Consumer Perception Regarding The Cellular Services A Case Of Indian Cellular Companies
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Consumer Perception Regarding The Cellular Services A Case Of Indian Cellular Companies
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Author : Sanjeet Singh
language : en
Publisher:
Release Date : 2014
Consumer Perception Regarding The Cellular Services A Case Of Indian Cellular Companies written by Sanjeet Singh and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
In India cellular service were made available to the public after liberalization of telecom policy way back in1994. Since then ever operator in the cellular services sector has been vying to after of range of a new services. The present research investigated customer perception towards services provided by the cellular companies and checks the satisfaction level of the customers with the service they are using. The sample size used for this research is 100 and the samples are chosen from north India (Chandigarh, Mohali. Kharar, Sirhind and Gobindgarh) region viz. Airtel, Vodafone, BSNL, Reliance, Spice and others was taken into consideration. The statistical tools i.e., Standard deviation, Z test are used for the purpose of data evaluation.
Customers Perception Towards Cellular Mobile Telephone Operators
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Author : Muhammad Sabir Rahman, Sr.
language : en
Publisher: ORIC Publications
Release Date : 2013-06-17
Customers Perception Towards Cellular Mobile Telephone Operators written by Muhammad Sabir Rahman, Sr. and has been published by ORIC Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-17 with Biography & Autobiography categories.
The research findings are based on perceptions of customers' about mobile phone operators. The study produced mixed result from the statistical outcomes; some of these results were expected and some, although obvious were interesting. Finally, it is proposed that, brand image is considered to be significant factor that influences customers' perception towards an operator, effect of advertising and promotion on customers' perception towards an operator is significant, there is a positive relationship existed between customer satisfactions toward customers' perception towards mobile phone operators, price or call rate of an operator is considered a substantial factor that influences customers' perception towards an operator, effect of service quality on customers' perception towards an operator is significant. Interestingly the effect of corporate image is not significant with customers' perception towards an operator. The findings of this research are valuable asset for mobile phone operators in Malaysia those who are struggling to implement a successful strategy for retaining consumers. Academicians, practitioners, researchers, policy-makers can also benefit from this research and its findings.
Building Customer Loyalty Through Value Added Services
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Author : Mandeep Singh
language : en
Publisher: GRIN Verlag
Release Date : 2012-02-08
Building Customer Loyalty Through Value Added Services written by Mandeep Singh and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-08 with Business & Economics categories.
Doctoral Thesis / Dissertation from the year 2011 in the subject Business economics - Offline Marketing and Online Marketing, , course: Management/Business Studies, language: English, abstract: The Indian cellular services market is growing at a rapid pace and the competition has also increased many folds. It has become imperative for the service providers to adopt such technologies and strategies which ensure their success in such a dynamic situation. As a result, the service providers are trying to develop an understanding about the customers in terms of enriching their experience by providing quality services resulting into a higher satisfaction and ultimately loyalty. With constantly decreasing Average Revenue Per User (ARPU) per month in a low tariff regime, the cellular operators in India are looking towards value added offerings for their customers in order to increase their ARPUs and survive in the coming tough times as they are unable to rely solely on the conventional voice services. The fact that the majority of cell-phone users are prepaid customers indicates towards a tendency for higher customer churn rate and thin profit margins to the mobile service providers despite a phenomenal increase in subscriber base. However, the situation has further been complicated with the instigation of mobile number portability, as it is going to enhance the customer churn rate due to the intense competition being faced by the operators in this market on the one hand and on the other very demanding customers. In such a scenario, the challenge for Indian cellular operators is to understand the preferences of their customers better and then to successfully offer the services that foster greater customer retention, as the entry of new global players in telecom market has further resulted in mounting customer acquisition and retention costs. Thus, all these facts highlight the relevance of value added services in an ever growing telecom market as a key strategic tool, not only for differentiation of services but also as a factor responsible for developing satisfaction and loyalty among the customers. Therefore, the present research study attempts to study the effects of Value Added Services (VAS) on Service Quality vis-à-vis Customer Satisfaction and Customer Loyalty in wireless telecommunication market. The findings of the present study convey that the service providers must concentrate their efforts not only on improving the core services but also the quality of Value Added Service (VAS) offered, as they have a potential to act as a strategic tool in order to enhance the customers’ satisfaction which will ultimately result in higher customer loyalty.
