Citizen Satisfaction
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Citizen Satisfaction
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Author : F. Morgeson
language : en
Publisher: Springer
Release Date : 2014-05-21
Citizen Satisfaction written by F. Morgeson and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-21 with Social Science categories.
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Citizen Satisfaction
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Author : F. Morgeson
language : en
Publisher: Palgrave Macmillan
Release Date : 2015-12-23
Citizen Satisfaction written by F. Morgeson and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-23 with Social Science categories.
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Citizens Talk
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Author : South Africa
language : en
Publisher:
Release Date : 2011-01-01
Citizens Talk written by South Africa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-01 with Administrative agencies categories.
Toward A Clarification Of Citizen Satisfaction With Metropolitan Public Services
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Author : Thomas Julius Anton
language : en
Publisher:
Release Date : 1976
Toward A Clarification Of Citizen Satisfaction With Metropolitan Public Services written by Thomas Julius Anton and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1976 with Detroit Metropolitan Area (Mich.) categories.
Government At A Glance Southeast Asia 2019
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2019-09-10
Government At A Glance Southeast Asia 2019 written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-10 with categories.
Government at a Glance Southeast Asia 2019 is the first edition in the Government at a Glance series for the region. It provides the latest available data on public administrations in the 10 ASEAN member countries: Brunei Darussalam, Cambodia, Indonesia, Lao People’s Democratic Republic, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Viet Nam.
The Politics Of Dissatisfaction
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Author : William E. Lyons
language : en
Publisher: Routledge
Release Date : 2019-07-23
The Politics Of Dissatisfaction written by William E. Lyons and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-23 with Political Science categories.
The Politics of Dissatisfaction: Citizens, Services, and Urban Institutions is destined to be a classic in public administration and public policy; it makes major theoretical and empirical contributions to the literature in both fields. It is a rigorous empirical attempt to assess the public choice view of citizenship and local government. The research upon which this book is based was founded on conversations between two of its authors, W. E. Lyons and David Lowery, during the early 1980s.
Are You Satisfied
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Author : Uwe Deichmann
language : en
Publisher: World Bank Publications
Release Date : 2003
Are You Satisfied written by Uwe Deichmann and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Cities and towns categories.
Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service delivery accurately, or do personal and community characteristics have a significant impact on residents' assessment of service quality? Deichmann and Lall investigate these questions using newly available household survey data on access to and satisfaction with selected public services in two Indian cities-Bangalore and Jaipur. They develop a framework where actual levels of services received, as well as expectations about service performance, influence a household's satisfaction with service delivery. The authors find that satisfaction increases with improvements in the household's own service status, a finding that supports the use of scorecard initiatives. But the results also suggest that a household's satisfaction is influenced by how service quality compares with that of its neighbors or peers and by household level characteristics such as welfare and tenure status. This implies that responses in satisfaction surveys are at least in part determined by factors that are unrelated to the service performance experienced by the household.
Testing Citizen Satisfaction With Vision 2020 Umurenge Program In The Local Government Of Rwanda
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Author : Pierre Celestin Bimenyimana
language : en
Publisher:
Release Date : 2023-01-09
Testing Citizen Satisfaction With Vision 2020 Umurenge Program In The Local Government Of Rwanda written by Pierre Celestin Bimenyimana and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-09 with categories.
The book has shown how critical the beneficiaries form their satisfaction with Vision 2020 Umurenge Program using the Expectancy Disconfirmation Model of Satisfaction whereby two major findings of the book are that (1) it was found that there is a positive disconfirmation of the expectations from Vision 2020 Umurenge Program whereby the actual performance of the program was found to be bigger than the expectation from the program however the there was no big difference between expectations and actual performance. (2) the expectancy disconfirmation model of citizen satisfaction with vision 2020 Umurenge program was found positively and significantly affecting the citizen participation. The study suggests that the governments should enhance consideration of citizen feedbacks so as to meet their expectations and their satisfaction will increase the level of citizen participation.
Public Sector Communication
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Author : María José Canel
language : en
Publisher: John Wiley & Sons
Release Date : 2018-04-26
Public Sector Communication written by María José Canel and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-26 with Business & Economics categories.
A comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors—two experts in the field with experience from the public sector—explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.
Citizen Relationship Management
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Author : Alexander Schellong
language : en
Publisher: Peter Lang
Release Date : 2008
Citizen Relationship Management written by Alexander Schellong and has been published by Peter Lang this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Customer relations categories.
This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.