Communication And Management Skills For The Pharmacy Technician
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Communication And Management Skills For The Pharmacy Technician
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Author : Jody Jacobson Wedret
language : en
Publisher: American Pharmacists Association (APhA)
Release Date : 2009
Communication And Management Skills For The Pharmacy Technician written by Jody Jacobson Wedret and has been published by American Pharmacists Association (APhA) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Medical categories.
Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients' health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication and amp; Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that ari
Interpersonal Communication In Pharmaceutical Care
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Author : Helen Meldrum
language : en
Publisher: CRC Press
Release Date : 1994-09-08
Interpersonal Communication In Pharmaceutical Care written by Helen Meldrum and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-09-08 with Medical categories.
Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
Communication Skills In Pharmacy Practice
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Author : Robert S. Beardsley
language : en
Publisher: LWW
Release Date : 2019-03-27
Communication Skills In Pharmacy Practice written by Robert S. Beardsley and has been published by LWW this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-27 with Communication categories.
Newly focused on the practical communications skills student pharmacists need for effective practice, this updated Seventh Edition--now in full color-- reflects new ACPE standards, including up-to-date coverage of the PPCP model, co-curricular experiences, interprofessional interaction and collaboration, and professional development. Practical, easy-to-use, and packed with relevant case studies and coverage of the latest advances in the field, this edition is ideal for the foundational course and pre-experiential training. Expanded emphasis on communication skill application helps students master the knowledge and skills they need for pharmacy practice Additional content added on motivational interviewing, e-commerce, contemporary ethical issues (such as medical marijuana and opioid abuse), and student-preceptor and pharmacist-management communication issues Full-color design with new diagrams and figures enhances readability Additional case studies from diverse settings prepare students to deal with the wide range of situations they will encounter in practice Stronger emphasis on assessing communication skills includes coverage of patient surveys and colleague observers Expanded coverage on choosing effective patient education materials and communicating with Limited English Proficiency (LEP) patients prepares students for professional practice Revised review questions, chapter-ending review cases, and references help students master the material eBook available for purchase. Fast, smart, and convenient, today's eBooks can transform learning. These interactive, fully searchable tools offer 24/7 access on multiple devices, the ability to highlight and share notes, and more
Communication Skills In Pharmacy Practice
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Author : Robert S. Beardsley
language : en
Publisher: Lippincott Williams & Wilkins
Release Date : 2012-03-06
Communication Skills In Pharmacy Practice written by Robert S. Beardsley and has been published by Lippincott Williams & Wilkins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-06 with Medical categories.
Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.
Communication Skills In Pharmacy Practice
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Author : Robert S. Beardsley
language : en
Publisher: Lippincott Williams & Wilkins
Release Date : 2007-01-01
Communication Skills In Pharmacy Practice written by Robert S. Beardsley and has been published by Lippincott Williams & Wilkins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Medical categories.
The Fifth Edition of Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust between them and their future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice NEW TO THE FIFTH EDITION: New Pharmacy and Pharmacy Technician Instructor's Manuals available on the textbook's thePoint site help faculty administer and deliver their courses. New chapter on medication safety and communication skills (Chapter 9) offers strategies to reduce medication errors and protect patient safety. New chapter on electronic communication in healthcare (Chapter 13) provides guidelines to avoid common misunderstandings via email and the Internet. Expanded coverage of communication skills and interprofessional collaboration (Chapter 12) helps students learn how to effectively interact with other members of the healthcare team New photographs, illustrations, and tables visually engage students and enhance learning and retention of important concepts.
Professional Skills For The Pharmacy Technician
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Author : Stephanie C. Peshek
language : en
Publisher: Jones & Bartlett Publishers
Release Date : 2016-01-07
Professional Skills For The Pharmacy Technician written by Stephanie C. Peshek and has been published by Jones & Bartlett Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-07 with Pharmacy technicians categories.
Professional Skills for the Pharmacy Technician addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication. This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. This accessible text will help students understand the background and history behind policies and workplace decisions. The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions. This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment. The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification. Features: Boxed Articles Case Studies Assignments Questions for Discussion Instructor Resources: Test Bank, Instructor's Manual, Slides in PowerPoint format
Communication Skills For Pharmacists
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Author : Bruce A. Berger
language : en
Publisher: American Pharmacists Association (APhA)
Release Date : 2005
Communication Skills For Pharmacists written by Bruce A. Berger and has been published by American Pharmacists Association (APhA) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Language Arts & Disciplines categories.
Designed to help pharmacists and pharmacy students develop the communication skills they need to deliver quality patient care, this resource provides the guidelines needed for developing effective relationships with patients, other pharmacists and physicians.
Mosby S Advanced Pharmacy Technician E Book
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Author : Karen Davis
language : en
Publisher: Elsevier Health Sciences
Release Date : 2020-09-29
Mosby S Advanced Pharmacy Technician E Book written by Karen Davis and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-29 with Medical categories.
Take your career to the next level with Mosby’s Advanced Pharmacy Technician: Principles and Practice! Beginning with an exploration of expanding roles for the pharmacy technician, this resource includes coverage of leadership, management, and technical skills to support career progression and preparation for the new Advanced Pharmacy Technician certification credential. Case studies, critical thinking exercises, chapter quizzes, and a sample exam provide ample opportunities for skills assessment. A perfect companion to Mosby’s Pharmacy Technician, this text provides you with the knowledge and tools needed to take charge of your career in the fast-paced and exciting field of pharmacy technology! (Mosby’s Pharmacy Technician sold seperately.) Content is based on ASHP and PTCB standards to match the coverage required in advanced-level pharmacy technician programs and support the new CPhT-Adv credential. Coverage builds upon the Certified Pharmacy Technician skill set with a variety of advanced-level skills, including medication history and reconciliation, error prevention, hazardous medications, controlled substances, technology considerations, inventory, billing and reimbursement, and management and leadership topics to help students develop a supervisory skill set. Study and practice opportunities throughout include review questions at the end of each chapter, an exam-review appendix with sample questions, and review questions on the companion Evolve website. Chapter case studies and critical thinking exercises throughout emphasize real-world problem solving. Tech Notes and Tech Alerts offer practical tips for on-the-job accuracy and efficiency.
Cirrus For Career Readiness And Externships Text With Cirrus Access Card
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Author :
language : en
Publisher:
Release Date :
Cirrus For Career Readiness And Externships Text With Cirrus Access Card written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Essential Management Skills For Pharmacy And Business Managers
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Author : Titus De Silva
language : en
Publisher: CRC Press
Release Date : 2013-05-09
Essential Management Skills For Pharmacy And Business Managers written by Titus De Silva and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-09 with Business & Economics categories.
As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.