Customer First
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Putting Customers First
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Author : Andy Bruce
language : en
Publisher: Dorling Kindersley Ltd
Release Date : 2009-07-01
Putting Customers First written by Andy Bruce and has been published by Dorling Kindersley Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-01 with Business & Economics categories.
Focus your organisation on customers and form successful working partnerships with clients.
Customer First
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Author : NAEEM. ARIF
language : en
Publisher:
Release Date : 2019-03-19
Customer First written by NAEEM. ARIF and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-19 with categories.
Customer First is an invaluable guide to how the best loved brands convert and retain customers through amazing customer experiences. It details how you can do that too.
Customer First
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Author : Denis Walker
language : en
Publisher: Gower Publishing Company, Limited
Release Date : 1990
Customer First written by Denis Walker and has been published by Gower Publishing Company, Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Customer First Create More Impact And Income With Your Network Marketing Business Without Being High Pressure Or Salesy
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Author : Tasha Smith
language : en
Publisher:
Release Date : 2020-02-17
Customer First Create More Impact And Income With Your Network Marketing Business Without Being High Pressure Or Salesy written by Tasha Smith and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-17 with Business & Economics categories.
Customer First. Team Second. Ego Third.What if the key to the next level of your business is to return to what motivated you at the beginning of your business? Network marketers are so often concerned with how to duplicate themselves in their business that they lose sight of what's most important: helping customers experience the life-changing properties of your product. Tasha Smith shows you how to increase your team sales by focusing all of your energy on creating impact for customers.Tasha has been coaching and training people in sales for 19 years, and has been able to help thousands of people be successful without being "salesy" or pushy. Instead of asking a question like, "how do I find more committed builders?" Tasha asks, "how can we provide the very best experience possible for customers, and how can we lead a team to do the same?"In Customer First, Tasha shows you how to bust through the blocks you have in your business, communicate with customers authentically AND effectively to help them solve their problems. You will also learn how to make more sales without all of the follow-up and nagging, grow and duplicate your team and show up consistently as the best version of yourself.
Customer F I R S T Managing Customers And Suppliers To Deliver Professional Responsive Service Every Time
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Author : Brent Finnamore
language : en
Publisher: Believe In Yourself Publishing Company
Release Date : 2018-09-09
Customer F I R S T Managing Customers And Suppliers To Deliver Professional Responsive Service Every Time written by Brent Finnamore and has been published by Believe In Yourself Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-09 with Business & Economics categories.
With 25 years' experience working with hundreds of customer service teams around the world, Brent Finnamore brings you the ultimate formula of practical, proven, use-immediately tools and skills to manage customers and colleagues in any situation. It's all here - creating the right impression, mistake-proofing, handling upset customers, getting reliable commitments from colleagues, managing expectations, saying No without saying No, changing peoples' minds, gaining agreement, building trust, overcoming resistance and objections, creating innovative options for customers and getting more things done without working harder or longer. If you are a customer service professional, salesperson or manager, this book will be your daily guide to higher performance.
Customer First Programme
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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2010-12-07
Customer First Programme written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-07 with Education categories.
Under the Customer First Programme, delivery of grants and loans to higher education students in England is being transferred from local authorities to the Student Loans Company (the Company), a non-departmental public body of the Department for Business, Innovation and Skills (the Department). In 2009 the Company began assessing applications from new students; by 2011 it will be responsible for applications from all students in England. Performance in processing applications and communicating with students in this first year was completely unacceptable. Many students waited weeks or months for their financial support. Fewer than half of all applications were fully processed by the start of term, and applications took on average a third longer to process than local authorities had achieved. The Company answered fewer than half the calls it received in 2009; in September 87% of calls went unanswered. Disabled students suffered disproportionately in 2009, as the Company devoted too few staff to processing their applications. The Company also demonstrated a number of IT failings in 2009: most importantly, it did not sufficiently test its crucial document scanning - the failure of which was the catalyst for the failure of the entire system. The Department underestimated the risks in centralising the service, the Programme Board lacked skills and experience, and there was poor communication between the Programme Board, the Company's Board, and the Department. There has been limited improvement in 2010 but uncertainties remain over the Company's ability to deliver and maintain a service that provides value for money.
Satisfying Internal Customers Firs
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Author : Chang Richard Y
language : en
Publisher:
Release Date : 1998
Satisfying Internal Customers Firs written by Chang Richard Y and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with categories.
Customer Culture
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Author : Michael D. Basch
language : en
Publisher: FT Press
Release Date : 2002
Customer Culture written by Michael D. Basch and has been published by FT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Consumer satisfaction categories.
The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
Employees First Customers Second
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Author : Vineet Nayar
language : en
Publisher: Harvard Business Press
Release Date : 2010
Employees First Customers Second written by Vineet Nayar and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Satisfying Internal Customers First
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Author : Richard Y. Chang
language : en
Publisher: Pfeiffer
Release Date : 1999-06-28
Satisfying Internal Customers First written by Richard Y. Chang and has been published by Pfeiffer this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-06-28 with Business & Economics categories.
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.