Connecting With The New Healthcare Consumer
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Connecting With The New Healthcare Consumer
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Author : David B. Nash
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2001
Connecting With The New Healthcare Consumer written by David B. Nash and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Education categories.
Leadership/Management/Administration
The Patient Paradigm Shifts
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Author : Judy L. Chan
language : en
Publisher:
Release Date : 2016
The Patient Paradigm Shifts written by Judy L. Chan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Biomedical engineering categories.
The Patient Paradigm Shifts tells readers everything successful businesses need to know about the powerful new healthcare consumer. The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The Patient Paradigm Shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
Strategies For The New Health Care Marketplace
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Author : Dean C. Coddington
language : en
Publisher: Jossey-Bass
Release Date : 2001-02-21
Strategies For The New Health Care Marketplace written by Dean C. Coddington and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-02-21 with Medical categories.
Learn to can better meet the needs of the new consumer-driven marketplace. Strategies for the New Health Care Marketplace--written by a team of acclaimed experts--examines the factors changing today's health care system: the growth in demand for services, the increasing influence of consumers on how services are provided, and the dramatic new advances in treatment made possible by technology.
Choice Matters
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Author : Gordon Moore
language : en
Publisher: Oxford University Press
Release Date : 2018
Choice Matters written by Gordon Moore and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Business & Economics categories.
"Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand the differences between healthcare and other consumer-driven markets, what factors are most important for consumers in seeking care providers, how consumers make decisions about healthcare, the system-wide effects of increased consumer choice in healthcare, [and] the important distinction between patients and consumers"--
Consumer Health Informatics
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Author : Thomas Wetter
language : en
Publisher: Springer
Release Date : 2015-08-11
Consumer Health Informatics written by Thomas Wetter and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-11 with Medical categories.
This book offers demographic analysis, client appraisal, trial design, etc along with many examples to inform the conception and critical evaluation of consumer health informatics services. Patient safety, legal and ethical appraisal, and business models add to the systematic coverage. Regarding longevity and increase of chronic diseases traditional medical care faces tremendous financial and human resource problems. Is self-service medicine as follow up of traditional care or as an approach in its own right the answer? Are internet and app stores the place where self service medicine takes place? The book distinguishes stages of such an endeavour.
Patient No Longer
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Author : Ryan Donohue
language : en
Publisher: Ache Management Series
Release Date : 2020-07-19
Patient No Longer written by Ryan Donohue and has been published by Ache Management Series this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-19 with Business & Economics categories.
"The coronavirus pandemic has validated the principles of this book--that we need healthcare with no address, helping people where they are and when they need it," writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect. "Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical." Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it. They offer actionable ideas for implementation in individual organizations and explore topics such as: - The latest research on what matters most to healthcare consumers today - Leadership skills needed to drive patient-centric initiatives - New applications of digital health technology and data - The Picker Institute's Eight Dimensions of Patient-Centered Care - Best practices and case studies from leading organizations As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare. Is your organization ready?
Smart Patient Smart Money
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Author : Jim Skinner
language : en
Publisher:
Release Date : 2013
Smart Patient Smart Money written by Jim Skinner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
A guide to taking charge of one's own health care financial information and advice on hospitals, communicating with doctors, and other health care challenges.
Consumer Health Informatics
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Author : Deborah Lewis
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-03-30
Consumer Health Informatics written by Deborah Lewis and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-03-30 with Medical categories.
According to the Pew Foundation’s "Internet in American Life Study," over 60 million Americans per year use the Internet to search for health information. All those concerned with healthcare and how to obtain personally relevant medical information form a large additional target group Many Medical Informatics programs–both in the United States and abroad–include a course in Consumer Health Informatics as part of their curriculum. This book, designed for use in a classroom, will be the first textbook dedicated solely to the specific concerns of consumer health informatics Consumer Health Informatics is an interactive text; filled with case studies and discussion questions With international authorship and edited by five leaders in the field, Consumer Health Informatics has tapped some of the best resources in informatics today
Patient Engagement
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Author : Guendalina Graffigna
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2016-01-01
Patient Engagement written by Guendalina Graffigna and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-01 with Psychology categories.
Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields
The Impact Of Autonomy And Consumerism In Healthcare
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Author : Simbiso Ranga, MD, MBA
language : en
Publisher: Strategic Book Publishing & Rights Agency
Release Date : 2016-03-16
The Impact Of Autonomy And Consumerism In Healthcare written by Simbiso Ranga, MD, MBA and has been published by Strategic Book Publishing & Rights Agency this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-16 with Health & Fitness categories.
From the origins of consumerism to the evolution or revolution associated with consumerism in healthcare, this book is a reflective depiction of the past, present, and future of healthcare as it empowers the consumer (patient). The Impact of Autonomy and Consumerism in Healthcare navigates the changing healthcare landscape, navigating some of these changes and what they mean, not only for healthcare delivery, but for providers, suppliers, and consumers. It comments on new healthcare developments, including the mushrooming urgent care centers and walk-in clinics, as well as such technological developments as patient portals in electronic medical records. The book reflects on the challenges of opening up the healthcare infrastructure to the consumer, while raising issues about cyber security, privacy, and litigation. The authors attempt to predict the future, just as many physicians reluctantly do for their patients, in a chapter aptly titled “Prognosis.” The book would not be complete without anecdotes and war stories from the authors’ experiences in the field, presenting surprises and contradictions in their practice of medicine across the USA as immigrant physicians. Hopefully these powerful stories will help untangle the healthcare juggernaut and move toward a more empowered consumer.
