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Airline Service Improvements

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Airline Customer Service Improvement Act

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Author : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
language : en
Publisher:
Release Date : 2001

Airline Customer Service Improvement Act written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Aeronautics, Commercial categories.

Airline Service Improvements

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Author : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
language : en
Publisher:
Release Date : 2013

Airline Service Improvements written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Aeronautics, Commercial categories.

Airline Customer Service Improvement Act

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Author : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
language : en
Publisher:
Release Date : 2001

Airline Service Improvement Act Of 1998

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Author : United States. Congress. House. Committee on Transportation and Infrastructure
language : en
Publisher:
Release Date : 1998

Airline Service Improvement Act Of 1998 written by United States. Congress. House. Committee on Transportation and Infrastructure and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Aeronautics, Commercial categories.

Air Service Improvement Act Of 1978

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Author : United States. Congress. House. Committee on Public Works and Transportation
language : en
Publisher:
Release Date : 1978

Air Service Improvement Act Of 1978 written by United States. Congress. House. Committee on Public Works and Transportation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with categories.

Up In The Air

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Author : Greg J. Bamber
language : en
Publisher: Cornell University Press
Release Date : 2013-07-15

Up In The Air written by Greg J. Bamber and has been published by Cornell University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Business & Economics categories.

"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—The New York Times, December 22, 2007 When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.

Impact Of Continous Improvement On Costumers Satisfaction

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Author : Barrack Kennedy
language : en
Publisher: GRIN Verlag
Release Date : 2014-03-07

Impact Of Continous Improvement On Costumers Satisfaction written by Barrack Kennedy and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-07 with Business & Economics categories.

Seminar paper from the year 2012 in the subject Business economics - Operations Research, grade: A, University of Massachusetts Boston, language: English, abstract: Continuous improvement refers to the process in which an organization makes effort to improve its services, processes and products. For the process of continuous improvement to become successful, it is necessary for an organization to have good feedback mechanisms where customers’ preferences are evaluated according to the goals that a company has. Organizations use Kaizen principle to ensure success in their operations. These principles introduce continuous improvement in the culture of a company, quality of products and services, technology, safety, productivity and leadership. Using Kaizen system, employees from every level of management are given a chance of suggesting the techniques that an organization can adopt in order to improve its entire operations. Continuous improvements benefit an organization in several ways. One of the benefits of this strategy is that it helps in reducing all the wastes that may be in organization’s processes. It also improves the quality of organization’s products increasing the level of consumers’ satisfaction. Customers’ satisfaction focuses on the extent at which consumers are happy concerning services and products that are offered by a particular business. The level of consumer satisfaction is used to assess the efficiency of employees in an organization. All the employees should be trained so that they attend to all the needs of consumers. Being polite to customers drives the sales of a company. Due to this, companies are able to achieve the profits targeted by focusing on consumer satisfaction. Conducting customers’ surveys is one of the methods that companies use to determine whether consumers are satisfied with the services offered to them. From the surveys, a company is able to assess its chances of having return customers. Such surveys also enable firms to know whether they have met or exceeded the expectation of consumers. Firms use the calculated customers’ satisfaction levels to assess the purchase intentions of consumers. It enables firms to project the market share that they will have. All marketing efforts should be directed towards increasing the level of satisfaction of consumers. It will enable organizations to increase their brand loyalty.

Small Airport Safety Security And Air Service Improvement Act Of 2002

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Author : United States. Congress. House. Committee on Transportation and Infrastructure
language : en
Publisher:
Release Date : 2002

Small Airport Safety Security And Air Service Improvement Act Of 2002 written by United States. Congress. House. Committee on Transportation and Infrastructure and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Air traffic control categories.

Challenging In Delivering Quality Services Balancing Customer Expectations And Perceptions In Airline Industry

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Author : Calvin Monroe
language : en
Publisher: GRIN Verlag
Release Date : 2014-02-28

Challenging In Delivering Quality Services Balancing Customer Expectations And Perceptions In Airline Industry written by Calvin Monroe and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-28 with Business & Economics categories.

Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, King`s College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company’s quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers’ expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company’s present status and customer perception.

Improving Air Services To Small And Rural Communities

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Author : United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Aviation Operations, Safety, and Security
language : en
Publisher:
Release Date : 2012

Improving Air Services To Small And Rural Communities written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Aviation Operations, Safety, and Security and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Aeronautics, Commercial categories.

Airline Service Improvements

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