Customer Responsive Management
DOWNLOAD
Download Customer Responsive Management PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Customer Responsive Management book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Customer Responsive Management
DOWNLOAD
Author : Frank Davis, Jr.
language : en
Publisher: Wiley
Release Date : 1996-12-09
Customer Responsive Management written by Frank Davis, Jr. and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-12-09 with Business & Economics categories.
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Applying Tqm To Customer Responsive Management
DOWNLOAD
Author :
language : en
Publisher:
Release Date : 2001
Applying Tqm To Customer Responsive Management written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
Managing Consumer Complaints
DOWNLOAD
Author :
language : en
Publisher:
Release Date : 1992
Managing Consumer Complaints written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Consumer complaints categories.
Managing Consumer Complaints
DOWNLOAD
Author : National Association of Consumer Agency Administrators (U.S.)
language : en
Publisher:
Release Date : 1981
Managing Consumer Complaints written by National Association of Consumer Agency Administrators (U.S.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1981 with Consumer complaints categories.
A Customer Responsive Model For Managing The Clothing Industry Supply Chain In China S Pearl River Delta
DOWNLOAD
Author : Ho-Wah Alice Yeung
language : en
Publisher: Open Dissertation Press
Release Date : 2017-01-27
A Customer Responsive Model For Managing The Clothing Industry Supply Chain In China S Pearl River Delta written by Ho-Wah Alice Yeung and has been published by Open Dissertation Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-27 with categories.
This dissertation, "A Customer Responsive Model for Managing the Clothing Industry Supply Chain in China's Pearl River Delta" by Ho-wah, Alice, Yeung, 楊皓華, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Abstract of thesis entitled A Customer Responsive Model for Managing the Clothing Industry Supply Chain in China's Pearl River Delta Submitted by Yeung Ho Wah, Alice for the degree of Doctor of Philosophy at The University of Hong Kong in April 2006. Clothing manufacturing has become a core industry and has made significant contributions to the economies of both Hong Kong and China in the past forty years. Recently, Hong Kong manufacturers, faced with increasing labour shortages and costs plus keen competition from low cost countries, have been forced to re-think their business strategies and to relocate their plants in the Pearl River Delta of Southern China. A number of recent studies have shown that customer responsive management practices are necessary to satisfy customers in the present global market environment. A customer responsive system requires the integration of customer expectations into the supply chain design, thus enhancing the effectiveness and the efficiency of various business units along the entire supply chain. However, the impact of customer responsive management practices on operations performance has not been adequately addressed. The published literature on this topic is very scant, indeed virtually non-existent. A through study using empirical research methods seemed to be urgently called for. Such a study is the main aim and object of this thesis. This empirical study investigated the practices used in PRD clothing manufacturers in order to make their supply chains more customer responsive. Mail surveys were employed to collect the source data on which this research is grounded and on which the proposed customer responsive supply chain management (CRSCM) framework was tested. The proposed framework forms the theoretical foundation of this research, from which a questionnaire was constructed, tested, and used for the collection of relevant field data. The data collected was analysed using several statistical techniques. The findings were further verified using structural equation modelling (SEM), which summarizes the relationships amongst the various elements of the CRSCM framework using a model involving lines and the path effects. This research has showed that TQM values and the collection of quality related customer information will help managers to better understand their customer needs and expectations. This finding was also supported by the SEM analysis, which revealed that clothing manufacturers can improve their performance when they deepen their understanding of the needs and concerns of the brand owners and retailers. In respect of the industrial customers, this research was able to show that manufacturers can enrich their knowledge of customers' expectations through better utilization of information from the domestic market. Finally, and at a more general level, this research discovered that the direct path effect between management philosophies and the internal operational performance of clothing manufactures in the PRD is very weak, suggesting that management philosophies tend to affect internal operational performance indirectly only. It is thus recommended that management philosophies should be readjusted to effectively help manufacturers deepen their knowledge of customer perceived values, and by increasing their knowledge of customer perceive
Customer Relationship Management
DOWNLOAD
Author : Rajendra Kumar Sugandhi
language : en
Publisher: New Age International
Release Date : 2003
Customer Relationship Management written by Rajendra Kumar Sugandhi and has been published by New Age International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Customer relations categories.
Customer Relationship Management (Crm) Has Become A Vital Tool In Retaining Customers And Consolidating An Organisation S Market Share. This Book Presents A Clear And Succinct Exposition Of The Concepts And Strategies Involved In Crm. The Exposition Is Suitably Illustrated With A Variety Of Case Studies From Both Consumer And Core Sectors. The Book Focuses On The Key Components Of Crm -Consumer Behaviour -Customer Satisfaction And Loyalty -Responsive Response -Service And Complaints Management And Discusses Them In Considerable Detail. Measurement Techniques And Various Methods Of Analysing Customer Responses Are Also Suitably Discussed. The Training And Re-Orientation Of Human Resources For Effective Crm Are Highlighted. With Its Incisive Exposition And Vivid Cases, This Book Would Be Extremely Useful For Business And Marketing Management Executives And Students.
Customer Responsive Supply Chains
DOWNLOAD
Author : Alan Harrison
language : en
Publisher:
Release Date : 2003
Customer Responsive Supply Chains written by Alan Harrison and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Management categories.
Customer F I R S T Managing Customers And Suppliers To Deliver Professional Responsive Service Every Time
DOWNLOAD
Author : Brent Finnamore
language : en
Publisher: Believe In Yourself Publishing Company
Release Date : 2018-09-09
Customer F I R S T Managing Customers And Suppliers To Deliver Professional Responsive Service Every Time written by Brent Finnamore and has been published by Believe In Yourself Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-09 with Business & Economics categories.
With 25 years' experience working with hundreds of customer service teams around the world, Brent Finnamore brings you the ultimate formula of practical, proven, use-immediately tools and skills to manage customers and colleagues in any situation. It's all here - creating the right impression, mistake-proofing, handling upset customers, getting reliable commitments from colleagues, managing expectations, saying No without saying No, changing peoples' minds, gaining agreement, building trust, overcoming resistance and objections, creating innovative options for customers and getting more things done without working harder or longer. If you are a customer service professional, salesperson or manager, this book will be your daily guide to higher performance.
Customer Relationship Management A Step
DOWNLOAD
Author : H. Peeru Mohamed
language : en
Publisher: Vikas Publishing House
Release Date : 2003-01-01
Customer Relationship Management A Step written by H. Peeru Mohamed and has been published by Vikas Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-01 with Customer relations categories.
This book succinctly explains the cardinal principles of effective customer relationship management (CRM) acquiring, retaining and expanding customer base. The concepts, process, techniques, significance and architectural aspects of CRM are dealt in comprehensive manner. The book would serve as a useful source of reference for designing, developing and implementing CRM in any organization.
Customer Service Management In Africa
DOWNLOAD
Author : Robert Hinson
language : en
Publisher: CRC Press
Release Date : 2020-05-07
Customer Service Management In Africa written by Robert Hinson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-07 with Business & Economics categories.
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.