Critical Conversations As Leadership
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Critical Conversations As Leadership
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Author : William A. Donohue
language : en
Publisher: Front Edge Publishing
Release Date : 2018-05-15
Critical Conversations As Leadership written by William A. Donohue and has been published by Front Edge Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-15 with Business & Economics categories.
Effective leaders are good communicators. In Critical Conversations as Leadership, Dr. William A. Donohue describes conversation as a card game called Card Talk. The key to successful business communication and interpersonal communication is to select the right Talk Cards in the right situations to accomplish your communication goals. Critical Conversations as Leadership will walk you through the process of selecting the right card or cards, so that you can think strategically about how to get your points across. Card Talk teaches communicators to think strategically and to think ahead of critical conversations and to not ‘think behind’ or reactively. The Leader Card is fundamental to playing and winning conversation games, as is learning when and how it should be played. In addition to the Leader Card, business professionals need a large deck of both personal and professional cards to give them the flexibility they need to play communication games effectively. Casual conversation creates the foundation upon which problem-solving and conflict evolves. Knowing which cards to use in the Casual Conversation Game is an important factor in successful conversation. Playing the Decision-making Game, especially in a group situation, requires many different cards to be played. Critical Conversations as Leadership teaches when to use the Leadership Card, the Colleague card, The Expert Card and many others to promote a team atmosphere and allow individuals to freely exchange information. Negotiating is often adversarial, it does not have to be. Learning how to resolve conflict allows effective leaders to communicate in a collaborative and successful way. Performance appraisals often dreaded by both the employer and the employee. Playing The Performance Appraisal Game effectively will allow leaders to painlessly inspire and energize their team members in order to get the most out of each employee. Effective presentations require multiple cards be played along with the right combination of digital and personal media to reach and acquire an audience’s attention. Learning the five rules for structuring the Presenting Game allow presenters make an effective presentation that will assist with problem-solving and generate a discussion about effective solutions. The most important expectation that followers have of leaders is that they lay out a vision for the organization. Readers will learn how to play the Vision Game, the communication effort needed to sell and sustain their vision. Thanks in part to the internet, today’s customers expect to interact with companies. Customers play a variety of cards and companies need to know how to respond effectively. Playing the Customer Engagement Game requires a wide range of personal and professional cards so that customers feel welcomed and that their input is valued. Effective communication requires learning what an out-side-in company is and what the key cultural elements are that must be addressed to become more customer-centric. Finally, realizing that mistakes happen to even the most seasoned veterans of critical conversations, it is important to be aware of the most common mistakes that can happen during tense interactions. The final chapter of Critical Conversations as Leadership will walk you through these common mistakes and prepare you for successful critical conversations.
Crucial Conversations Tools For Talking When Stakes Are High Third Edition
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Author : Joseph Grenny
language : en
Publisher: McGraw Hill Professional
Release Date : 2021-10-26
Crucial Conversations Tools For Talking When Stakes Are High Third Edition written by Joseph Grenny and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-26 with Business & Economics categories.
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
The Discomfort Zone
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Author : Marcia Reynolds
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2014-10-13
The Discomfort Zone written by Marcia Reynolds and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-13 with Business & Economics categories.
You want people to stretch their limits, but your conversations meant to help them often fall flat or backfire, creating more resistance than growth. Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations. Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.
Crucial Conversations Tools For Talking When Stakes Are High Second Edition
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Author : Kerry Patterson
language : en
Publisher: McGraw Hill Professional
Release Date : 2011-09-16
Crucial Conversations Tools For Talking When Stakes Are High Second Edition written by Kerry Patterson and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-16 with Business & Economics categories.
The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Leadership Conversations
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Author : Alan S. Berson
language : en
Publisher: John Wiley & Sons
Release Date : 2013-01-04
Leadership Conversations written by Alan S. Berson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-04 with Business & Economics categories.
Conversation techniques and tools that can help strong managers become great leaders Often the very same skills and traits that enable rising stars to achieve success "tenacity, aggressiveness, self-confidence" become liabilities when promoted into a leadership track. While managers' conversations are generally transactional and centered on the task at hand, leaders must focus on people, asking great questions and aligning them with the vision for the future. Leadership mindsets and skills can be developed, and Leadership Conversations provides practical guidance for connecting with others in ways that transform each interaction into an opportunity for organizational and personal growth. Identifies four types of conversation every leader must master: building relationships, making decisions, taking action, and developing others Provides an action plan for boosting your personal leadership potential, as well for developing leadership skills in others Draws on the authors' rich experience coaching and working with leaders at a wide range of organizations, including NASA, the U.S. Navy, intelligence agencies, Boeing, Gillette, Bausch & Lomb, and Georgetown University Leadership Conversations is required reading for both high-potential managers looking to make it to the next level and leaders looking to develop their people.
