Cross Training Policies In Field Services
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Cross Training Policies In Field Services
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Author : Pieter Colen
language : en
Publisher:
Release Date : 2011
Cross Training Policies In Field Services written by Pieter Colen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with categories.
As the trend towards more after sales services progresses through the industrial equipment industry, OEMs are now offering comprehensive service contracts in which they take full responsibility for the functioning of their customers' machines. The growing responsibilities allow for more leeway in determining how to maintain the machinery. At the same time the OEM is directly effected by the success of its maintenance operations. This is certainly the case for capacity decisions in its field operations, which is the focus of this paper. One of the most important capacity decisions in field service operations is determining the training level of technicians. A field service organization can employ fully cross trained technicians which are trained to execute any service job. However, training and retaining these employees can be very expensive. Therefore, it can be cost effective to use dedicated technicians who received a focused training enabling them to perform a limited range of service jobs. We conducted a simulation study of the field service operations of an OEM in the compressed air industry to be able to evaluate the possibility to deploy technicians dedicated to preventive maintenance instead of fully cross trained technicians. We analyze the cross training decision for different scenariosin which a considerable part of the installed based is covered by service contracts. Due to these service contracts, maintenance demand as experienced by the field service organization is influenced by the cross training decisions. Ourcontribution consists of identifying the optimal cross training policy and the factors that influence the benefits of the different workforce configurations while taking into account the effect of the capacity decisions on the maintenance demand. We succeed to do this by characterizing the failure behavior of the individual machines. We find evidence that full cross training might be especially beneficial in a field service setting even when the effect on demand is taking into account.
Advances In Production Management Systems Sustainable Production And Service Supply Chains
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Author : Vittal Prabhu
language : en
Publisher: Springer
Release Date : 2013-09-05
Advances In Production Management Systems Sustainable Production And Service Supply Chains written by Vittal Prabhu and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-05 with Computers categories.
The two volumes IFIP AICT 414 and 415 constitute the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2013, held in University Park, PA, USA, in September 2013. The 133 revised full papers were carefully reviewed and selected for inclusion in the two volumes. They are organized in 4 parts: sustainable production, sustainable supply chains, sustainable services, and ICT and emerging technologies.
Workforce Cross Training
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Author : David A. Nembhard
language : en
Publisher: CRC Press
Release Date : 2007-04-25
Workforce Cross Training written by David A. Nembhard and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-04-25 with Business & Economics categories.
In today's ultra-competitive global business environment, it is becoming increasingly important for companies to reduce spending while simultaneously improving their efficiency and productivity. To achieve this goal, many organizations are opting to implement cross training programs in order to maximize the potential of their existing workforce, th
Operations Research And Enterprise Systems
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Author : Greg H. Parlier
language : en
Publisher: Springer
Release Date : 2019-03-14
Operations Research And Enterprise Systems written by Greg H. Parlier and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-14 with Computers categories.
This book constitutes revised selected papers from the 7th International Conference on Operations Research and Enterprise Systems, ICORES 2018, held in Funchal, Madeira, Portugal, in January 2018. The 12 papers presented in this volume were carefully reviewed and selected from a total of 59 submissions. They are organized in topical sections named: methodologies and technologies; and applications.
Intelligent Systems In Production Engineering And Maintenance Ispem 2017
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Author : Anna Burduk
language : en
Publisher: Springer
Release Date : 2017-08-16
Intelligent Systems In Production Engineering And Maintenance Ispem 2017 written by Anna Burduk and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-16 with Technology & Engineering categories.
The volume presents a collection of 44 peer-reviewed articles from the First International Conference on Intelligent Systems in Production Engineering and Maintenance (ISPEM 2017). ISPEM 2017 was organized by the Faculty of Mechanical Engineering, Wrocław University of Science and Technology and was held in Wrocław (Poland) on 28–29 September 2017. The main topics of the conference included the possibility of using widely understood intelligent methods in production engineering. New solutions for innovative plants, research results and case studies taking into account advances in production and maintenance from the point of view of Industry 4.0 were presented and discussed—with special attention paid to applications of intelligent systems, methods and tools in production engineering, maintenance, logistics, quality management, information systems, and product development. The volume is divided into two parts: 1. Intelligent Systems in Production Engineering 2. Intelligent Systems in Maintenance This book is an excellent reference resource for scientists in the field of manufacturing engineering and for top managers in production enterprises.
