Customer Up
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Customer Up
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Author : Tom Coshow
language : en
Publisher: TeleDirect
Release Date : 2014-11-03
Customer Up written by Tom Coshow and has been published by TeleDirect this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-03 with Business & Economics categories.
A Newly Hired COO. A Stagnant Staff Set in its Ways. Welcome to the Corporate Jungle. Meet Claire Hughes, the ambitious new executive of WillUp Inc., who joins an organization that has lost its focus on its customers. In her quest to regain WillUp's prominence as a market leader, she learns that it's not only strategic actions and alliances that are required. Can she have each department refocus on their most important asset, the Customer, before it's too late? Includes Reader Actionable Items: Customer Focus Exercises, Chapter Analysis and Company-wide Tests.
How To Kick Your Customer Service Up A Notch
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Author : Rosanne D'Ausilio
language : en
Publisher: Purdue University Press
Release Date : 2007-08
How To Kick Your Customer Service Up A Notch written by Rosanne D'Ausilio and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08 with Business & Economics categories.
Rosanne Daâ'¬Ausilio, Ph.D., is revealing the secrets aâ'¬ the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too aâ'¬ the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from aâ'¬Å"One Question for Your Customeraâ'¬Â to aâ'¬Å"Thinking Trapsaâ'¬Â to aâ'¬Å"Employee Accountability.aâ'¬Â If you donaâ'¬t have Rosanneaâ'¬s tips on your desk, you donaâ'¬t have top notch customer service at your company.
Customer Relationship Management
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Author : Roger J. Baran
language : en
Publisher: Taylor & Francis
Release Date : 2016-12-08
Customer Relationship Management written by Roger J. Baran and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-08 with Business & Economics categories.
This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Be Your Customer S Hero
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Author : Adam Toporek
language : en
Publisher: AMACOM
Release Date : 2015-04-22
Be Your Customer S Hero written by Adam Toporek and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-22 with Business & Economics categories.
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Official Journal Of The European Communities
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Author :
language : en
Publisher:
Release Date : 1985
Official Journal Of The European Communities written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with Law categories.
Commercial Wireless Circuits And Components Handbook
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Author : Mike Golio
language : en
Publisher: CRC Press
Release Date : 2018-10-03
Commercial Wireless Circuits And Components Handbook written by Mike Golio and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-03 with Technology & Engineering categories.
A comprehensive source for microwave and wireless circuit design, the Commercial Wireless Circuits and Components Handbook reviews the fundamentals of transmitters and receivers, then presents detailed chapters on individual circuit types. It also covers packaging, large and small signal characterization, and high volume testing techniques for both devices and circuits. This handbook not only provides important information for engineers working with wireless RF or microwave circuitry, it also serves as an excellent source for those requiring information outside of their area of expertise, such as managers, marketers, and technical support workers who need a better understanding of the fields driving their decisions.
The How To Of Customer Service
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Author : Management Training Australia
language : en
Publisher: Management Training Australia
Release Date : 2015-01-02
The How To Of Customer Service written by Management Training Australia and has been published by Management Training Australia this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-02 with Business & Economics categories.
This book covers the essentials of customer service Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three - Customer satisfaction and loyalty Chapter four - Attitudes and skills for good customer service Chapter five - Add on selling (up-selling) can be good customer service Chapter six - Engaging with customers Chapter seven - Dealing with complaints and difficult people Chapter eight - Testing your customer service
Wtf What S The Future And Why It S Up To Us
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Author : Tim O'Reilly
language : en
Publisher: Random House
Release Date : 2017-10-19
Wtf What S The Future And Why It S Up To Us written by Tim O'Reilly and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-19 with Business & Economics categories.
‘The man who can really make a whole industry happen.’ Eric Schmidt, Executive Chairman of Google ‘A punchy and provocative book . . . WTF? is an insightful and heartfelt plea, daring us to reimagine a better economy and society.’ Financial Times Renowned as ‘the Oracle of Silicon Valley’, Tim O’Reilly has spent three decades exploring the world-transforming power of information technology. Now, the leading thinker of the internet age turns his eye to the future – and asks the questions that will frame the next stage of the digital revolution: · Will increased automation destroy jobs or create new opportunities? · What will the company of tomorrow look like? · Is a world dominated by algorithms to be welcomed or feared? · How can we ensure that technology serves people, rather than the other way around? · How can we all become better at mapping future trends? Tim O’Reilly’s insights create an authoritative, compelling and often surprising portrait of the world we will soon inhabit, highlighting both the many pitfalls and the enormous opportunities that lie ahead. ‘Tim O’Reilly has been at the cutting edge of the internet since it went commercial.’ New York Times ‘O’Reilly’s ability to quickly identify nascent trends is unparalleled.’ Wired
Your Customer Creation Equation
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Author : Brian Massey
language : en
Publisher: CMI Books, Division of Z Squared Media, LLC
Release Date : 2012-07-01
Your Customer Creation Equation written by Brian Massey and has been published by CMI Books, Division of Z Squared Media, LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-01 with Business & Economics categories.
Finally-a book that shows marketers how to truly achieve real results from their websites. Brian Massey, The Conversion Scientist, takes the mystery out of how to create high-performing sites. By walking the reader through five online formulas-aka "customer creation equations"-he shows you how to determine the best formula your own particular business structure and how to optimize it for stellar results. Key to this process is setting up a "digital conversion lab," and Brian shows you how. Jam-packed with easy-to-understand equations for things like increasing your conversion rate and decreasing your abandonment rate-as well as practical strategies for attracting prospects, turning buyers into triers, and morphing buyers into loyal brand advocates-this book will enable anyone to stop hoping for success and start enjoying higher profits. The Advanced Curriculum in Visitor Studies gives readers additional guidance on how to really understand their targets and customers-an understanding that is at the heart of all successful websites, and businesses, everywhere.
Inside The Customer Universe
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Author : Henrik Anderson
language : en
Publisher: John Wiley & Sons
Release Date : 2008-12-08
Inside The Customer Universe written by Henrik Anderson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-08 with Business & Economics categories.
Inside the Customer Universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather than following them. This book provides a unique contribution to the field of customer management with a departure from current practice towards understanding customers as 'multi-individuals' and hence solving current confusions surrounding customer behaviour. Inside the Customer Universe's easy to implement tools, models and strategies provide the reader with the ability to create stable and sustainable customer understanding and, therefore, sustainable business growth. "CUBEical Thinking is a great concept for developing business and the concept of customer types is intriguing as it provides great insights into the drivers behind true customer loyalty." Niels Henrik Hansen, Director SAS Corporate Sales, Scandinavian Airlines, Denmark "CUBEical Thinking has given us the platform for developing an effective sales and key account management organization which has delivered significant top and bottom line results based on targeted up and cross sales." Henrik Hubner, Vice President Sales, Sanist?l "CUBEical Thinking has provided us with great customer insights on which we are benefiting in our daily operations and it has helped our organization focus activities and resources." Carsten Hetling, Nordic Marketing Manager, Zyxel Communications