Dealing With The Tough Stuff
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Author : Darren Hill
language : en
Publisher: Wrightbooks
Release Date : 2013
Dealing With The Tough Stuff written by Darren Hill and has been published by Wrightbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Communication in management categories.
How to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behavior--both verbal and nonverbal--plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness. Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants Zeroes in on ways to uncover the root cause of difficult behavior Shares advice for finding the best way to be assertive in any situation Reveals techniques for depersonalizing conflict and avoiding language that causes conflict
Difficult Conversations
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Author : Douglas Stone
language : en
Publisher: Penguin
Release Date : 2023-08-22
Difficult Conversations written by Douglas Stone and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-22 with Psychology categories.
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
5 Conversations
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Author : Nick Cowley
language : en
Publisher:
Release Date : 2014-10-13
5 Conversations written by Nick Cowley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-13 with Business & Economics categories.
Research shows that successful businesses are those where employees are really engaged - how do they achieve this? Complex organisation initiatives or something more personal? In today's world of work we have forgotten a simple truth: the power of authentic, two-way, human conversations to build relationships, trust, and engagement. This book comes from 30 years of learning from world-class organisations, tried and tested leadership coaching techniques and emergent thinking on neuroscience and employee behaviour. The result is a simple guide to why, when and how to hold five critical conversations with people you manage. 5 Conversations will help the reader to dramatically improve trust, relationships, motivation and performance at work; build a better business by developing successful relationships; engage their personnel.
Difficult Conversations
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Author : Douglas Stone
language : en
Publisher: Penguin
Release Date : 2010-11-02
Difficult Conversations written by Douglas Stone and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-02 with Psychology categories.
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Uplifting Leaders How To Have Difficult Conversations That Motivate And Inspire
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Author : Aleta Maxwell
language : en
Publisher:
Release Date : 2020-11-10
Uplifting Leaders How To Have Difficult Conversations That Motivate And Inspire written by Aleta Maxwell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-10 with categories.
Uplifting Leaders: How to Have Difficult Conversations that Motivate and Inspire will teach you the invaluable skill of clear communication while at work, specifically with your employees and those you manage. Communication is hard conversations is a learned skill that is lost in today's career market. Once learned and developed, this skill will be priceless as you become a better manager and leader. Have you ever had to prepare for a difficult conversation with those you lead and have no idea what to say or how to say it? Many conversations in today's work environment destroy trust in work relationships and can have devastating effects in the turnover rate and bottom line. Instead of trying to simply get through these hard conversations or even avoid them, learn how to capture these amazing opportunities to connect with your team, and build trust through authenticity! Aleta Maxwell has over two decades of leadership and management experience on various levels from Operations to Human Resources, Directors, and C-suite Executives. She has studied many communication approaches and has dedicated years to practicing how to best lead through communication. Aleta is also a Certified International Executive Coach who tackles these tough topics regularly with her clients. Aleta is combining her experience and expertise as a communications strategist with her executive coaching skills in this guide on how to have these difficult conversations in a way you can be proud of! Take advantage of learning from her unique perspective and you will begin to have confidence stepping into the inevitable difficult conversations all leaders must have at some point. In this book, you will learn how to develop your own communication strategy with intention. You will learn successful ways to prepare for as well as have uncomfortable or difficult conversations with your team or staff. Aleta has shared many useful tools to guide you in your leadership through communication. You will discover how anyone can use the strategies and techniques provided to help their team feel heard, seen, and appreciated. These strategies and techniques will help you thrive in your workplace and reach your goals in your career! In these pages, you will learn strategies to: Lead and engage in hard or difficult conversations while managing others Empower others in your communication by learning how to be vulnerable and state clear intentions Lean into difficult conversations instead of avoiding them Rise to be a better leader by having confidence in your communication skills Take advantage of the lessons gleaned from years of Aleta's experience and develop leadership skills that will empower your team, create a thriving workplace, and enable you to reach your maximum potential!