Amazon Connect Up And Running
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Amazon Connect Up And Running
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Author : Jeff Armstrong
language : en
Publisher: Packt Publishing Ltd
Release Date : 2021-04-23
Amazon Connect Up And Running written by Jeff Armstrong and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-23 with Computers categories.
Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.
Amazon Connect Up And Running
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Author : Jeff Armstrong
language : en
Publisher: Packt Publishing Ltd
Release Date : 2021-04-23
Amazon Connect Up And Running written by Jeff Armstrong and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-23 with Computers categories.
Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.
Amazon Connect User Guide
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Author : Documentation Team
language : en
Publisher:
Release Date : 2018-06-26
Amazon Connect User Guide written by Documentation Team and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-26 with Computers categories.
This guide covers how to get started with using Amazon Connect to make and receive calls, generate helpful metrics and reporting, manage user permissions and security profiles, create contact flows, and scale your contact center to match your business requirements.
Scalable Data Streaming With Amazon Kinesis
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Author : Tarik Makota
language : en
Publisher: Packt Publishing Ltd
Release Date : 2021-03-31
Scalable Data Streaming With Amazon Kinesis written by Tarik Makota and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-31 with Computers categories.
Explore Kinesis managed services such as Kinesis Data Streams, Kinesis Data Analytics, Kinesis Data Firehose, and Kinesis Video Streams with the help of practical use cases Key FeaturesGet well versed with the capabilities of Amazon KinesisExplore the monitoring, scaling, security, and deployment patterns of various Amazon Kinesis servicesLearn how other Amazon Web Services and third-party applications such as Splunk can be used as destinations for Kinesis dataBook Description Amazon Kinesis is a collection of secure, serverless, durable, and highly available purpose-built data streaming services. This data streaming service provides APIs and client SDKs that enable you to produce and consume data at scale. Scalable Data Streaming with Amazon Kinesis begins with a quick overview of the core concepts of data streams, along with the essentials of the AWS Kinesis landscape. You'll then explore the requirements of the use case shown through the book to help you get started and cover the key pain points encountered in the data stream life cycle. As you advance, you'll get to grips with the architectural components of Kinesis, understand how they are configured to build data pipelines, and delve into the applications that connect to them for consumption and processing. You'll also build a Kinesis data pipeline from scratch and learn how to implement and apply practical solutions. Moving on, you'll learn how to configure Kinesis on a cloud platform. Finally, you’ll learn how other AWS services can be integrated into Kinesis. These services include Redshift, Dynamo Database, AWS S3, Elastic Search, and third-party applications such as Splunk. By the end of this AWS book, you’ll be able to build and deploy your own Kinesis data pipelines with Kinesis Data Streams (KDS), Kinesis Data Firehose (KFH), Kinesis Video Streams (KVS), and Kinesis Data Analytics (KDA). What you will learnGet to grips with data streams, decoupled design, and real-time stream processingUnderstand the properties of KFH that differentiate it from other Kinesis servicesMonitor and scale KDS using CloudWatch metricsSecure KDA with identity and access management (IAM)Deploy KVS as infrastructure as code (IaC)Integrate services such as Redshift, Dynamo Database, and Splunk into KinesisWho this book is for This book is for solutions architects, developers, system administrators, data engineers, and data scientists looking to evaluate and choose the most performant, secure, scalable, and cost-effective data streaming technology to overcome their data ingestion and processing challenges on AWS. Prior knowledge of cloud architectures on AWS, data streaming technologies, and architectures is expected.
Learning Aws Iot
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Author : Agus Kurniawan
language : en
Publisher: Packt Publishing Ltd
Release Date : 2018-01-29
Learning Aws Iot written by Agus Kurniawan and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-29 with Computers categories.
