Behavioral Intelligence And Operational Design Exploring Modern Service Models Customer Centric Platforms And Sustainable Digital Infrastructure
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Behavioral Intelligence And Operational Design Exploring Modern Service Models Customer Centric Platforms And Sustainable Digital Infrastructure
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Author : Srinivas Kalyan Yellanki
language : en
Publisher: Deep Science Publishing
Release Date : 2025-06-10
Behavioral Intelligence And Operational Design Exploring Modern Service Models Customer Centric Platforms And Sustainable Digital Infrastructure written by Srinivas Kalyan Yellanki and has been published by Deep Science Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-10 with Computers categories.
In an era defined by rapid technological evolution and shifting consumer expectations, organizations are rethinking how they design, deliver, and sustain value. Behavioral Intelligence and Operational Design: Exploring Modern Service Models, Customer-Centric Platforms, and Sustainable Digital Infrastructure offers a timely exploration of how forward-thinking enterprises can align human behavior with intelligent systems to drive lasting transformation. This book is born from the convergence of disciplines—behavioral science, service design, and digital architecture. It aims to bridge theory with practice, helping leaders, strategists, and technologists understand the nuanced interplay between human motivation and operational efficiency. Through the lens of behavioral intelligence, we examine how insights into user behavior can inform smarter design decisions, foster engagement, and unlock new forms of value creation. Modern service models are no longer built on static processes—they are dynamic, adaptive, and increasingly customer-driven. In these pages, we explore how platforms can be architected to empower users, scale seamlessly, and evolve sustainably. We also tackle the critical need for digital infrastructure that supports innovation while remaining resilient and environmentally responsible. Each chapter is designed to provoke thought, spark innovation, and provide actionable insights. Whether you are designing digital services, reimagining operational frameworks, or seeking to future-proof your organization, this book offers a roadmap to navigate complexity with clarity and purpose. Our hope is that this work serves as both a guide and a catalyst, enabling organizations to thrive in a world where intelligence, empathy, and sustainability are not just competitive advantages, but foundational imperatives.
Business Intelligence For Small And Medium Sized Enterprises
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Author : Lila Rao-Graham
language : en
Publisher: CRC Press
Release Date : 2019-07-11
Business Intelligence For Small And Medium Sized Enterprises written by Lila Rao-Graham and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-11 with Business & Economics categories.
Business intelligence (BI) has evolved over several years as organizations have extended their online transaction processing (OLTP) capabilities and applications to support their routine operations. With online analytical processing (OLAP), organizations have also established the capability to extract internal and external data from a variety of sources to specifically obtain intelligence about non-routine and often less-structured arrangements. BI therefore refers to applications and technologies that are used to gather, provide access to, and analyze data and information about the operations of an organization. It has the capability of providing comprehensive insight into the more volatile factors affecting the business and its operations, thereby facilitating enhanced decision-making quality and contributing to the creation of business value. Larger and more sophisticated organizations have long been exploiting these capabilities. Business Intelligence for Small and Medium-Sized Enterprises (SMEs) guides SMEs in replicating this experience to provide an agile roadmap toward business sustainability. The book points out that successful BI implementations have generated significant increases in revenue and cost savings, however, the failure rates are also very high. More importantly, it emphasizes that a full range of BI capabilities is not the exclusive purview of large organizations. It shows how SMEs make extensive use of BI techniques to develop the kind of agility endowing them with the organizational capability to sense and respond to opportunities and threats in an increasingly dynamic business environment. It points to the way to a market environment in which smaller organizations could have a larger role. In particular, the book explains that by establishing the agility to leverage internal and external data and information assets, SMEs can enhance their competitiveness by having a comprehensive understanding of the key to an agile roadmap for business sustainability.
Digital Service Platforms
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Author : Kyeong Kang
language : en
Publisher:
Release Date : 2021-11
Digital Service Platforms written by Kyeong Kang and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11 with categories.
E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.
Ai In Marketing Sales And Service
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Author : Peter Gentsch
language : en
Publisher: Springer
Release Date : 2018-10-22
Ai In Marketing Sales And Service written by Peter Gentsch and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-22 with Computers categories.
