Customer Reactions To Out Of Stock In Food Retail
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Customer Reactions To Out Of Stock In Food Retail
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Author : Timo Handermann
language : en
Publisher: BoD – Books on Demand
Release Date : 2023-08-14
Customer Reactions To Out Of Stock In Food Retail written by Timo Handermann and has been published by BoD – Books on Demand this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-14 with Business & Economics categories.
Due to various events, the availability of goods in retail is currently increasingly being restricted with the result that customers cannot find in food retail (FR) the products they wish to purchase because those products are sold out or not availa-ble for delivery. This situation is also termed Out of Stock (OoS). The reasons for the unavailability of products are often problems in connection with orders for goods, as well as the shelf-filling process within a store. According to literature, in those cases where a customer faces an OoS situation, the customer may postpone the purchase, purchase an alternate product, purchase the product in another store or not purchase at all. Depending on the customers reaction, this will result in a sales decline affecting the retailer and /or manufacturer differently. In these cases, customer reactions are influenced by various factors, such as brand loyalty, availa-bility of offered substitute products and many other factors. Within the scope of a survey, it was found that 36% of the customers predominantly reacted with the purchase of an alternate product of another brand to OoS. Also, 29% of the surveyed were willing to visit another store due to OoS.
Customer Reactions To Out Of Stock In Food Retail
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Author : Timo Handermann
language : en
Publisher: BoD – Books on Demand
Release Date : 2023-07-21
Customer Reactions To Out Of Stock In Food Retail written by Timo Handermann and has been published by BoD – Books on Demand this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-21 with Business & Economics categories.
Due to various events, the availability of goods in retail is currently increasingly being restricted with the result that customers cannot find in food retail (FR) the products they wish to purchase because those products are sold out or not availa-ble for delivery. This situation is also termed Out of Stock (OoS). The reasons for the unavailability of products are often problems in connection with orders for goods, as well as the shelf-filling process within a store. According to literature, in those cases where a customer faces an OoS situation, the customer may postpone the purchase, purchase an alternate product, purchase the product in another store or not purchase at all. Depending on the customers reaction, this will result in a sales decline affecting the retailer and /or manufacturer differently. In these cases, customer reactions are influenced by various factors, such as brand loyalty, availa-bility of offered substitute products and many other factors. Within the scope of a survey, it was found that 36% of the customers predominantly reacted with the purchase of an alternate product of another brand to OoS. Also, 29% of the surveyed were willing to visit another store due to OoS.
Food Store Out Of Stock
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Author : Terry D. Mills
language : en
Publisher:
Release Date : 1962
Food Store Out Of Stock written by Terry D. Mills and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1962 with Food categories.
Shelf Confidence
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Author : Thomas W. Gruen
language : en
Publisher: iUniverse
Release Date : 2022-08-22
Shelf Confidence written by Thomas W. Gruen and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-22 with Business & Economics categories.
Out-of-Stock and unavailable! In 2020, the perfect storm hit when the COVID-19 pandemic caused shoppers to buy food, toilet paper, and other items in a panic. The result was a large number of items were suddenly out of stock, leading to more buying and an outright crisis. This book takes readers behind the scenes of consumer products retailing, uncovering and explaining the extent, the causes, and the shopper reactions to out-of-stock items. The authors draw on their decades of experience studying the availability of consumer goods to explore how to improve service levels, slash costs, boost efficiency, and enhance customer satisfaction. Whether you’re a manufacturer, wholesaler, retailer, retailer consultant, researcher, member of the media, or a member of a trade association, you’ll discover useful insights in this well-researched book. Shoppers will also enjoy learning the behind-the-scenes details of how items get to the shelves, and how often they are out-of-stock! Here is what the consumer goods industry is saying about Shelf-Confidence: “Shelf-Confidence will provide you with an invaluable collection of documented research, tested insights and actionable conclusions from twenty years of studying the out-of-stock issue.” Milan Turk, Jr., former Vice President, the Procter & Gamble Company “This practical book provides industry benchmarks and best practices to improve availability online and offline.” Olaf Koch, former CEO Metro Group, Partner at Zintinus. “The thorough and practical research in this book will help retailers take waste out of the supply chain, improve omni-channel product availability, and change their game.” Sir Terry Leahy, former CEO Tesco Stores
Retail Out Of Stocks
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Author : Thomas W. Gruen
language : en
Publisher:
Release Date : 2002
Retail Out Of Stocks written by Thomas W. Gruen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Consumer satisfaction categories.