Who Is Better
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Author : Dr. Shaikh Tasleem Ahmad
language : en
Publisher: Booksclinic Publishing
Release Date : 2023-06-14
Who Is Better written by Dr. Shaikh Tasleem Ahmad and has been published by Booksclinic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-14 with Education categories.
"लेखक मूलतः छत्तीसगढ़ राज्य के बिलासपुर जिले से संबंध रखते हैं। प्रारंभिक शिक्षा बिलासपुर से पूर्ण करने के पश्चात, उच्च शिक्षा के रूप में वाणिज्य विषय में एम. फिल. तक की उपाधि गुरु घासीदास विश्वविद्यालय से पूर्ण की है। संचार क्षेत्र में विशेष रुचि रखने के कारण मोबाइल सेवा प्रदाता कंपनियों के उपभोक्ता संतुष्टि का तुलनात्मक अध्ययन विषय पर पी. एच.डी. की उपाधि छत्तीसगढ़ की राजधानी रायपुर के प्रसिद्ध पण्डित रविशंकर शुक्ल विश्वविद्यालय से अर्जित की है। लेखक छत्तीसगढ़ राज्य के विभिन्न दुर्गम अनूसूचित व अनूसूचित क्षेत्रों में स्थित शासकीय महाविद्यालयों में विगत 15 वर्षों से अध्यापन सेवाएं दे रहे हैं। इस अवधि में लेखक द्वारा संचार सेवाओं,बैंकिंग,पर्यटन, जैविक कृषि, ऑनलाईन व्यवसाय, ग्रामीण व औद्योगिक विकास आदि बहुविषयक मुद्दों पर 20 से अधिक राष्ट्रीय व अंतरराष्ट्रीय सम्मेलनों में शोध पत्रों का प्रस्तुतिकरण, 19 से अधिक शोध पत्रों का यू जी सी द्वारा मान्यता प्राप्त विभिन्न जर्नल्स में प्रकाशन, विभिन्न पुस्तकों में अध्याय लेखन, पुस्तक लेखन एवं स्नातकोत्तर स्तर के 50 से अधिक विद्यार्थियों के लघु शोध प्रबंधों का निर्देशन किया जा चुका है। वर्तमान में शासकीय नवीन महाविद्यालय पाली जिला कोरबा छत्तीसगढ़ के वाणिज्य विभाग में सहायक प्रध्यापक सह विभागाध्यक्ष के रूप में कार्यरत हैं।"
Customer Satisfaction On Mobile Phone Services
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Author : Dr. Sakru Ketavath
language : en
Publisher: Lulu.com
Release Date :
Customer Satisfaction On Mobile Phone Services written by Dr. Sakru Ketavath and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Perceptions Towards Cellphone Features Among Indian Managers
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Author : Dibyendu Choudhury
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
Perceptions Towards Cellphone Features Among Indian Managers written by Dibyendu Choudhury and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Customers Perception Towards Mobile Services And Their Influencing Factors In The Choice Of Service Providers
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Author : Muhammad Sabbir Rahman
language : en
Publisher:
Release Date : 2011
Customers Perception Towards Mobile Services And Their Influencing Factors In The Choice Of Service Providers written by Muhammad Sabbir Rahman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Cell phone services industry categories.
