Customer Care In Healthcare Guidebook
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Customer Care In Healthcare Guidebook
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Author : Daniel Farb
language : en
Publisher: UniversityOfHealthCare
Release Date : 2005
Customer Care In Healthcare Guidebook written by Daniel Farb and has been published by UniversityOfHealthCare this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Medical categories.
The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.
How To Deliver Integrated Care
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Author : Axel Kaehne
language : en
Publisher: Emerald Group Publishing
Release Date : 2021-01-11
How To Deliver Integrated Care written by Axel Kaehne and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-11 with Medical categories.
This book introduces service planners and managers to successful strategies to design, implement and manage care integration programmes. It details the various components of change in individual chapters, which are illustrated with practical examples from actual care implementation projects.
The Health Care Handbook
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Author : Elisabeth T. Askin
language : en
Publisher: Lippincott Williams & Wilkins
Release Date : 2022-11-21
The Health Care Handbook written by Elisabeth T. Askin and has been published by Lippincott Williams & Wilkins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-21 with Medical categories.
Described in the New York Times as “an astonishingly clear ‘user’s manual’ that explains our health care system and the policies that will change it,” The Health Care Handbook, by Drs. Elisabeth Askin and Nathan Moore, offers a practical, neutral, and readable overview of the U.S. health care system in a compact, convenient format. The fully revised third edition provides concise coverage on health care delivery, insurance and economics, policy, and reform—all critical components of the system in which health care professionals work. Written in a conversational and accessible tone, this popular, highly regarded handbook serves as a “one stop shop” for essential facts, systems, concepts, and analysis of the U.S. health care system, providing the tools you need to confidently evaluate current health care policy and controversies.
Making Customers Count
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Author : David Clutterbuck
language : en
Publisher:
Release Date : 1991
Making Customers Count written by David Clutterbuck and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Consumer satisfaction categories.
Making Customers Count started as a collection of case studies of companies which had introduced programmes of customer care. But what began as an attempt to identify best practice rapidly became an intensive study of why the majority of customer care schemes go wrong and most importantly, how to ensure that schemes do succeed.
Customer And Patient Care Manual
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Author : Daniel Farb
language : en
Publisher: University of Health Care
Release Date : 2004-06
Customer And Patient Care Manual written by Daniel Farb and has been published by University of Health Care this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-06 with Medical categories.
Customer and patient Care teaches how to handle customer and patient situations. Healthcare staff have to deal with the special demands of both. The course structure is many short suggestions and principles followed immediately by interactive questions and applications.
Quality Health Care
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Author : Robert C. Lloyd
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2004
Quality Health Care written by Robert C. Lloyd and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Medical audit categories.
Written by an internationally-recognized expert in the field of quality management, this book will serve as your guide for planning and implementing a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. You'll also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on your progress toward quality measurement. Finally, this book shows you how to analyze your data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.
Food Service Manual For Health Care Institutions
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Author : Ruby Parker Puckett
language : en
Publisher: John Wiley & Sons
Release Date : 2004-11-08
Food Service Manual For Health Care Institutions written by Ruby Parker Puckett and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11-08 with Medical categories.
Food Service Manual for Health Care Institutions offers a comprehensive review of the management and operation of health care food service departments. This third edition of the book—which has become the standard in the field of institutional and health care food service—includes the most current data on the successful management of daily operations and includes information on a wide variety of topics such as leadership, quality control, human resource management, communications, and financial control and management. This new edition also contains information on the practical operation of the food service department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies’ standards.
The Customer Care And Contact Center Handbook
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Author : Garry Schultz
language : en
Publisher:
Release Date : 2003
The Customer Care And Contact Center Handbook written by Garry Schultz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Call centers categories.
Customer satisfaction is at the heart of most businesses, and the customer contact center is usually the key to maintaining that satisfaction. At a time in which technological advances, cultural changes, and increasing customer expectations make customer interaction more demanding than ever, the successful performance of a customer call center is vital. The Customer Care and Contact Center Handbook was written to help managers create and maintain a world-class customer contact center, incorporating the many methods customers may use to contact a company. This guide is ideal for anyone who wishes to understand the parameters of the creation and maintenance of a world-class customer care center, especially those responsible for the formation or overhaul of a contact center. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.
Provider Patient Relationships Manual
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Author : Daniel Farb
language : en
Publisher: University of Health Care
Release Date : 2004-06
Provider Patient Relationships Manual written by Daniel Farb and has been published by University of Health Care this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-06 with Medical categories.
Provider Patient Relationships will help all providers of care discover new techniques for relating to their patients. The course structure is many short suggestions and principles followed immediately by interactive questions and applications.
The Health Care Manager S Guide To Continuous Quality Improvement
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Author : Wendy Leebov
language : en
Publisher: Jossey-Bass
Release Date : 1991-11-29
The Health Care Manager S Guide To Continuous Quality Improvement written by Wendy Leebov and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991-11-29 with Health & Fitness categories.
Health care organizations are increasingly embracing continuous quality improvement as essential to the continued delivery of high-quality patient care. Surprisingly, there is little information available for managers who must translate the principles of continuous improvement into practical reality. The Health Care Manager's Guide to Continuous Quality Improvement supplies managers with guidelines to make customer-driven management and continuous improvement an everyday routine.