Aftersales Management
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Aftersales Management
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Author : David Brock
language : en
Publisher: Kogan Page Publishers
Release Date : 2009-10-03
Aftersales Management written by David Brock and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-03 with Business & Economics categories.
Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening. What happens after the sale has taken place, if problems then occur? How are they dealt with, and what processes can be implemented to make sure that they are dealt with more cost effectively for the company, at the same time improving customer service and increasing sales? The book starts by describing some of the historical practices and then attempts to remove some of the myths of aftersales service by explaining the legal position on customer rights. It then moves onto trying to understand what customers wants, what sales people want and how these points interface with the needs of the teams within the rest of a retailer's company. From this, the next step is to design the new aftersales proposition and understanding of the key pressure point which is the time taken to resolve any problems. After this, the book moves onto implementation, explaining how to manage key stakeholders both within the business (i.e. the various business functions and departments) and outside (such as manufacturers and suppliers). There is a section on reporting systems and structures and there are worked examples to show readers just how much of a saving they can make if the changes are made. Finally, there is a chapter on how to both manage the implementation the necessary changes and more importantly hold onto the gains madeThe book is of use in resolving the problems of any retailer but principally it is aimed at sellers of larger goods
Automotive After Sales Management A Practical Guide To Successful Workshop Parts Service Operations
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Author : Mohamad Idrakisyah
language : en
Publisher: Mohamad Idrakisyah
Release Date : 2021-02-23
Automotive After Sales Management A Practical Guide To Successful Workshop Parts Service Operations written by Mohamad Idrakisyah and has been published by Mohamad Idrakisyah this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-23 with Business & Economics categories.
The after sales segment of the automotive industry is gaining prominence over sales. The intensive competition in sales of new cars has reduced profit margins, but on the other hand, this is compensated from the higher profit margin derived from the after sales business. The onus is on the automotive manufacturers to heed to the new importance of the after sales business in reacting to the changes and expectations of customers. This book is written as a practical guide manual on matters relating to the management of the after sales business. The objective is to bring about improvements in all levels of the after sales operations in workshops. The growth, profitability and sustainability of the after sales dealerships are possible when the business is managed in an effective and efficient manner. The chapters in the book covers all matters pertaining to the after sales operations, written in an easy-to-understand manner for practical and straightforward implementation across dealerships.
Aftersales Management
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Author : David Brock
language : en
Publisher:
Release Date : 2010-01-01
Aftersales Management written by David Brock and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-01 with categories.
After Sales Service Of Engineering Industrial Assets
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Author : Vicente Gonzalez-Prida Diaz
language : en
Publisher: Springer
Release Date : 2014-01-14
After Sales Service Of Engineering Industrial Assets written by Vicente Gonzalez-Prida Diaz and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-14 with Technology & Engineering categories.
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.
After Sales Service Of Engineering Industrial Assets
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Author : Vicente González-Prida Díaz
language : en
Publisher: Springer Science & Business Media
Release Date : 2014-01-10
After Sales Service Of Engineering Industrial Assets written by Vicente González-Prida Díaz and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-10 with Technology & Engineering categories.
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.
The Routledge Companion To Lean Management
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Author : Torbjorn H. Netland
language : en
Publisher: Routledge
Release Date : 2016-12-08
The Routledge Companion To Lean Management written by Torbjorn H. Netland and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-08 with Business & Economics categories.
Interest in the phenomenon known as "lean" has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided into three parts: The Lean Enterprise Lean across Industries A Lean World. This handbook is an excellent resource for business and management students as well as any academics, scholars, practitioners, and consultants interested in the "lean world."
Servitization Strategy And Managerial Control
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Author : Anna Pistoni
language : en
Publisher: Emerald Group Publishing
Release Date : 2017-11-29
Servitization Strategy And Managerial Control written by Anna Pistoni and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-29 with Business & Economics categories.
This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies.
6gn For Future Wireless Networks
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Author : Ao Li
language : en
Publisher: Springer Nature
Release Date : 2023-07-07
6gn For Future Wireless Networks written by Ao Li and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-07 with Computers categories.
This 2-volume set constitutes the proceedings of the 5th International Conference on 6G for Future Wireless Networks, 6GN 2022, held in Harbin, China, in December 2022. The 60 full papers were selected from 194 submissions and present the state of the art and practical applications of 6G technologies. The papers are arranged thematically in tracks as follows: Resource Allocation for 6G Networks; Security and Privacy for 6G Networks; Big data mining and pattern analysis techniques for 6G Networks; Artificial intelligent techniques for 6G Networks; Mobile Edge Computing for 6G Networks; Unmanned Aerial Vehicle Communication for 6G Networks.
Introduction To Chemical Engineering
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Author : Uche P. Nnaji
language : en
Publisher: John Wiley & Sons
Release Date : 2019-09-30
Introduction To Chemical Engineering written by Uche P. Nnaji and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-30 with Technology & Engineering categories.
The field of chemical engineering is undergoing a global “renaissance,” with new processes, equipment, and sources changing literally every day. It is a dynamic, important area of study and the basis for some of the most lucrative and integral fields of science. Introduction to Chemical Engineering offers a comprehensive overview of the concept, principles and applications of chemical engineering. It explains the distinct chemical engineering knowledge which gave rise to a general-purpose technology and broadest engineering field. The book serves as a conduit between college education and the real-world chemical engineering practice. It answers many questions students and young engineers often ask which include: How is what I studied in the classroom being applied in the industrial setting? What steps do I need to take to become a professional chemical engineer? What are the career diversities in chemical engineering and the engineering knowledge required? How is chemical engineering design done in real-world? What are the chemical engineering computer tools and their applications? What are the prospects, present and future challenges of chemical engineering? And so on. It also provides the information new chemical engineering hires would need to excel and cross the critical novice engineer stage of their career. It is expected that this book will enhance students understanding and performance in the field and the development of the profession worldwide. Whether a new-hire engineer or a veteran in the field, this is a must—have volume for any chemical engineer’s library.
Project Management
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Author : Bjarne Kousholt
language : en
Publisher: Nyt Teknisk Forlag
Release Date : 2007
Project Management written by Bjarne Kousholt and has been published by Nyt Teknisk Forlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.