Learn to use AWS IoT services to build your connected applications with the help of this comprehensive guide. Key Features Gets you started with AWS IoT and its functionalities Learn different modules of AWS IoT with practical use cases. Learn to secure your IoT communication Book Description The Internet of Things market increased a lot in the past few years and IoT development and its adoption have showed an upward trend. Analysis and predictions say that Enterprise IoT platforms are the future of IoT. AWS IoT is currently leading the market with its wide range of device support SDKs and versatile management console. This book initially introduces you to the IoT platforms, and how it makes our IoT development easy. It then covers the complete AWS IoT Suite and how it can be used to develop secure communication between internet-connected things such as sensors, actuators, embedded devices, smart applications, and so on. The book also covers the various modules of AWS: AWS Greengrass, AWS device SDKs, AWS IoT Platform, AWS Button, AWS Management consoles, AWS-related CLI, and API references, all with practical use cases. Near the end, the book supplies security-related best practices to make bi-directional communication more secure. When you've finished this book, you'll be up-and-running with the AWS IoT Suite, and building IoT projects. What you will learn Implement AWS IoT on IoT projects Learn the technical capabilities of AWS IoT and IoT devices Create IoT-based AWS IoT projects Choose IoT devices and AWS IoT platforms to use based on the kind of project you need to build Deploy AWS Greengrass and AWS Lambda Develop program for AWS IoT Button Visualize IoT AWS data Build predictive analytics using AWS IoT and AWS Machine Learning Who this book is for This book is for anyone who wants to get started with the AWS IoT Suite and implement it with practical use cases. This book acts as an extensive guide, on completion of which you will be in a position to start building IoT projects using AWS IoT platform and using cloud services for your projects.
Metabase Up And Running
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Author : Tim Abraham
language : en
Publisher: Packt Publishing Ltd
Release Date : 2020-09-30
Metabase Up And Running written by Tim Abraham and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-30 with Computers categories.
Ask questions of your data and gain insights to make better business decisions using the open source business intelligence tool, Metabase Key FeaturesDeploy Metabase applications to let users across your organization interact with itLearn to create data visualizations, charts, reports, and dashboards with the help of a variety of examplesUnderstand how to embed Metabase into your website and send out reports automatically using email and SlackBook Description Metabase is an open source business intelligence tool that helps you use data to answer questions about your business. This book will give you a detailed introduction to using Metabase in your organization to get the most value from your data. You’ll start by installing and setting up Metabase on your local computer. You’ll then progress to handling the administration aspect of Metabase by learning how to configure and deploy Metabase, manage accounts, and execute administrative tasks such as adding users and creating permissions and metadata. Complete with examples and detailed instructions, this book shows you how to create different visualizations, charts, and dashboards to gain insights from your data. As you advance, you’ll learn how to share the results with peers in your organization and cover production-related aspects such as embedding Metabase and auditing performance. Throughout the book, you’ll explore the entire data analytics process—from connecting your data sources, visualizing data, and creating dashboards through to daily reporting. By the end of this book, you’ll be ready to implement Metabase as an integral tool in your organization. What you will learnExplore different types of databases and find out how to connect them to MetabaseDeploy and host Metabase securely using Amazon Web ServicesUse Metabase’s user interface to filter and aggregate data on single and multiple tablesBecome a Metabase admin by learning how to add users and create permissionsAnswer critical questions for your organization by using the Notebook editor and writing SQL queriesUse the search functionality to search through tables, dashboards, and metricsWho this book is for This book is for business analysts, data analysts, data scientists, and other professionals who want to become well-versed with business intelligence and analytics using Metabase. This book will also appeal to anyone who wants to understand their data to extract meaningful insights with the help of practical examples. A basic understanding of data handling and processing is necessary to get started with this book.
Docker Up Running
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Author : Karl Matthias
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2015-06-11
Docker Up Running written by Karl Matthias and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-11 with Computers categories.