The Impact Of Automatic Store Replenishment On Retail
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Author : Alfred Angerer
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-12-15
The Impact Of Automatic Store Replenishment On Retail written by Alfred Angerer and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-15 with Business & Economics categories.
Drawing on several interviews and a comprehensive statistical analysis, Alfred Angerer proves the effectiveness of such ASR systems. The following questions are adressed: Which types of ASR system exist? What are the exact benefits of ASR systems? Which variables influence the ASR performance? Which ASR system is best suited for each product? How does a company best implement ASR systems?
Food Choice And The Consumer
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Author : David Marshall
language : en
Publisher: Springer Science & Business Media
Release Date : 1995-12-31
Food Choice And The Consumer written by David Marshall and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-12-31 with Business & Economics categories.
The provision of food for consumers is affected by factors concerned with a variety of disciplines such as technical feasibility, choice and environment. This book explores these factors.
Influences Of Social Media On Consumer Decision Making Processes In The Food And Grocery Industry
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Author : Tarnanidis, Theodore
language : en
Publisher: IGI Global
Release Date : 2023-08-07
Influences Of Social Media On Consumer Decision Making Processes In The Food And Grocery Industry written by Tarnanidis, Theodore and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-07 with Business & Economics categories.
In today's rapidly evolving digital landscape, entrepreneurs in the grocery retail industry face numerous challenges in navigating the complexities of online operations and services. As social media platforms have emerged as powerful communication tools for marketing, promotion, and customer service, a fundamental shift has occurred in the marketing landscape. This transformation has granted businesses unprecedented access to monitor customer behavior and preferences. By leveraging social media communications, sellers work diligently to effectively target their desired audience by strategically positioning and categorizing data. Influences of Social Media on Consumer Decision-Making Processes in the Food and Grocery Industry delves into the transformative power of social media and digital marketing techniques, shedding light on how businesses strategically employ online communication strategies to sway consumers' purchasing decisions. This comprehensive book explores the tireless efforts of grocery and food entrepreneurs to evaluate the far-reaching effects of social media on the consumer decision-making process. It investigates various web-based social media platforms and tools, delves into the impact of social media and mobile apps, and examines the utilization of cutting-edge Information & Communication Technologies (RFID, QR codes, NFC, cloud, SaaS, mobile devices, robots, and more) within the grocery and food sector. By studying the present landscape, this book not only sheds light on the current state of social media communications but also offers valuable insights into the future trajectory of this dynamic industry. Entrepreneurs, marketers, researchers, and policymakers alike will find this book an indispensable resource for understanding the profound impact of social media on the ever-evolving grocery and food landscape.
Retail Category Management
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Author : Alexander Hübner
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-08-30
Retail Category Management written by Alexander Hübner and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-08-30 with Business & Economics categories.
Retail shelf management means cost-efficiently aligning retail operations with consumer demand. As consumers expect high product availability and low prices, and retailers are constantly increasing product variety and striving towards high service levels, the complexity of managing retail business and its operations is growing enormously. Retailers need to match consumer demand with shelf supply by balancing variety (number of products) and service levels (number of items of a product), and by optimizing demand and profit through carefully calibrated prices. As a result the core strategic decisions a retailer must make involve assortment sizes, shelf space assignment and pricing levels. Rigorous quantitative methods have emerged as the most promising solution to this problem. The individual chapters in this book therefore focus on three areas: (1) combining assortment and shelf space planning, (2) providing efficient decision support systems for practically relevant problem sizes, and (3) integrating inventory and price optimization into shelf management.
Brand Versus Store Loyalty
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Author : Torben Hansen
language : en
Publisher:
Release Date : 2008
Brand Versus Store Loyalty written by Torben Hansen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with categories.