Call Centre Offshoring To India
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Call Centre Offshoring To India
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Author : Andreas Klein
language : en
Publisher: GRIN Verlag
Release Date : 2007-02-26
Call Centre Offshoring To India written by Andreas Klein and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-26 with Business & Economics categories.
Essay from the year 2006 in the subject Leadership and Human Resources - Miscellaneous, grade: A, University of Bradford, course: MBA, language: English, abstract: This paper provides a critical review of Taylor, P., Bain, P. (2005). ‘”India calling to the far away towns”: the call centre labour process and globalization’, Work, employment and society, Vol. 19, No. 2, pp. 261-282.
1 800 Worlds
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Author : Mathangi Krishnamurthy
language : en
Publisher: Oxford University Press
Release Date : 2018-01-02
1 800 Worlds written by Mathangi Krishnamurthy and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-02 with Social Science categories.
Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1–800–Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
Outsourcing To India
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Author : Mark Kobayashi-Hillary
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-03-09
Outsourcing To India written by Mark Kobayashi-Hillary and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-09 with Business & Economics categories.
A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs. Many seek to improve service quality, but not many understand India on their first visit and some are confused by clashes of culture. This book aims to introduce India, the major players in the Indian service industry, the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner. This book advises you on who is important, where they are and what they are doing in India. It will help you to avoid cultural clashes and smooth over the traumatic transition period once you decide outsourcing to India is the right strategic decision for your company.
Developments In The Call Centre Industry
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Author : Julia Connell
language : en
Publisher: Routledge
Release Date : 2006-09-27
Developments In The Call Centre Industry written by Julia Connell and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-27 with Business & Economics categories.
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
The Next Available Operator
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Author : Mohan Thite
language : en
Publisher:
Release Date : 2009
The Next Available Operator written by Mohan Thite and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Call centers categories.
India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-i.
The Attractiveness Of South Africa As Offshore Destination For Call Centre Services
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Author : Anita Hintringer
language : en
Publisher: GRIN Verlag
Release Date : 2013-06-26
The Attractiveness Of South Africa As Offshore Destination For Call Centre Services written by Anita Hintringer and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-26 with Business & Economics categories.
Master's Thesis from the year 2012 in the subject Business economics - Miscellaneous, grade: 1.0, , language: English, abstract: This research report is entitled: „An investigation into the attractiveness of South Africa as offshore destination for call centre services to the UK“. An important objective of this research report was to investigate the factors and key issues that determine South Africa’s attractiveness to deliver offshore call centre services to the UK, largely from the perspective of existing call centre outsourcers with their recent and first-hand experience and expertise in this industry. The ultimate objective was to determine the attractiveness of South Africa for UK call centre offshoring. To achieve the above, it was determined that a combination of qualitative, investigative research combined with a quantitative approach would be conducted with data gathering. Primary research was done by conducting in-depth interviews with individuals holding management positions with established call centre outsourcers in South Africa to determine the attractiveness of the location. Overall, it was found that South Africa is averagely attractive for UK call centre service offshoring. Outsourcers highlight that at present offshoring is, because of the global economic climate, a very difficult market to be in. However, if South Africa addresses challenges successfully (e. g. skills shortage in middle management) it can build the right foundation to grow the industry for the future. The location is attractive as it offers cost savings when compared to the UK client market but other locations outperform South Africa in this respect. Therefore, the location is only attractive for a UK niche market as a cheaper but nonetheless premium location that delivers additional benefits relevant to UK business which other locations do not offer. These can be found in service delivery and quality and South Africa’s alignment with Western industry standards.
Women Identity And India S Call Centre Industry
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Author : J.K. Tina Basi
language : en
Publisher: Routledge
Release Date : 2009-06-02
Women Identity And India S Call Centre Industry written by J.K. Tina Basi and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-02 with Political Science categories.
This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India’s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of women’s participation in the global labour market. The author uses social, cultural, and historical factors to create a framework for examining the processes of identity construction. Within this framework, the book explores the impact of the call centre labour process on the social landscape of urban centres in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships. Highlighting the significance of identity in a globalised world, the author argues that identity acts as one of the most powerful constructs in transforming global ‘scapes’ and flows of culture and economics. This book will be of interest to academics working on South Asia, gender and labour studies and issues of globalization, identity and social change.
India Calls
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Author : Sudhindra Mokhasi
language : en
Publisher:
Release Date : 2011-03-01
India Calls written by Sudhindra Mokhasi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-01 with categories.
Work And Life In The Global Economy
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Author : D. Howcroft
language : en
Publisher: Springer
Release Date : 2009-11-30
Work And Life In The Global Economy written by D. Howcroft and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-30 with Business & Economics categories.
This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.
Critical Perspectives On Work And Employment In Globalizing India
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Author : Ernesto Noronha
language : en
Publisher: Springer
Release Date : 2017-03-30
Critical Perspectives On Work And Employment In Globalizing India written by Ernesto Noronha and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-30 with Social Science categories.
This book showcases issues of work and employment in contemporary India through a critical lens, serving as a systematic, scholarly and rigorous resource which provides an alternate view to the glowing metanarrative of the subcontinent’s ongoing economic growth in today’s globalized world. Critical approaches ensure that divergent and marginalized voices are highlighted, promoting a more measured perspective of entrenched standpoints. In casting social reality differently, a quest for solutions that reshape current dynamics is triggered. The volume spans five thematic areas, subsuming a range of economic sectors. India is a pre-eminent destination for offshoring, underscoring the relevance of global production networks (Theme 1). Yet, the creation of jobs has not transformed employment patterns in the country but rather accentuated informalization and casualization (Theme 2). Indeed, even India’s ICT-related sectors, perceived as mascots of modernity and vehicles for upward mobility, raise questions about the extent of social upgrading (Theme 3). Nonetheless, these various developments have not been accompanied by collective action – instead, there is growing evidence of diminished pluralistic employment relations strategies (Theme 4). Emergent concerns about work and employment such as gestational surrogacy and expatriate experiences attest to the evolving complexities associated with offshoring (Theme 5).