Production Research
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Author : Daniel Alejandro Rossit
language : en
Publisher: Springer Nature
Release Date : 2021-05-11
Production Research written by Daniel Alejandro Rossit and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-11 with Computers categories.
This two-volume set presents selected and revised papers from the 10th International Conference of Production Research - Americas, ICPR-Americas 2020, held in Bahía Blanca, Argentina, in December 2020. Due to the COVID-19 pandemic the conference was held in a fully virtual format. The 41 full papers and 11 short papers were thoroughly reviewed and selected from 275 submissions. They are organized in topical sections on optimization; metaheuristics and algorithms; industry 4.0 and cyber-physical systems; smart city; intelligent systems and decision sciences; simulation; machine learning and big data.
Integrating Social And Employment Policies In Europe
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Author : Martin Heidenreich
language : en
Publisher: Edward Elgar Publishing
Release Date : 2016-01-29
Integrating Social And Employment Policies In Europe written by Martin Heidenreich and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-29 with Business & Economics categories.
A central goal of European activation policies is to provide coherent and actively inclusive employment and social services. This book offers new insights on the effective governance and implementation of such policies. Utilizing empirical studies from six European welfare states, expert contributors explore how different institutional contexts influence localized service delivery and how local authorities deal with the associated coordination challenges. Acknowledging that neither decentralization nor provider networks necessarily prevent fragmented service provision, Martin Heidenreich and Deborah Rice illustrate that an understanding of the European budgetary context, as well as individual network brokerage, is vital for a successful integration of employment and social policies at the local level. Timely and engaging, this innovative book will provide new theoretical perspectives and invaluable empirical materials for academics and students in the field of comparative social policy. Policy makers and officials will also appreciate the editors’ practical approach.
Field Service Training Institute Management Techniques January 25 February 3 1945
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Author :
language : en
Publisher:
Release Date : 1945*
Field Service Training Institute Management Techniques January 25 February 3 1945 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1945* with Management categories.
Cross Training For First Responders
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Author : Gregory Bennett
language : en
Publisher: CRC Press
Release Date : 2010-06-21
Cross Training For First Responders written by Gregory Bennett and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-21 with History categories.
The tragedy that occurred in the United States on September 11, 2001 brought enhanced emergency preparedness among first responders to the forefront of public awareness. Since those events and despite significant progress made in many of the areas previously deemed deficient some response areas are still woefully inadequate. Cross-Training for
Operations Research Proceedings 2016
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Author : Andreas Fink
language : en
Publisher: Springer
Release Date : 2017-07-20
Operations Research Proceedings 2016 written by Andreas Fink and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-20 with Business & Economics categories.
This book includes a selection of refereed papers presented at the "Annual International Conference of the German Operations Research Society (OR2016)," which took place at the Helmut-Schmidt-Universität / Universität der Bundeswehr Hamburg, Germany, Aug. 30 - Sept. 2, 2016. Over 700 practitioners and academics from mathematics, computer science, business/economics, and related fields attended the conference. The scientific program included around 475 presentations on the theme Analytical Decision Making, focusing on the process of researching complex decision problems and devising effective solution methods towards better decisions. The book presents papers discussing classical mathematical optimization, statistics and simulation techniques. Such approaches are complemented by computer science methods and tools for the processing of data and the design and implementation of information systems. The book also examines recent advances in information technology, which allow big data volumes to be treated and enable real-time predictive and prescriptive business analytics to drive decisions and actions. Further, it includes problems modeled and treated under consideration of uncertainty, risk management, behavioral issues, and strategic decision situations.