Customer Focused Transit
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Customer Focused Transit
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Author : John F. Potts
language : en
Publisher: Transportation Research Board
Release Date : 2002
Customer Focused Transit written by John F. Potts and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Customer services categories.
This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.
Customer Focused Transit A Synthesis Of Transit Practice
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Author : National Research Council (U.S.). Transportation Research Board
language : en
Publisher:
Release Date : 2002
Customer Focused Transit A Synthesis Of Transit Practice written by National Research Council (U.S.). Transportation Research Board and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
A Handbook
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Author : Rebecca Elmore-Yalch
language : en
Publisher: Transportation Research Board
Release Date : 1998
A Handbook written by Rebecca Elmore-Yalch and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Transportation categories.
Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
A Handbook For Measuring Customer Satisfaction And Service Quality
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Author : Morpace International
language : en
Publisher: Transportation Research Board
Release Date : 1999
A Handbook For Measuring Customer Satisfaction And Service Quality written by Morpace International and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
Improving Public Transport
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Author : Infrastructure Australia
language : en
Publisher:
Release Date : 2017-04-06
Improving Public Transport written by Infrastructure Australia and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-06 with categories.
Customer Perspectives On Interior Bus Design Issues
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Author : Ben Barkow
language : en
Publisher: Canadian Urban Transit Association = Association canadienne du transport urbain
Release Date : 1991
Customer Perspectives On Interior Bus Design Issues written by Ben Barkow and has been published by Canadian Urban Transit Association = Association canadienne du transport urbain this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Buses categories.
The Quality Journey
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Author : Littleton C. MacDorman
language : en
Publisher: Transportation Research Board
Release Date : 1995
The Quality Journey written by Littleton C. MacDorman and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Local transit categories.
Provides an historical perspective of Total Quality Management (TQM), highlights important events in the private and public sectors, and delineates principles of TQM for the transit industry.
Public Transport And Its Users
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Author : Hans-Liudger Dienel
language : en
Publisher: Routledge
Release Date : 2017-03-02
Public Transport And Its Users written by Hans-Liudger Dienel and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Political Science categories.
Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.
The Role Of Transit In Creating Livable Metropolitan Communities
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Author : Transit Cooperative Research Program
language : en
Publisher: Transportation Research Board
Release Date : 1997
The Role Of Transit In Creating Livable Metropolitan Communities written by Transit Cooperative Research Program and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Transportation categories.
Discusses how transit impacts and improves community life in the United States.
Urban Transit
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Author : Vukan R. Vuchic
language : en
Publisher: John Wiley & Sons
Release Date : 2017-11-13
Urban Transit written by Vukan R. Vuchic and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-13 with Technology & Engineering categories.
The only modern text to cover all aspects of urban transit operations, planning, and economics Global in scope, up-to-date with current practice, and written by an internationally renowned expert, Urban Transit: Operations, Planning, and Economics is a unique volume covering the full range of issues involved in the operation, planning, and financing of transit systems. Presenting both theoretical concepts and practical, real-world methodologies for operations, planning and analyses of transit systems, this book is a comprehensive single-volume text and reference for students as well as professionals. The thorough examination of technical fundamentals and management principles in this book enables readers to address projects across the globe despite nuances in regulations and laws. Dozens of worked problems and end-of-chapter exercises help familiarize the reader with the formulae and analytical techniques presented in the book's three convenient sections: Transit System Operations and Networks Transit Agency Operations, Economics, and Organization Transit System Planning Visually enhanced with nearly 250 illustrations, Urban Transit: Operations, Planning, and Economics is a reliable source of the latest information for transit planners and operators in transit agencies, metropolitan planning organizations, city governments, consulting firms as well as students of transportation engineering and city planning at universities and in professional courses.