Building Better Public Services
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Building Better Public Services
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Author : Tony Dean
language : en
Publisher: FriesenPress
Release Date : 2015-08-12
Building Better Public Services written by Tony Dean and has been published by FriesenPress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-12 with Education categories.
For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature. "An essential handbook on how to improve public policy and services. This is not yet another book focused primarily on making government smaller or driven by an ideology of austerity. It is rather grounded in a deep appreciation of the importance of public service to our quality of life and well-being and of the great advantages Canada's professional, nonpartisan public service affords. Drawing on examples across Canada and internationally of what works and what does not, Tony offers concrete recommendations for building a more citizen-centred, open, collaborative public service." -Alex Himelfarb - Former Clerk of the Privy Council - Government of Canada, and current Chair of WWF-Canada and the Canadian Alliance to End Homelessness. "I hope Tony Dean's reflections bring a long overdue debate to a critical subject - how to make public services work better. Innovation in the public sector is a subject that cries out for real discussion, and Tony has done us all a great favour by analysing these issues with commitment and flair. It's not about cutting things, it's about creativity and getting things done, breaking down silos and making it happen." -Bob Rae - Lawyer, negotiator, and Ontario's 21st Premier. "This is a book written by someone who knows the day to day challenges and reality of making governments work. It should be read by both current and future politicians and public servants who want to improve their governments' focus on outcomes for, and with, citizens. Dean underpins this book with relentlessly wanting to achieve more. He celebrates the passion, commitment and innovation of public servants but is not blind to the need for change." --Ray Shostak - International Government Adviser and former head of the Prime Minister's Delivery Unit and Director General, Performance, HM Government (UK)
Oecd Public Governance Reviews Building Trust And Reinforcing Democracy Preparing The Ground For Government Action
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2022-11-17
Oecd Public Governance Reviews Building Trust And Reinforcing Democracy Preparing The Ground For Government Action written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-17 with categories.
This publication sheds light on the important public governance challenges countries face today in preserving and strengthening their democracies, including fighting mis- and disinformation; improving openness, citizen participation and inclusiveness; and embracing global responsibilities and building resilience to foreign influence.
Building Better Policies
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Author : Gladys Lopez-Acevedo
language : en
Publisher: World Bank Publications
Release Date : 2012-04-01
Building Better Policies written by Gladys Lopez-Acevedo and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-04-01 with Political Science categories.
Monitoring and Evaluation Systems are a critical component of evidence-based policymaking. This book aims to help governments and civil society organizations design, implement and use M and E information drawing from best practice experiences.
Public Sector Management Exam Guide
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Author : Cybellium
language : en
Publisher: Cybellium Ltd
Release Date :
Public Sector Management Exam Guide written by Cybellium and has been published by Cybellium Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on with Study Aids categories.
Welcome to the forefront of knowledge with Cybellium, your trusted partner in mastering the cuttign-edge fields of IT, Artificial Intelligence, Cyber Security, Business, Economics and Science. Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com
Oecd Multi Level Governance Studies Building More Resilient Cross Border Regions Considerations In Governance And Partnerships
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2024-12-18
Oecd Multi Level Governance Studies Building More Resilient Cross Border Regions Considerations In Governance And Partnerships written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-18 with categories.
Supporting the development of cross-border regions is a growing priority for many governments across the OECD. This reflects the fact that these regions often face significant development challenges related to their proximity to national borders, which can constrain regional economic development, impede the delivery of cross-border services and hamper the co-ordination of cross-border disaster management. This report assesses how multi-level governance arrangements can support resilient cross-border development. It starts by examining why the development of cross-border regions in the EU often lags behind non-border regions, and the multi-level governance mechanisms in place to bolster their performance. Using the five pilot regions as a basis, it then examines cross-border governance arrangements through the lens of the OECD Cross-border Governance Framework. Finally, this report includes considerations for subnational, national and international policy makers in the OECD and beyond on how they can strengthen cross-border governance frameworks, and enhance the resilience and socio-economic development of cross-border areas.
Digital Transformation At Scale
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Author : Andrew Greenway
language : en
Publisher: London School of Economics and Political Science
Release Date : 2018
Digital Transformation At Scale written by Andrew Greenway and has been published by London School of Economics and Political Science this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Internet in public administration categories.
