Customer Satisfaction Through Total Quality
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Customer Satisfaction Through Total Quality
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Author : John H. Wellemin
language : en
Publisher:
Release Date : 1990
Customer Satisfaction Through Total Quality written by John H. Wellemin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Quality control categories.
Intended primarily for managers at all levels, this excellent book gives the reader an overview of various techniques available to assist management in improving their companies' or functions' ability to satisfy customers. It is not a study of theory but instead takes a practical approach to satisfying customers through total quality. given for the current drive towards Total Quality. Following a discussion and explanation of the concept, the author turns to establishing customer needs - and fulfilling them profitably. Essential guidance is given on Setting Standards, The Human Aspect of Total Quality, Planning and Implementing Total Quality, Management Tools to Increase Customer Satisfaction, Spreading Total Quality to Suppliers, and Marketing Total Quality to Customers. an organisation of the reasons for developing this type of programme and where they, as individuals or departments, fit into the overall framework of the activity. Only with this understanding will whole-hearted implementation take place.
Total Quality Service
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Author : D.H. Stamatis
language : en
Publisher: Routledge
Release Date : 2018-12-12
Total Quality Service written by D.H. Stamatis and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-12 with Business & Economics categories.
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Total Quality In Construction Projects
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Author : R. Baden Hellard
language : en
Publisher: Thomas Telford
Release Date : 1993
Total Quality In Construction Projects written by R. Baden Hellard and has been published by Thomas Telford this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects.This book shows that the philosophy and principles of quality management apply just as much to the construction industry as adapted to take account of the very different procedures involved.
Total Quality Management Tqm
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Author : Sunil Luthra
language : en
Publisher: CRC Press
Release Date : 2020-10-04
Total Quality Management Tqm written by Sunil Luthra and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-04 with Technology & Engineering categories.
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
Beyond Total Quality Management
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Author : Gregory M. Bounds
language : en
Publisher: McGraw-Hill/Irwin
Release Date : 1994
Beyond Total Quality Management written by Gregory M. Bounds and has been published by McGraw-Hill/Irwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
Total Quality In Marketing
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Author : William C. Johnson
language : en
Publisher: CRC Press
Release Date : 1995-08-01
Total Quality In Marketing written by William C. Johnson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-08-01 with Business & Economics categories.
Total Quality in Marketing integrates the two areas of marketing and quality management and demonstrates how they are mutually compatible and complementary. Its primary focus is to assist managers in applying total quality principles to the overall marketing management process-preparing for a more highly competitive marketplace. Practical guidelines and processes are offered on how quality initiatives impact planning, organization, implementation, and quality control. This unique and valuable book presents a systems approach to quality-how to operationalize in the context of both the management and marketing cycles. It demonstrates how to establish effective team-based practices as well as describes the pitfalls of quality programs that are introduced as stand-alone programs without any linkage to overall strategy. This useful new book serves as a teaching tool and comprehensive reference source for integrating total quality. Case studies, exercises and chapter profiles also provide excellent support materials.
Achieving Customer Satisfaction Through Total Quality Management Tqm
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Author : Dr. Urvashi Makkar
language : en
Publisher:
Release Date : 2015
Achieving Customer Satisfaction Through Total Quality Management Tqm written by Dr. Urvashi Makkar and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.
In today's competitive scenario, achieving total quality is the key to success. Most of the organisations are emphasizing on Total Quality Management (TQM) in order to provide better quality products and services to customers delivering value for money. After LPG (Liberalization, Privatization and Globalization) one of the major challenges faced by the organizations is competition from MNC's. Challenges Faced by Organisations: Indian organizations are facing a challenge form the inflow of MNCs since the government of India has implemented the process of Liberalization, Privatization and Globalization. In the light of this, they are in dire need of new ideas, approaches & techniques for attaining a competitive edge. TQM is creating a revolution in manufacturing and service organisations throughout the world. Various companies like Motorola, Toyota, Hero Honda, Xerox Corp., Maruti Udyog Ltd., Ashok Leylend, TCS; Telco etc. have initiated radical changes through the implementation of TQM tools & techniques. Challenges under WTO Regime: World Trade Organisation (WTO) is the only international Organisation, which deals with the Global rule of Trade between the nations, and it ensures that the trade flows smoothly, predictably and as fully as possible. Opening up of economies is mainly backed by WTO. Under the WTO regime, tariffs among the member nations will get abolished in near future. India being one of the founder members will certainly face challenges since the products of MNC's and Indian Organisations will be at par and since MNC's provide better quality & variety there are most likely chances for customers to switch over to MNC's products & services. General Agreement on Trade in Services (GATS): By the year 2005, MNC's will be freely entering into service sector also. It will include establishment of foreign universities, colleges etc. in Indian boundaries. This will certainly pose a big challenge. To ensure the survival, Indian Universities & organisations need to be competitive. Measures have already been initiated.
Total Quality Management
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Author : Joel E. Ross
language : en
Publisher: CRC Press
Release Date : 1995
Total Quality Management written by Joel E. Ross and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
The bestselling text that swept the country and demonstrated how to develop and apply TQM principles is now fully revised and expanded. It's all here--TQM, benchmarking, productivity, quality and reengineering, the cost of quality, and ISO 9000.
Total Quality Management
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Author : Arthur R. Tenner
language : en
Publisher:
Release Date : 1994
Total Quality Management written by Arthur R. Tenner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Total quality management categories.
Total Quality Management
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Author : B. JANAKIRAMAN
language : en
Publisher: PHI Learning Pvt. Ltd.
Release Date : 2006-01-01
Total Quality Management written by B. JANAKIRAMAN and has been published by PHI Learning Pvt. Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-01-01 with Business & Economics categories.
Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering. The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today’s world of fierce business competition. Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. Features the Japanese management philosophy, quality awards and standards. Presents the differences between total quality management and business process re-engineering and approaches to integrate them. Describes the various aspects of benchmarking, capability maturity model and customer relationship management.