Competencies Pocketbook
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Competencies Pocketbook
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Author : Roger Mills
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Competencies Pocketbook written by Roger Mills and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
Simply put, a competency describes the behaviour or actions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are treated equitably, enhance communications, improve stakeholder relationships and establish high standards of quality and performance. The Competencies Pocketbook explains how to develop a competency framework, how to assess competencies and how to reap the benefits from both the individual's and the organisation's perspective. It also describes why some competency initiatives don't work and how to make sure that yours does.
The Competencies Pocketbook
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Author : Roger W. Mills
language : en
Publisher: Pocketbooks
Release Date : 2004-06
The Competencies Pocketbook written by Roger W. Mills and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-06 with Core competencies categories.
For managers and team members, a pocketful of tips and techniques on how to use competencies to improve individual and corporate performance.
Listening Skills Pocketbook
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Author : Mike Pezet
language : en
Publisher: Pocketbooks
Release Date : 2017-09-11
Listening Skills Pocketbook written by Mike Pezet and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-11 with Business & Economics categories.
tips tools and techniques to help recognise common mistakes and become a purposeful listner
Writing Skills Pocketbook
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Author : Stella Collins
language : en
Publisher: Management Pocketbooks
Release Date : 2012-01-01
Writing Skills Pocketbook written by Stella Collins and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-01 with Education categories.
How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world. Central to the planning phase is a clear understanding of why you are writing and who you are writing for. The book guides you through the planning process and shows you how to test your approach. The second phase, preparation, demonstrates how to write clear, concise and compelling texts using the authors' eight golden rules. There is advice too on how to present and illustrate your written material to best effect, including the most commonly asked questions on punctuation. Don't be too hasty to send your letter, email or report. Take time to check it thoroughly using the book's '11-point critiquing checklist' and 'top tips for proof-reading'. This is the final, polishing phase. The Writing Skills Pocketbook is your essential guide to writing confidently, swiftly and with greater impact.
Strategy Pocketbook
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Author : Neil Russell-Jones
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Strategy Pocketbook written by Neil Russell-Jones and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
A strategy defines which markets a business will operate in and sets out the organisational competencies that will be needed (and what actions need to be taken to develop them) to enable the business to gain and sustain its competitive edge. The Strategy Pocketbook introduces strategy in clear and concise terms. It sets out the basics, explaining the language of strategists, the factors that shape and drive strategy, the key steps that will lead to the setting and development of a strategy, and the strategic tools that will be needed along the way. Author Neil Russell-Jones MBA, chartered banker and member of the Strategic Planning Society, guides readers through the strategic planning process. His step-by-step approach begins with primary analysis (of the business, its competition and markets) and then secondary analysis (of what the business is offering and what this implies). Planning is the penultimate step, followed by implementation. Numerous analysis tools are used by strategists, including SWOT, PEST, scenario, core competency and critical success factor to name but a few. Russell-Jones, aided by clear graphics, describes the more important tools.
Writing Skills Pocketbook
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Author : Stella Collins
language : en
Publisher: Pocketbooks
Release Date : 2012
Writing Skills Pocketbook written by Stella Collins and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business writing categories.
How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world.
The Nurse S Clinical Skills Pocketbook
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Author : Catherine Delves-Yates
language : en
Publisher: SAGE
Release Date : 2022-03-17
The Nurse S Clinical Skills Pocketbook written by Catherine Delves-Yates and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-17 with Medical categories.
A step-by-step guide to 50 of the most common nursing skills and procedures.
Vocal Skills Pocketbook
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Author : Richard Payne
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Vocal Skills Pocketbook written by Richard Payne and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
The Vocal Skills Pocketbook explains how to devleop a confident, authoritative and vital voice in a range of speaking situations. It will enable individuals to analyse their speaking voices and establish what aspects they wish to improve. The advice and information are relevant not just to public speaking events but also to numerous other situations such as interviews, meetings and speaking on the telephone. The pocketbook is aimed at end-users and at trainers who deliver courses on general communications and/or presentation skills. Breathing control, projection, use of emphasis, speech rate, vocal care and maintenance, vowel formation, fluency, pauses, clarity, dialect, inflection, releasing the voice and numerous other topics are covered in the book. It's author, Richard Payne, is a voice coach and management trainer. 'A good introduction for anyone who wants common sense advice about how to use their voice effectively', says one of the reviewers on Amazon. 'The book does what it says in the blurb and does not blind you with science.'
Telephone Skills Pocketbook
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Author : Mary Richards
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Telephone Skills Pocketbook written by Mary Richards and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Performance Management Pocketbook
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Author : Pam Jones
language : en
Publisher: Management Pocketbooks
Release Date : 2014-08-15
Performance Management Pocketbook written by Pam Jones and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-15 with Self-Help categories.
Performance Management is about getting results, getting the best from people and helping them to achieve their potential. Employee engagement has an important role to play in this, it is about the emotional commitment to the organisation and its goals. In this second edition of the Performance Management Pocketbook, readers will find plenty of tips and techniques to enhance their performance in the following areas: leading others to achieve results; understanding the impact of their own style; engaging and motivating others; creating high performance teams; setting clear objectives; managing performance difficulties and coaching and delegating effectively. The book contains illustrative case studies and each chapter has a helpful review and actions section. The author Pam Jones is a member of the Ashridge Business School open programme management team. Her responsibilities cover a suite of programmes encompassing performance management, influencing and general management skills. "In an ever-demanding and competitive world, OK and average simply aren't enough - performance matters. If you want to get the best out of your people, then this book is packed with advice and ideas on how to do that." Lydia Hatley, Leadership Change Manager, Argos "Very useful - a practical and comprehensive guide for all leaders who truly value their team." Claire Dobbs, Managing Director, Havas Life London.