"Organisations that grew up on the web have changed our attitude to the services we rely on every day. We expect them to work, be simple, cheap or free. They have done this by perfecting new technologies, practices, cultures and business models. However, organizations founded before the Internet aren't keeping pace - despite spending millions on IT. Faced with the digital revolution, many people working in large organisations instinctively see its consequences as another layer of complexity. To some of them, `digital' promises a better fax machine, a quicker horse, a brighter candle. In fact, digital is about applying the culture, practices, business models and technologies of the Internet era to respond to people's raised expectations. It is not a new function. It is not even a new way of running the existing functions of an organisation, whether those are IT or communications. It is a new way of running organisations. A successful digital transformation makes it possible not only to deliver products and services that are simpler, cheaper and better, but for the organisation as a whole to operate effectively in the online era. This book is a guide to building a digital institution. Based on experience and not theory it explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to this new way of working, and what lessons others can learn from their experience. It is based on the authors' experience designing and helping to deliver the UK government's successful `Government Digital Service'. The GDS was a new institution made responsible for the digital transformation of government, designing public services for the Internet era. It snipped GBP4 billion off the government's technology bill, opened up public sector contracts to thousands of new suppliers, and delivered online services so good that citizens chose to use them over the offline alternatives, without a big marketing campaign. Other countries, and private sector companies too, took note. Here is a simple map to navigate a path through the blockers, buzzwords and bloody-mindedness that doom analogue organisations."--Publisher's description.
The New Public Service
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Author : Janet V. Denhardt
language : en
Publisher: Routledge
Release Date : 2015-03-12
The New Public Service written by Janet V. Denhardt and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-12 with Political Science categories.
The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn’t simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.
Reforming The Malawian Public Sector
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Author : Richard I. C. Tambulasi
language : en
Publisher: African Books Collective
Release Date : 2010
Reforming The Malawian Public Sector written by Richard I. C. Tambulasi and has been published by African Books Collective this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Administrative agencies categories.
Reforming the Malawian Public Sector argues that the new public management model that Malawi, like most African countries, adopted under the influence of donor organisations has not led to the intended development. The book examines decentralisation, performance contracting, and public-private partnerships as key aspects of the reforms and comes to the conclusion that at best, it can be argued that the failures have been due to poor implementation and this could be attributed to the fact that the process was led by donors who lacked the necessary institutional infrastructure. The book uses the 2005/6 fertiliser subsidy programme, which the government embarked on despite donor resistance that it went against market models, but which turned out to be overwhelmingly successful to demonstrate the stateís developmental ability and potential. This volume is essential reading for academics, students, and practitioners seeking a deeper understanding of public administration, management, policy, development and governance in Africa and the rest of the developing world. The book is dedicated to the memory Guy Mhone, a Malawian, who was among Africaís leading scholars in public administration and governance. His works focused mainly on public sector reforms and development.
The New Public Service
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Author : Janet Vinzant Denhardt
language : en
Publisher: M.E. Sharpe
Release Date : 2007
The New Public Service written by Janet Vinzant Denhardt and has been published by M.E. Sharpe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Political Science categories.
Provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. This work includes a chapter that addresses the practical issues of applying these ideals in actual, real-life situations.
Public Sector Reform And Performance Management In Developed Economies
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Author : Zahirul Hoque
language : en
Publisher: Routledge
Release Date : 2021-02-22
Public Sector Reform And Performance Management In Developed Economies written by Zahirul Hoque and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-22 with Business & Economics categories.
Over the past two decades, there has been a shift of paradigm in public administration and public sector accounting around the world with the increasing emphasis on outcomes as opposed to inputs and outputs focus. Understanding of how government departments and agencies develop and implement outcomes-based approaches to their services and programs to strengthen public accountability, financial scrutiny and good governance worldwide is limited. Covering a selection of international practices on outcomes-based approaches to government departments, agencies and public higher educational institutions in developed economies, this comprehensive compilation provides an essential reading in the public sector accounting, accountability and performance management field. The contributions are grouped into three jurisdictions: Australasia, UK and Europe, and North America. It incorporates outcomes-based practices in public services from advanced economies and will be of significant interest to global public sector regulators, consultants, researchers, and academic communities as well as academic researchers in public administration and development studies fields. The insights offered by a country-specific practice will also be useful to governments in other countries implementing similar systems and practices and facing similar socio-political environments. This book will also help to gain an understanding of the issues of government accountability from a management point of view as well as from a socio-political point of view.