Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
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Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
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Author : Jeffrey H. Gitomer
language : en
Publisher: Bard Press (TX)
Release Date : 1998
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless written by Jeffrey H. Gitomer and has been published by Bard Press (TX) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Customer Loyalty
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Author : Jill Griffin
language : en
Publisher: Jossey-Bass
Release Date : 1997-06-26
Customer Loyalty written by Jill Griffin and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-06-26 with Business & Economics categories.
Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This pragmatic guide outlines a savvy, seven-step process for turning prospects into customers and customers into loyal advocates.
The Loyal Customer
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Author : Shep Hyken
language : en
Publisher: Shepard Presentations, LLC
Release Date : 1999
The Loyal Customer written by Shep Hyken and has been published by Shepard Presentations, LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Customer relations categories.
Improving Customer Satisfaction Loyalty And Profit An Integrated Measurement And Management System
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Author : Michael Johnson & Andres Gustafsson
language : en
Publisher: John Wiley & Sons
Release Date : 2006-09
Improving Customer Satisfaction Loyalty And Profit An Integrated Measurement And Management System written by Michael Johnson & Andres Gustafsson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09 with categories.
Social Boom
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Author : Jeffrey Gitomer
language : en
Publisher: FT Press
Release Date : 2011
Social Boom written by Jeffrey Gitomer and has been published by FT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
"What's your company's social media policy? Probably shortsighted. Business social media, or, social networking, has become more than a global phenomenon. When combined with your online presence and online outreach, it's a global business phenomenon and a revenue generating phenomenon..."--Dust jacket flap.
Go Live
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Author : Jeffrey Gitomer
language : en
Publisher: John Wiley & Sons
Release Date : 2020-10-22
Go Live written by Jeffrey Gitomer and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-22 with Business & Economics categories.
Learn how to go online with a winning sales and marketing strategy in this insightful resource Go Live! Turn Virtual Connections into Paying Customers helps readers understand and take advantage of several online tools to boost their sales and increase their revenue. Accomplished salesperson, consultant, and online personality Jeffrey Gitomer describes how tools like Facebook Live and podcasting can drive sales and help you connect with your customers. You'll discover: How to use tools like YouTube, LinkedIn Live, podcasting, and Facebook Live to connect with and develop your leads How to properly utilize social media like Instagram and Twitter to spread your message and sell to clients How to promote and repurpose content to create as big an impact on your audience as possible Written specifically for a post-pandemic sales audience, Go Live! Turn Virtual Connections into Paying Customers delivers results for anyone expected to deliver sales results in a virtual environment. It also belongs on the bookshelves of those who hope to take their successful offline sales strategies to the online world.
People Love You
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Author : Jeb Blount
language : en
Publisher: John Wiley & Sons
Release Date : 2013-02-04
People Love You written by Jeb Blount and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-04 with Business & Economics categories.
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Jeffrey Gitomer S Little Teal Book Of Trust
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Author : Jeffrey Gitomer
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 2008
Jeffrey Gitomer S Little Teal Book Of Trust written by Jeffrey Gitomer and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Confidence categories.
This guide details how to gain and keep trust in sales, business, and life. Gitomer, an executive salesman, author, and seminar speaker, discusses definitions and elements of trust; the characteristics of trustworthy people; how to trust; how to gain trust in business and sales situations; and losing trust and its ramifications. He also explains how to become a trusted advisor.
Why Satisfied Customers Defect
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Author : Jones Staff
language : en
Publisher:
Release Date : 1995-01-01
Why Satisfied Customers Defect written by Jones Staff and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-01-01 with categories.
Why Don T You Want What I Want
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Author : Rick Maurer
language : en
Publisher: Bard Press
Release Date : 2014-10-02
Why Don T You Want What I Want written by Rick Maurer and has been published by Bard Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-02 with Business & Economics categories.
Rick Maurer introduces you to a high integrity process that engages you and the other person in creating outcomes you both fully support. He shows you how to turn resistance into support and use 6 principles of engagement to help you persuade while you build the relationship and get your ideas put into action.