Listening Skills Pocketbook
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Listening Skills Pocketbook
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Author : Mike Pezet
language : en
Publisher: Pocketbooks
Release Date : 2017-09-11
Listening Skills Pocketbook written by Mike Pezet and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-11 with Business & Economics categories.
tips tools and techniques to help recognise common mistakes and become a purposeful listner
Speech Language Communication Pocketbook
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Author : Victoria Mason
language : en
Publisher: Management Pocketbooks
Release Date : 2014-01-01
Speech Language Communication Pocketbook written by Victoria Mason and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-01 with Education categories.
Most children develop speech, language and communication skills instinctively, a process that begins at birth and continues into adulthood. However, in most classrooms there are children - as many as 50% in some areas - who have not acquired the fundamental spoken and written skills that underpin all types of social interaction, skills that are essential for success in education and at work. This book shows teachers how to support pupils with SLCN - speech, language and communication needs. Written by a speech and language therapist and a secondary teacher working in mainstream schools, this highly illustrated Pocketbook begins by defining SLCN and placing it against a backdrop of normal language development. The authors identify who has SLCN and explain how weak communication skills lead to academic, social, emotional and behavioural problems. Language is both received and transmitted; both input and output pose problems for pupils with SLCN. A chapter on attention and listening covers hearing impairment, auditory memory, teacher talk and active listening skills. It is followed by sections on receptive language difficulties - understanding concepts and inference, reasoning and deduction - and expressive language difficulties: building sentences and narrative in speech and writing. Speech difficulties such as stammering, phonological difficulties, articulation and voice disorders are also covered. Learning, storing and retrieving vocabulary are given a section of their own as is social communication. The book concludes with ideas for implementing a whole school approach. Cartoons, diagrams and visual prompts support the text throughout.
Speech Language And Communication Pocketbook
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Author : Victoria Mason
language : en
Publisher: Teachers' Pocketbooks
Release Date : 2014-09
Speech Language And Communication Pocketbook written by Victoria Mason and has been published by Teachers' Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09 with Speech categories.
Written by a speech and language therapist and a secondary teacher working in mainstream schools, this highly illustrated pocketbook begins by defining SLCN and placing it against a backdrop of normal language development. The authors identify who has SLCN and explain how weak communication skills lead to academic, social, emotional and behavioural problems.
Customer Service Pocketbook
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Author : Sean McManus
language : en
Publisher: Management Pocketbooks
Release Date : 2013-01-01
Customer Service Pocketbook written by Sean McManus and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-01 with Business & Economics categories.
The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Telephone Skills Pocketbook
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Author : Mary Richards
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Telephone Skills Pocketbook written by Mary Richards and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Collaborative Learning Pocketbook
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Author : Gael Luzet
language : en
Publisher: Management Pocketbooks
Release Date : 2013-01-01
Collaborative Learning Pocketbook written by Gael Luzet and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-01 with Education categories.
' "I really like it when we can talk in class," says Kelly in Year 8, grinning from ear to ear when I suggest a group activity on a grey Monday morning. Although I suspect that she might like it for the wrong reasons, I know that there is a lot for her - and the other 29 students in the class - to learn in a structured co-operative learning context.' Gael Luzet's Pocketbook about small group work focuses on how 'the power of more than one' can transform learning. Like all good teaching and learning strategies, successful collaborative learning relies on meticulous planning and careful delivery, both of which are discussed here. Ideas for basic collaborative activities are included as well as practical examples of how to use various high impact strategies in lessons. You begin to see what lies behind Vygotsky's words: 'The one who does the talking does the learning'. And assessing and evaluating? Process and product; individual and team contributions; formative and summative approaches - they're all covered.
Manager S Pocketbook
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Author : John Townsend
language : en
Publisher: Management Pocketbooks
Release Date : 2014-01-01
Manager S Pocketbook written by John Townsend and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-01 with Business & Economics categories.
The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: 'P' for 'planning'; 'O' for 'organising'; 'L' for 'leading'; 'C' for 'coaching/correcting'; and, 'A' for 'achieving'. There is a separate chapter on each of these five skills, preceded by an overview of the manager's role. The Manager's Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.
Emotional Literacy Pocketbook
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Author : James Park
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Emotional Literacy Pocketbook written by James Park and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Education categories.
By helping students to recognise, understand and handle emotions - their own and others' - we can build their self-esteem, improve their confidence and pave the way for them to become educationally and socially successful. The authors use case studies to demonstrate the effectiveness of helping children to feel CLASI - Capable, Listened to, Accepted, Safe, Included. There are chapters on building relationships that support learning, on nurturing 'open' conversations, on working effectively in groups and on classroom organisation. Sections on using stories to build emotional literacy and on emotional literacy in the staffroom emphasise the need to keep the bridge open between the thinking and feeling parts of the brain. A reliable and authoritative Pocketbooks that, as one literacy coordinator told us, guides newcomers while stimulating and reinvigorating those already familiar with the field.
Handling Complaints Pocketbook
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Author : Angelena Boden
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Handling Complaints Pocketbook written by Angelena Boden and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. The next sections cover a strategy for handling complaints, and the use of transactional analysis in understanding complaint behaviour. The final section looks at ways to turn complaints into compliments and create loyal customers. From the author of The Problem Behaviour Pocketbook.
The Power Of Listening
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Author : Lamees A.
language : en
Publisher: First Edition Design Pub.
Release Date : 2015-05-07
The Power Of Listening written by Lamees A. and has been published by First Edition Design Pub. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-07 with Self-Help categories.
What makes a good listener? In this book are a variety of tried and true exercises to benchmark where you are as a listener. Discover the power of being a good listener in the six benefits of being a good listener. Take part in the eighteen concrete activities to become a better listener, plus learn fourteen things to avoid when listening to someone. Of extreme relevance is Chapter 7: Listening Challenges in the Digital Age and how to Overcome Them. One of the first casualties of the digital juggernaut is the art of effective listening and writing. Instead of communicating with people face-to-face, we are reading texts, e-mails, and social media updates. This is a book that can be referenced again and again as you continue your journey of becoming a better listener. Keywords: Power, Listening, Importance, Need, Listener, Effective, Digital, World, Test, Empathy