Workforce Cross Training
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Workforce Cross Training
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Author : David A. Nembhard
language : en
Publisher: CRC Press
Release Date : 2007-04-25
Workforce Cross Training written by David A. Nembhard and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-04-25 with Business & Economics categories.
In today's ultra-competitive global business environment, it is becoming increasingly important for companies to reduce spending while simultaneously improving their efficiency and productivity. To achieve this goal, many organizations are opting to implement cross training programs in order to maximize the potential of their existing workforce, th
Studyguide For Workforce Cross Training By
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Author : Cram101 Textbook Reviews
language : en
Publisher: Cram101
Release Date : 2013-05
Studyguide For Workforce Cross Training By written by Cram101 Textbook Reviews and has been published by Cram101 this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05 with categories.
Never HIGHLIGHT a Book Again Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780872893795. This item is printed on demand.
Outlines Highlights For Workforce Cross Training By David A Nembhard Editor
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Author : Cram101 Textbook Reviews
language : en
Publisher: Academic Internet Pub Incorporated
Release Date : 2011-06-01
Outlines Highlights For Workforce Cross Training By David A Nembhard Editor written by Cram101 Textbook Reviews and has been published by Academic Internet Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-01 with Education categories.
Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780849336324 .
The Effects Of Cross Training On Employee Job Satisfaction In The Workplace
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Author : Derek L. Pacheco
language : en
Publisher:
Release Date : 2010
The Effects Of Cross Training On Employee Job Satisfaction In The Workplace written by Derek L. Pacheco and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Airlines categories.
Service Quality Employee Satisfaction And Cross Training
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Author : Yong Yue Li
language : en
Publisher:
Release Date : 2005
Service Quality Employee Satisfaction And Cross Training written by Yong Yue Li and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Employees categories.
Performance Opportunity For Workforce Agility
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Author : Eylem Tekin
language : en
Publisher:
Release Date : 2003
Performance Opportunity For Workforce Agility written by Eylem Tekin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with categories.
Increasing labor flexibility by cross-training employees allows firms more options in how they utilize their workers. In this research, we study production/service systems with cross-trained personnel and develop models for determining effective cross-training strategies and policies.
Call Center Labor Cross Training
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Author : Seyed Iravani
language : en
Publisher:
Release Date : 2013
Call Center Labor Cross Training written by Seyed Iravani and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
It is well known that flexibility can be created in manufacturing and service operations by using multipurpose production sources such as cross-trained labor, flexible machines, or flexible factories. We focus on flexible service centers, such as inbound call centers with cross-trained agents, and model them as parallel queueing systems with flexible servers. We propose a new approach to analyzing flexibility arising from the multifunctionality of sources of production. We create a work sharing (WS) network model for which its average shortest path length (APL) metric can predict the more effective of two alternative cross-training structures in terms of customer waiting times. We show that the APL metric of small world network (SWN) theory is one simple deterministic solution approach to the complex stochastic problem of designing effective workforce cross-training structures in call centers.
Cross Cultural Training And Workplace Performance
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Author : Robert Bean
language : en
Publisher:
Release Date : 2008
Cross Cultural Training And Workplace Performance written by Robert Bean and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Employees categories.
"This national study confirms the value of cross-cultural training in developing the cultural competence needed by employees to work effectively with culturally diverse co-workers and customers. The 134 graduates surveyed rated their cross-cultural training highly, reporting improved workplace performance and cultural self-awareness, with most indicating they would like further cross-cultural training." --website.
Cross Training Policies In Field Services
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Author : Pieter Colen
language : en
Publisher:
Release Date : 2011
Cross Training Policies In Field Services written by Pieter Colen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with categories.
As the trend towards more after sales services progresses through the industrial equipment industry, OEMs are now offering comprehensive service contracts in which they take full responsibility for the functioning of their customers' machines. The growing responsibilities allow for more leeway in determining how to maintain the machinery. At the same time the OEM is directly effected by the success of its maintenance operations. This is certainly the case for capacity decisions in its field operations, which is the focus of this paper. One of the most important capacity decisions in field service operations is determining the training level of technicians. A field service organization can employ fully cross trained technicians which are trained to execute any service job. However, training and retaining these employees can be very expensive. Therefore, it can be cost effective to use dedicated technicians who received a focused training enabling them to perform a limited range of service jobs. We conducted a simulation study of the field service operations of an OEM in the compressed air industry to be able to evaluate the possibility to deploy technicians dedicated to preventive maintenance instead of fully cross trained technicians. We analyze the cross training decision for different scenariosin which a considerable part of the installed based is covered by service contracts. Due to these service contracts, maintenance demand as experienced by the field service organization is influenced by the cross training decisions. Ourcontribution consists of identifying the optimal cross training policy and the factors that influence the benefits of the different workforce configurations while taking into account the effect of the capacity decisions on the maintenance demand. We succeed to do this by characterizing the failure behavior of the individual machines. We find evidence that full cross training might be especially beneficial in a field service setting even when the effect on demand is taking into account.
Real Options In Engineering Design Operations And Management
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Author : Harriet Black Nembhard
language : en
Publisher: CRC Press
Release Date : 2009-10-27
Real Options In Engineering Design Operations And Management written by Harriet Black Nembhard and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-27 with Business & Economics categories.
Given that engineering flexibility can potentially provide a competitive advantage, the question then becomes: Precisely how valuable is this flexibility? However, traditional methods often fail to accurately capture the economic value of investments in an environment of widespread uncertainty and rapid change. The real options method represents th