Beschwerdemanagement Im Krankenhaus Geeignetes Mittel Zur Kundenbindung Und Qualit Tssicherung
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Beschwerdemanagement Im Krankenhaus Geeignetes Mittel Zur Kundenbindung Und Qualit Tssicherung
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Author : Anonym
language : de
Publisher:
Release Date : 2021-06-22
Beschwerdemanagement Im Krankenhaus Geeignetes Mittel Zur Kundenbindung Und Qualit Tssicherung written by Anonym and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-22 with categories.
Studienarbeit aus dem Jahr 2020 im Fachbereich Gesundheit - Gesundheitswesen, Note: 1,3, Hochschule Fresenius; Köln, Sprache: Deutsch, Abstract: Eignet sich das Beschwerdemanagement als Mittel zur Kundenbindung und Qualitätssicherung im Krankenhaus? Nach einer Definition des Beschwerdemanagements geht das nachfolgende Kapitel näher auf die Umsetzung des Beschwerdemanagements im Krankenhaus ein, das in mehreren strukturierten Schritten erfolgt und einen direkten sowie einen indirekten Beschwerdemanagementprozess unterscheidet. Während das nächste Kapitel die allgemeine Vorgehensweise des Beschwerdemanagementprozesses aufzeigt, geht Kapitel 3.2 speziell auf das Krankenhaus ein und erläutert, wie sich der Prozess des Beschwerdemanagements in diesem Kontext verhält. Anschließend werden die Vorteile des Beschwerdemanagements als Mittel der Kundenbindung und Qualitätssicherung, sowohl auf Seiten des Unternehmens bzw. Krankenhauses als auch auf Seiten der Beschwerde aus-übenden Kundinnen/Kunden bzw. Patientinnen/Patienten erörtert. Da die Umsetzung der Beschwerdestrategie nicht immer ohne Komplikationen verläuft, zeigt Kapitel 5 auf, welche Schwierigkeiten bei der Realisierung entstehen können. Als Mittel des internen Qualitätsmanagements wird in Krankenhäusern immer häufiger ein sogenanntes Beschwerdemanagement implementiert, das es denjenigen Personen, die in jeglichem Kontakt mit der Organisation stehen, ermöglicht, auf einfache und unkomplizierte Weise Kritik über das erhaltene Leistungsangebot oder sonstige Aktivitäten auszuüben. Wie diese Strategie als Mittel zur Qualitätssicherung im Krankenhaus umgesetzt wird und inwiefern sie sich als positiv erweist, soll im Rahmen dieser Hausarbeit erarbeitet werden. Grundsätzlich ist es auch möglich und sinnvoll, ein Beschwerdemanagement für Mitarbeitende einzuführen. Im Rahmen dieser Hausarbeit wird der Fokus jedoch lediglich auf die Kundinnen/ Kunden bzw. Patientinnen/Patienten gelegt.
The Allianz Group Company Performance
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Author : Alina Dorl
language : en
Publisher: GRIN Verlag
Release Date : 2003-07-10
The Allianz Group Company Performance written by Alina Dorl and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-07-10 with Business & Economics categories.
Seminar paper from the year 2003 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 3 (C), Wiesbaden University of Applied Sciences, course: Wirtschaftsenglisch, language: English, abstract: “In a changing environment, the companies of Allianz Group combine stability and continuity with the ability to act strategically.” For decades “hoffentlich Allianz versichert” was the essence of insurance in Germany. Today, the Allianz Group convinced with the 3 P ́s “Protection, Provision, Performance” worldwide. In spite of it, everybody aware that Allianz is only one of the world’s leading insurance companies. However, as a global financial services company, they are active in many other fields, through the named three core business areas, plus banking in Germany. Allianz stands also for customer focus, profitable and continuous growth and social responsibility. The continous growth results from convinced products, innovative ideas, a reliable service, consistent future-oriented management and the management of the employees. The solid pillar for profitable increase and the effective success are above all a consistent customer orientation, social acceptance and the status as an attractive employer for excellent employees. “The Allianz Group – A company performance” provides an overview of the history, goals of the current activities and the business fields.
Strategic It Management
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Author : Dirk Buchta
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-12-14
Strategic It Management written by Dirk Buchta and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-14 with Business & Economics categories.
IT is not a cost factor, but a tool, to cut process costs in a company. This message cannot be elaborated enough in times of very short IT budgets. The book points out, how a company with tight resources can generate value – using standard as well as individual software.
Managing Quality
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Author : David A. Garvin
language : en
Publisher: Simon and Schuster
Release Date : 1988
Managing Quality written by David A. Garvin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Air conditioning categories.
Case study research conducted in 1981 in nine US companies and seven Japanese companies.
Baldrige Award Winning Quality
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Author : Mark Graham Brown
language : en
Publisher: CRC Press
Release Date : 2017-07-27
Baldrige Award Winning Quality written by Mark Graham Brown and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-27 with Business & Economics categories.
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com
Guidance For The National Healthcare Disparities Report
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Author : Institute of Medicine
language : en
Publisher: National Academies Press
Release Date : 2002-10-25
Guidance For The National Healthcare Disparities Report written by Institute of Medicine and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10-25 with Medical categories.
The Agency for Healthcare Research Quality commissioned the Institute of Medicine establish a committee to provide guidance on the National Healthcare Disparities Report is of access to health care, utilization of services, and the services received. The committee was asked to con population characteristics as race and ethnicity, society status, and geographic location. It was also asked to examine factors that included possible data sources and types of measures for the report.
Marketing Problems
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Author : Melvin Thomas Copeland
language : en
Publisher: Wentworth Press
Release Date : 2019-03-11
Marketing Problems written by Melvin Thomas Copeland and has been published by Wentworth Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-11 with History categories.
This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Customer Relationship Management
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Author : Judith W. Kincaid
language : en
Publisher: Prentice Hall Professional
Release Date : 2003
Customer Relationship Management written by Judith W. Kincaid and has been published by Prentice Hall Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
An ETHS graduate of 1962 provides a blueprint for customer relationship management in business and technical organizations.
Total Quality Management As A Holistic Management Concept
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Author : Klaus J. Zink
language : en
Publisher: Springer
Release Date : 2011-11-23
Total Quality Management As A Holistic Management Concept written by Klaus J. Zink and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-23 with Business & Economics categories.
In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.
Relationship Marketing
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Author : Manfred Bruhn
language : en
Publisher: Pearson Education
Release Date : 2003
Relationship Marketing written by Manfred Bruhn and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
'Relationship Marketing' delivers a comprehensive unifying principle with which to approach the subject. Current debates are examined to develop both a theoretical and conceptual approach to the topic.