Call Centre Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Download Call Centre Pocketbook PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Call Centre Pocketbook book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
The Call Centre Customer Care Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Michael Applegarth
language : en
Publisher:
Release Date : 2005
The Call Centre Customer Care Pocketbook written by Michael Applegarth and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with categories.
Call Centre Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author :
language : en
Publisher: Pocketbooks
Release Date : 2005
Call Centre Pocketbook written by and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Call centers categories.
Internet transactions offer customers convenience butremote trading has its price: customers feel much lessloyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customerservice. The Call Centre Customer Care Pocketbookaddresses these issues, and looks at how to retaincustomer loyalty ......
Call Centre Customer Care Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author :
language : en
Publisher:
Release Date :
Call Centre Customer Care Pocketbook written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Project Management Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Keith Posner
language : en
Publisher: Management Pocketbooks
Release Date : 2014-05-07
Project Management Pocketbook written by Keith Posner and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-07 with Self-Help categories.
The Project Management Pocketbook is a practical, step-by-step guide to managing a project through to completion. It looks at each key stage and identifies the management techniques that can be applied. From objective-setting through to implementation, the book stresses the importance of good communication, teamworking and influencing skills. All too often, books on this subject cover the process of project management and not the people aspects. This Pocketbook addresses both. "Project management requires a multitude of skills - from vision and planning, to monitoring, communication, leadership and, of course, delivery. This pocketbook pulls together best practice from these diverse areas into one simple, easy-to-read booklet. Refreshingly, it has been written from a general business perspective (rather than I.T.), and is therefore applicable to anyone managing change."Adrian Guttridge, Vice President UK & Ireland, EDS "A lively guide based on real events that any of us may encounter in our everyday life at work or (as I found out after reading this) at home."Johann de Waal, Director, International SOS Insurance Services Ltd
Managing Customer Service Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Andy Cross
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Managing Customer Service Pocketbook written by Andy Cross and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning loyalty is about delighting the customer by delivering outstanding service. And, as the book's author Andy Cross explains, the bedrock of service excellence is the 'service brand'. The book uses a 5-stage model to describe how to create and nurture such a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service. Stage one is to establish the vision or the brand values by properly understanding what it is that the customer wants above all else. This is what drives the team. Then you have to align these values with those of the team itself. This is achieved through careful recruitment, training and inspirational people management. Further stages in the process of managing the service brand cover: coaching the team to deliver consistently brilliant service; what to do when things go wrong (top tips!); and how to create an environment in which team members have the freedom to improve. We believe you'll be 'highly satisfied' with this book and, if statistics are to be believed, 'six times more likely to order again'!
Time Management Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Mike Clayton
language : en
Publisher: Pocketbooks
Release Date : 2017-10-16
Time Management Pocketbook written by Mike Clayton and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-16 with Business & Economics categories.
"We cannot manage time. All we can do is learn how to use the time that we have, as well as we can", says Dr Mike Clayton, author of the all-new Time Management Pocketbook. Illustrated throughout, the book begins by explaining how to plan your time, how to balance the advantages of feeling in control against the necessity of remaining flexible, and how to adapt to changes. It then deals with ways of working that will make you more productive and looks at strategies for tackling one of the biggest problems you face: the challenge of 'too much'. A summary of the eight most popular time management systems in use comprises the penultimate section of the book. The author does admit, though: "I'm no fan of systems. Instead, I prefer broad principles, and a well-stocked box of tools to apply to different situations. To me, a system is a principle applied rigidly. And at some point, it won't apply. That's why I filled this Pocketbook with ideas to try; not just a single system." The book concludes by looking at how organisations can treat time as a strategic asset, systematically making better use of it for the greatest possible return
Empowerment Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Michael Applegarth
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Empowerment Pocketbook written by Michael Applegarth and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
Empowerment is often confused with delegation and, wrongly, is often seen as a form of power or authority over another person. The authors of The Empowerment Pocketbook prefer to liken empowerment to a licence that is issued only after those concerned have proven their ability and only when the scope and conditions of the activity to which the licence applies are clearly defined. This Pocketbook explains what empowerment is, what can be gained when it is in place and how to put it there and keep it there. It will be helpful to managers, trainers, consultants and all those people who are concerned with getting the best from their workforce. Areas covered include: identifying the need for empowerment, enabling the individual, implementation (nine steps to get empowerment in place) and, finally, monitoring and feedback.
Call Centers For Dummies
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-05-11
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Reward Pocketbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Kathy Daniels
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Reward Pocketbook written by Kathy Daniels and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
This book covers a broad spectrum from job evaluation systems and how they help staff to understand different job benchmarks, to a range of financial incentive schemes and other benefits which are important to employees - helping you to build loyalty, motivation and productivity. The author highlights the pitfalls of some schemes, using real case studies and offers advice and guidance on packages that work.
Newnes Telecommunications Pocket Book
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Steve Winder
language : en
Publisher: Elsevier
Release Date : 2001-10-09
Newnes Telecommunications Pocket Book written by Steve Winder and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-10-09 with Technology & Engineering categories.
Newnes Telecommunications Pocket Book is a unique pocket reference written by an engineer for engineers. The information in this book covers the data, methods, standards and fundamentals needed in a wide range of work situations. The practical focus of the book makes it essential for all telecommunications professionals and managers, and also for students who want to find the key information quickly. The scope of this book encompasses signal sources, radio propagation and modulation, cabling, high speed data systems, switching, LANs and WANs, multiplexing, and the whole range of telecomms equipment: telephone systems, mobile phones, pagers, modems, fax, private mobile radio... All sections have been thoroughly updated to cover the latest developments in technology and standards, including ITU regulations, WAP, GSM1800, HDSL2, wireless local loops and wireless broadband, optical fibre amplifiers and the latest submarine cable systems. A practical engineer's reference that puts the key information at your fingertips Covers essential data, techniques and working practice This update includes the latest international regulations