Given the importance of customers' perception in telecommunication business and the recent development of cellular phone business in Malaysia, a critical research agenda have arisen that requires attention of understanding the perception of consumers towards operators and the factors those are influencing in the choice of the providers. The research has set as its objective in the discovery of the influencing factors of customers' perception in their decision-making towards purchasing mobile phone line, to determine services information for formulating customers' perception of the mobile phone operators. To accomplish the objectives this research has explained the related concepts and theories; revealed and synchronized literature on consumer behaviour and developed a research framework grounded on a strong theoretical and literature review background. The empirical study was conducted in major cities in Malaysia where the emergency is required for this type of research to understand the customers' perception of mobile phone operators. The target population of this study were general customers' (N=400) of three main operators in Malaysia form significant cities where hand phone users are proportionately significant compared with other cities in Malaysia. The survey instruments included with demographic survey, and service quality, advertising and promotion, brand image, corporate image, customer satisfaction and service provider's price with seven point rating scale. The proposed research model described the direct relationships of service quality, advertising and promotion, brand image, corporate image, customer satisfaction and service providers' price towards customers' perception. These paths were related to causal processes. Thus structural equation modeling approach is necessary to examine these variables in this research. The data analysis of this study was organized into four stages (Stage I - Descriptive Analysis; Stage II - Exploratory Factor Analysis; Stage III - Confirmatory Factor Analysis; Stage IV - Structural Equation Modeling). Data were coded and analyzed by using the Statistical Packages for Social Sciences (Statistical Package for the social Science Version 15 SPSS Inc., Chicago, IL) and AMOS7(Analysis of Moment Structure Version). The research findings are based on perceptions of customers' about mobile phone operators. The study produced mixed result from the statistical outcomes; some of these results were expected and some, although obvious were interesting. Finally, it is proposed that, brand image is considered to be significant factor that influences customers' perception towards an operator, effect of advertising and promotion on customers' perception towards an operator is significant, there is a positive relationship existed between customer satisfactions toward customers' perception towards mobile phone operators, price or call rate of an operator is considered a substantial factor that influences customers' perception towards an operator, effect of service quality on customers' perception towards an operator is significant. Interestingly the effect of corporate image is not significant with customers' perception towards an operator. The findings of this research are valuable asset for mobile phone operators in Malaysia those who are struggling to implement a successful strategy for retaining consumers. Academicians, practitioners, researchers, policy-makers can also benefit from this research and its findings.
Recent Advances In Commerce Management Volume 3
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Author : Prof. Dr. Namita Rajput
language : en
Publisher: RED'SHINE Publication. Pvt. Ltd.
Release Date :
Recent Advances In Commerce Management Volume 3 written by Prof. Dr. Namita Rajput and has been published by RED'SHINE Publication. Pvt. Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Consumer Behaviour And Branding Concepts Readings And Cases The Indian Context
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Author : S. Ramesh Kumar
language : en
Publisher: Pearson Education India
Release Date : 2009-09
Consumer Behaviour And Branding Concepts Readings And Cases The Indian Context written by S. Ramesh Kumar and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09 with Brand name products categories.
India is one of the emerging markets that pose a unique set of challenges to marketers. The importance of the context and the usefulness of concepts in the Indian context is the core proposition of the book. The diversity of a mix of factors such as cultural aspects, lifestyles, demographics and unbranded offerings make consumer behaviour a fascinating study. This book focuses on the behavioural principles of marketing and its application to branding in the Indian context. * Consumer behaviour concepts associated with branding * A combination of recent and traditional examples reflecting the application of behavioural concepts * Touch of reality boxes to indicate context-based examples * Caselets and cases drawn from real-life situations * Research findings associated with the Indian context * Topical issues in consumer behaviour like cultural aspects, digital marketing and experiential branding
Service Quality Service In Cellular Mobile Service An Empirical Study Of Cellular Mobile Service
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Author : Anamika Sharma
language : en
Publisher:
Release Date : 2014
Service Quality Service In Cellular Mobile Service An Empirical Study Of Cellular Mobile Service written by Anamika Sharma and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
The telecom industry of India is witnessing a surge like never before - since August 2009, about 15 million new subscribers are getting added every month. According to TRAI estimates, the number of subscribers will exceed 500 million by December 2009. The number of telecom players per circle is averaging six (earlier it was 4-5 players). A fierce battle is poised to take place between the already established biggies like Airtel and Vodafone and the new and unheard of ones like S-Tel, Swan Telecom and Unitech Wireless. The companies that will stand firm on their feet will be the ones that will be able to distinguish themselves distinctly on the basis of service quality. The telecom players need to understand well, the perceptions of service quality of customers and their aspirations. The battle will get nasty and rewards will be enormous, but the major chunk will be taken up and retained by the companies that understand the dynamics and implications of quality in services to the best and take to the helm. The study is an attempt to identify the factors constituting service quality and their relative importance.