AI and Algorithmics have already optimized and automated production and logistics processes. Now it is time to unleash AI on the administrative, planning and even creative procedures in marketing, sales and management. This book provides an easy-to-understand guide to assessing the value and potential of AI and Algorithmics. It systematically draws together the technologies and methods of AI with clear business scenarios on an entrepreneurial level. With interviews and case studies from those cutting edge businesses and executives who are already leading the way, this book shows you: how customer and market potential can be automatically identified and profiled; how media planning can be intelligently automated and optimized with AI and Big Data; how (chat)bots and digital assistants can make communication between companies and consumers more efficient and smarter; how you can optimize Customer Journeys based on Algorithmics and AI; and how to conduct market research in more efficient and smarter way. A decade from now, all businesses will be AI businesses – Gentsch shows you how to make sure yours makes that transition better than your competitors.
Smart Sustainable Cities Of The Future
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Author : Simon Elias Bibri
language : en
Publisher: Springer
Release Date : 2019-01-11
Smart Sustainable Cities Of The Future written by Simon Elias Bibri and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-11 with Political Science categories.
This book is intended to help explore the field of smart sustainable cities in its complexity, heterogeneity, and breadth, the many faces of a topical subject of major importance for the future that encompasses so much of modern urban life in an increasingly computerized and urbanized world. Indeed, sustainable urban development is currently at the center of debate in light of several ICT visions becoming achievable and deployable computing paradigms, and shaping the way cities will evolve in the future and thus tackle complex challenges. This book integrates computer science, data science, complexity science, sustainability science, system thinking, and urban planning and design. As such, it contains innovative computer–based and data–analytic research on smart sustainable cities as complex and dynamic systems. It provides applied theoretical contributions fostering a better understanding of such systems and the synergistic relationships between the underlying physical and informational landscapes. It offers contributions pertaining to the ongoing development of computer–based and data science technologies for the processing, analysis, management, modeling, and simulation of big and context data and the associated applicability to urban systems that will advance different aspects of sustainability. This book seeks to explicitly bring together the smart city and sustainable city endeavors, and to focus on big data analytics and context-aware computing specifically. In doing so, it amalgamates the design concepts and planning principles of sustainable urban forms with the novel applications of ICT of ubiquitous computing to primarily advance sustainability. Its strength lies in combining big data and context–aware technologies and their novel applications for the sheer purpose of harnessing and leveraging the disruptive and synergetic effects of ICT on forms of city planning that are required for future forms of sustainable development. This is because the effects of such technologies reinforce one another as to their efforts for transforming urban life in a sustainable way by integrating data–centric and context–aware solutions for enhancing urban systems and facilitating coordination among urban domains. This timely and comprehensive book is aimed at a wide audience across science, academia industry, and policymaking. It provides the necessary material to inform relevant research communities of the state–of–the–art research and the latest development in the area of smart sustainable urban development, as well as a valuable reference for planners, designers, strategists, and ICT experts who are working towards the development and implementation of smart sustainable cities based on big data analytics and context–aware computing.
Future Cities City Futures
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Author : Christian Veddeler
language : en
Publisher: TU Delft OPEN Publishing
Release Date : 2023-04-13
Future Cities City Futures written by Christian Veddeler and has been published by TU Delft OPEN Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-13 with Architecture categories.
The book is about future cities and possible scenarios for city futures. A question central to this book is how to face urban challenges while providing and safeguarding positive outcomes, concerned with the improvement of the quality of urban life: How can future cities be made more liveable, sustainable, and resilient? How can cities continue to provide a wide range of opportunities for all necessities of life? To tackle these complex questions, the book includes a collection of 25 articles written by 37 emerging voices in urban design and research. Together, they contribute from a diverse spectrum of interest, expertise, academic disciplines, and practice. They approach the built environment from a socio-cultural, respectively socio-economic perspective, from the viewpoint of urban policy and public health, with environmental concerns for urban sustainability and circularity in mind, and through the lens of urban computer and data science, providing a take on urban digitalization and transformation of cities into ‘smart’ cities. Together, their contributions reflect the complexity and diversity of challenges and opportunities underpinning future cities. Future Cities—City Futures intends to be a platform for trans-disciplinary urban discourse.
The Fourth Industrial Revolution
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Author : Klaus Schwab
language : en
Publisher: Penguin UK
Release Date : 2017-01-03
The Fourth Industrial Revolution written by Klaus Schwab and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-03 with Business & Economics categories.
