the standard, and performance indicators to plan and implement performance tasks that target instruction to a student need. Readers are shown how to establish student need, select content and skill performance indicators to meet the need, and plan and implement assessment and instruction. PowerPoint Presentations and a TestBank are available as free Instructor Downloads. Companion website includes lessons, units, and other support materials to enhance teaching and learning.
Strategic Planning For Distributors
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Author : Thomas O'Connor
language : en
Publisher: Natl Assn Wholesale-Distr
Release Date : 2010
Strategic Planning For Distributors written by Thomas O'Connor and has been published by Natl Assn Wholesale-Distr this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Health Information In A Changing World
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Author : W. Bernard Luckenbill
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2010-06-14
Health Information In A Changing World written by W. Bernard Luckenbill and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-14 with Language Arts & Disciplines categories.
This holistic guide explains how school librarians and teachers can successfully integrate relevant health concepts and life skills throughout the curriculum for students K through 12. In the United States, convenience food and soft drink-based diets, increasingly sedentary lifestyles, and obesity have become common in youth culture. The importance of health education merits integration throughout school curricula; unfortunately, research shows that many teachers do not feel prepared to teach health issues within their subject areas. This book will encourage all librarians and teachers—no matter their specific area of instruction—to include health lessons in their teaching. Health Information in a Changing World: Practical Approaches for Teachers, Schools, and School Librarians provides a complete action plan for librarians and teachers who want to provide better health information to students and their caregivers. It contains an extensive discussion of teaching health within curriculum areas such as literature, history and biography, art, science and mathematics, industrial technology, and agriculture. Tips on accessing and evaluating health information in print and electronic media are presented, as well as practical suggestions for effective instructional methods, including ideas on conducting demonstrations, field trips, speaker programs, and online distance education. New findings regarding teaching effectiveness assessment are also presented.