Anger In The Air
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Anger In The Air
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Author : Joyce A. Hunter
language : en
Publisher: Routledge
Release Date : 2016-04-15
Anger In The Air written by Joyce A. Hunter and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-15 with Psychology categories.
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Air Rage
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Author : Andrew R. Thomas
language : en
Publisher:
Release Date : 2001
Air Rage written by Andrew R. Thomas and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Political Science categories.
This frightening book explores the causes and cases of air rage that have resulted in crashes on commercial airlines. The author attempts to make readers aware of the scope of the problem and what can be done to solve it.
Anger In The Air
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Author : Joyce A. Hunter
language : en
Publisher: Routledge
Release Date : 2016-04-15
Anger In The Air written by Joyce A. Hunter and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-15 with Psychology categories.
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Controlling Anger
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Author : Tina Rae
language : en
Publisher: Routledge
Release Date : 2018-10-24
Controlling Anger written by Tina Rae and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-24 with Education categories.
Many pupils experience difficulty in controlling their strong feelings and in managing conflict in both school and home settings. This programme aims to help young people: * avoid or manage situations of conflict * understand that they can create change * realise that it is possible to resolve difficulties and achieve a positive outcome. In this thoughtful approach to anger management, the authors suggest a teaching and learning model and use 'story' as the focus of pupil engagement. The book uses eight newspaper articles to help pupils to develop emotional literacy through subjects such as: * Road rage * racist incidents * Happy slapping * street fights. During the 10 session programme young people will: * understand anger in a variety of situations * learn about physiological and behavioural aspects of anger * rehearse coping strategies * plan positive responses to provocative situations. This book offers teachers and non-teaching staff a practical, exciting and well-designed resource with full facilitator notes and all handout materials printable from a CD-ROM.
Anger Management For Dummies
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Author : Laura L. Smith
language : en
Publisher: John Wiley & Sons
Release Date : 2021-08-31
Anger Management For Dummies written by Laura L. Smith and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-31 with Self-Help categories.
Learn to mitigate your anger and take charge of your life Everyone experiences anger from time to time, but when left unchecked or unbridled, this normal human emotion can become disruptive and damage relationships. If you’re ready to stop letting anger control your life, turn to Anger Management For Dummies. This trusted source gives you tools to identify the source of your anger—whether it’s fear, depression, anxiety, or stress—and offers ways to deal with the “flight or fight” instinct that anger produces, allowing you to release yourself and your life from its grip. Anger Management For Dummies outlines specific anger management methods, skills, and exercises that you can use to take control of your feelings and actions. It provides: Information on the different kinds of rage, including road, air, and office A look at Intermittent Explosive Disorder (IED) and how to manage aggression Advice on how to deal with angry children and teens Details on how anger is related to the "fight, flight, or freeze" response of the nervous system and prepares you to fight (for good or bad) Overcoming anger issues requires support, mindfulness, and a bit of practice—all of which this book provides. When you’re ready to face your triggers and change your perspective on the emotions of anger or rage, let Anger Management For Dummies give you the helping hand you need.
Manage Your Anger Teach Yourself
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Author : Sandi Mann
language : en
Publisher: Hachette UK
Release Date : 2012-12-28
Manage Your Anger Teach Yourself written by Sandi Mann and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-28 with Self-Help categories.
If people perceive you to have an anger management problem, it's likely you spend most of your time dealing with the consequences of this, rather than the causes. This practical book, full of diagnostic questionnaires and immediately applicable advice, will help you to understand the causes of your angry reactions, and instead channel your emotions into directions which will enable you to have more successful relationships in your business and personal life.
Anger Mercy Revenge
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Author : Lucius Annaeus Seneca
language : en
Publisher: University of Chicago Press
Release Date : 2010-07-15
Anger Mercy Revenge written by Lucius Annaeus Seneca and has been published by University of Chicago Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-15 with Philosophy categories.