The founder and executive chairman of the World Economic Forum on how the impending technological revolution will change our lives We are on the brink of the Fourth Industrial Revolution. And this one will be unlike any other in human history. Characterized by new technologies fusing the physical, digital and biological worlds, the Fourth Industrial Revolution will impact all disciplines, economies and industries - and it will do so at an unprecedented rate. World Economic Forum data predicts that by 2025 we will see: commercial use of nanomaterials 200 times stronger than steel and a million times thinner than human hair; the first transplant of a 3D-printed liver; 10% of all cars on US roads being driverless; and much more besides. In The Fourth Industrial Revolution, Schwab outlines the key technologies driving this revolution, discusses the major impacts on governments, businesses, civil society and individuals, and offers bold ideas for what can be done to shape a better future for all.
Creating Value With Big Data Analytics
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Author : Peter C. Verhoef
language : en
Publisher: Routledge
Release Date : 2016-01-08
Creating Value With Big Data Analytics written by Peter C. Verhoef and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-08 with Business & Economics categories.
Our newly digital world is generating an almost unimaginable amount of data about all of us. Such a vast amount of data is useless without plans and strategies that are designed to cope with its size and complexity, and which enable organisations to leverage the information to create value. This book is a refreshingly practical, yet theoretically sound roadmap to leveraging big data and analytics. Creating Value with Big Data Analytics provides a nuanced view of big data development, arguing that big data in itself is not a revolution but an evolution of the increasing availability of data that has been observed in recent times. Building on the authors’ extensive academic and practical knowledge, this book aims to provide managers and analysts with strategic directions and practical analytical solutions on how to create value from existing and new big data. By tying data and analytics to specific goals and processes for implementation, this is a much-needed book that will be essential reading for students and specialists of data analytics, marketing research, and customer relationship management.
Competing In The Age Of Ai
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Author : Marco Iansiti
language : en
Publisher: Harvard Business Press
Release Date : 2020-01-07
Competing In The Age Of Ai written by Marco Iansiti and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-07 with Business & Economics categories.
"a provocative new book" — The New York Times AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value. Now with a new preface that explores how the coronavirus crisis compelled organizations such as Massachusetts General Hospital, Verizon, and IKEA to transform themselves with remarkable speed, Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, allow massive scope increase, enabling companies to straddle industry boundaries, and create powerful opportunities for learning—to drive ever more accurate, complex, and sophisticated predictions. When traditional operating constraints are removed, strategy becomes a whole new game, one whose rules and likely outcomes this book will make clear. Iansiti and Lakhani: Present a framework for rethinking business and operating models Explain how "collisions" between AI-driven/digital and traditional/analog firms are reshaping competition, altering the structure of our economy, and forcing traditional companies to rearchitect their operating models Explain the opportunities and risks created by digital firms Describe the new challenges and responsibilities for the leaders of both digital and traditional firms Packed with examples—including many from the most powerful and innovative global, AI-driven competitors—and based on research in hundreds of firms across many sectors, this is your essential guide for rethinking how your firm competes and operates in the era of AI.
Competing On Analytics
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Author : Thomas H. Davenport
language : en
Publisher: Harvard Business Press
Release Date : 2007-03-06
Competing On Analytics written by Thomas H. Davenport and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-06 with Business & Economics categories.
You have more information at hand about your business environment than ever before. But are you using it to “out-think” your rivals? If not, you may be missing out on a potent competitive tool. In Competing on Analytics: The New Science of Winning, Thomas H. Davenport and Jeanne G. Harris argue that the frontier for using data to make decisions has shifted dramatically. Certain high-performing enterprises are now building their competitive strategies around data-driven insights that in turn generate impressive business results. Their secret weapon? Analytics: sophisticated quantitative and statistical analysis and predictive modeling. Exemplars of analytics are using new tools to identify their most profitable customers and offer them the right price, to accelerate product innovation, to optimize supply chains, and to identify the true drivers of financial performance. A wealth of examples—from organizations as diverse as Amazon, Barclay’s, Capital One, Harrah’s, Procter & Gamble, Wachovia, and the Boston Red Sox—illuminate how to leverage the power of analytics.