Updated to cover Docker version 1.10 Docker is quickly changing the way that organizations are deploying software at scale. But understanding how Linux containers fit into your workflow—and getting the integration details right—are not trivial tasks. With this practical guide, you’ll learn how to use Docker to package your applications with all of their dependencies, and then test, ship, scale, and support your containers in production. Two Lead Site Reliability Engineers at New Relic share much of what they have learned from using Docker in production since shortly after its initial release. Their goal is to help you reap the benefits of this technology while avoiding the many setbacks they experienced. Learn how Docker simplifies dependency management and deployment workflow for your applications Start working with Docker images, containers, and command line tools Use practical techniques to deploy and test Docker-based Linux containers in production Debug containers by understanding their composition and internal processes Deploy production containers at scale inside your data center or cloud environment Explore advanced Docker topics, including deployment tools, networking, orchestration, security, and configuration
Ansible Up And Running
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Author : Bas Meijer
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2022-07-12
Ansible Up And Running written by Bas Meijer and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-12 with Computers categories.
Among the many configuration management tools available, Ansible has some distinct advantages: It's minimal in nature. You don't need to install agents on your nodes. And there's an easy learning curve. With this updated third edition, you'll quickly learn how to be productive with Ansible whether you're a developer deploying code or a system administrator looking for a better automation solution. Authors Bas Meijer, Lorin Hochstein, and Rene Moser show you how to write playbooks (Ansible's configuration management scripts), manage remote servers, and explore the tool's real power: built-in declarative modules. You'll learn how Ansible has all the functionality you need--and the simplicity you desire. Explore Ansible configuration management and deployment Manage Linux, Windows, and network devices Learn how to apply Ansible best practices Understand how to use the new collections format Create custom modules and plug-ins Generate reusable Ansible content for open source middleware Build container images, images for cloud instances, and cloud infrastructure Automate CI/CD development environments Learn how to use Ansible Automation Platform for DevOps
Consul Up And Running
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Author : Luke Kysow
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2022-06
Consul Up And Running written by Luke Kysow and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06 with Computers categories.
With the advent of microservices, Kubernetes, public cloud, and hybrid computing, site reliability and DevOps engineers are facing more complexity than ever before. Service mesh is an exciting new technology that promises to help tackle this complexity. A service mesh provides you with a unified control plane to manage application networking across these distinct platforms. With this definitive guide, you'll learn how to automate networking for simple and secure application delivery with Consul. Author Luke Kysow, Consul engineer at HashiCorp, demonstrates how this service mesh solution provides a software-driven approach to security, observability, reliability, and traffic management. Once you learn how to deploy Consul on multiple platforms, you'll be able to take control of application traffic, prevent outages, view metrics, integrate with legacy systems, and more. Dive into the characteristics of service meshes, zero trust networking, and traffic-shaping patterns Deploy Consul on Kubernetes and virtual machines Learn how to secure, monitor, and manage your application traffic with Consul Use this guide to deploy and operate applications as a platform operator, DevOps engineer, or developer
Ansible Up And Running
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Author : Lorin Hochstein
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2017-07-20
Ansible Up And Running written by Lorin Hochstein and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-20 with Computers categories.
Among the many configuration management tools available, Ansible has some distinct advantages—it’s minimal in nature, you don’t need to install anything on your nodes, and it has an easy learning curve. With this updated second edition, you’ll learn how to be productive with this tool quickly, whether you’re a developer deploying code to production or a system administrator looking for a better automation solution. Authors Lorin Hochstein and René Moser show you how to write playbooks (Ansible’s configuration management scripts), manage remote servers, and explore the tool’s real power: built-in declarative modules. You’ll discover that Ansible has the functionality you need—and the simplicity you desire. Manage Windows machines, and automate network device configuration Manage your fleet from your web browser with Ansible Tower Understand how Ansible differs from other configuration management systems Use the YAML file format to write your own playbooks Work with a complete example to deploy a non-trivial application Deploy applications to Amazon EC2 and other cloud platforms Create Docker images and deploy Docker containers with Ansible This book is best read start to finish, with later chapters building on earlier ones. Because it’s written in a tutorial style, you can follow along on your own machine. Most examples focus on web applications.