Lucius Annaeus Seneca (4 BCE–65 CE) was a Roman Stoic philosopher, dramatist, statesman, and adviser to the emperor Nero, all during the Silver Age of Latin literature. The Complete Works of Lucius Annaeus Seneca is a fresh and compelling series of new English-language translations of his works in eight accessible volumes. Edited by world-renowned classicists Elizabeth Asmis, Shadi Bartsch, and Martha C. Nussbaum, this engaging collection restores Seneca—whose works have been highly praised by modern authors from Desiderius Erasmus to Ralph Waldo Emerson—to his rightful place among the classical writers most widely studied in the humanities. Anger, Mercy, Revenge comprises three key writings: the moral essays On Anger and On Clemency—which were penned as advice for the then young emperor, Nero—and the Apocolocyntosis, a brilliant satire lampooning the end of the reign of Claudius. Friend and tutor, as well as philosopher, Seneca welcomed the age of Nero in tones alternately serious, poetic, and comic—making Anger, Mercy, Revenge a work just as complicated, astute, and ambitious as its author.
Anger Management For Adolescents Penerbit Usm
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Author : Lee Shu Chin
language : en
Publisher: Penerbit USM
Release Date : 2019
Anger Management For Adolescents Penerbit Usm written by Lee Shu Chin and has been published by Penerbit USM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Adolescent psychology categories.
In this period of developmental spectrum, adolescents go through a lot of changes and challenges in life physically, socially, mentally, emotionally, and spiritually. Some adolescents may not be ready to cope with all these challenges, as they may not be able to deal with their emotions. As a result, they may encounter self-conflict, identity crisis, peer stress, peer conflict, school stress in relation to mounting homework, and some may also experience stress due to a problematic family. All of these challenges may lead to adolescents, venturing into the emotions of anger, and aggression if it goes out of control. Anger Management for Adolescents written by Lee Shu Chin and Nor Shafrin is timely and handy as it provides a better guide for helping adolescents deal with behavioural issues, especially those with anger problems. It is the first anger management book based on Cognitive Behavioral Therapy (CBT) approach for a school setting in Malaysia. Each intervention session is interactive and systematically arranged with clear and detailed instructions to provide good understanding for users. Besides, additional materials are also provided in the appendices, activities, and homeworks. This is a handy guide book for all practitioners, school counsellors, educators and social workers.
A Guide To Anger Management
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Author : Mary Hartley
language : en
Publisher:
Release Date : 2009
A Guide To Anger Management written by Mary Hartley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Anger categories.
We live in an angry society and it's getting angrier. The annual Social Trends Survey shows that complaints about noise and disturbance have increased five-fold in the last 20 years. There has been a 400% increase in air rage incidents in recent years. And, the British Association for Anger Management reports that the UK has the dubious distinction of being the second-worst country in the world for road rage. But, while mindless rage leads nowhere, healthy anger can be a valuable emotion that enables us to deal with danger and to change uncomfortable situations. The Guide to Anger Management explores how people can creatively make the most of this powerful emotion.
Creative Ways To Help Children Regulate And Manage Anger
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Author : Fiona Zandt
language : en
Publisher: Jessica Kingsley Publishers
Release Date : 2024-05-21
Creative Ways To Help Children Regulate And Manage Anger written by Fiona Zandt and has been published by Jessica Kingsley Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-21 with Psychology categories.
Support children to better understand and manage their anger with this practical guide of therapeutic activities. From exploring a child's first steps in therapy to helping parents and carers with their responses, this book provides practical advice for working with children aged 4-12 and families navigating issues of anger and emotional regulation. The book includes over fifty playful, practical, and purposeful activities to use in therapy. Grounded in theory and research around anger in children, the activities include clear therapeutic rationales for practitioners, considerations for older and younger children, suggestions for the inclusion of parents and carers, and adaptations for online practice. This is the ultimate tool for therapists looking to develop their clinical practice with creative ways to help children manage their anger.