Customer Service Commitment Profile
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Customer Service Commitment Profile Facilitator Guide
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Author : Jon Warner
language : en
Publisher: Human Resource Development
Release Date : 2002-01-01
Customer Service Commitment Profile Facilitator Guide written by Jon Warner and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-01 with Business & Economics categories.
Customer Service Commitment Profile
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Author : Jon Warner
language : en
Publisher: HRD Press
Release Date : 2002-01-01
Customer Service Commitment Profile written by Jon Warner and has been published by HRD Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-01 with Business & Economics categories.
Customer Service Commitment Profile
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Author : Jonathan Warner
language : en
Publisher:
Release Date : 1999
Customer Service Commitment Profile written by Jonathan Warner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Consumer satisfaction categories.
50 Activities For Achieving Excellent Customer Service
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Author : Darryl S. Doane
language : en
Publisher: Human Resource Development
Release Date : 2003
50 Activities For Achieving Excellent Customer Service written by Darryl S. Doane and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Customer services categories.
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Business
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Author : 布卢姆斯伯里出版公司
language : en
Publisher: 中信出版社
Release Date : 2003
Business written by 布卢姆斯伯里出版公司 and has been published by 中信出版社 this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business categories.
责任者取自版权页。
Communication For Business And The Professions Strategie S And Skills
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Author : Judith Dwyer
language : en
Publisher: Pearson Higher Education AU
Release Date : 2012-10-15
Communication For Business And The Professions Strategie S And Skills written by Judith Dwyer and has been published by Pearson Higher Education AU this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-15 with Business & Economics categories.
The comprehensive how-to guide to preparing students for the demands they’ll face on the job. Dwyer thoroughly addresses the new-media skills that employees are expected to have in today’s business environment. Now titled Communication for Business and the Professions: Strategies and Skills, the fifth edition presents these technologies in the context of proven communication strategies and essential business English skills. With new and updated content on social media and technology, Dwyer provides comprehensive coverage of communication strategies and skills by linking theory and research with practical skills and examples. Dwyer believes in expanding our knowledge of what we can do to interact effectively and provides us with working models to practise and refine how well we do it. This edition continues to provide a solid background in communication, stimulate critical thinking, and promote active learning through a variety of features and activities.
Customer Service Action Plan Instructor Guide
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Author : Sharon Wulf
language : en
Publisher: Human Resource Development
Release Date : 1997
Customer Service Action Plan Instructor Guide written by Sharon Wulf and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with categories.
Business
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Author : Bloomsbury Publishing
language : en
Publisher: A&C Black
Release Date : 2011-06-06
Business written by Bloomsbury Publishing and has been published by A&C Black this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-06 with Business & Economics categories.
An international bestseller, BUSINESS: The Ultimate Resource is a one-stop reference and interactive tool covering all aspects of today's world of work. Unique, authoritative, and wide-ranging, it offers practical and strategic advice for anyone doing business today. Written with a team of world-class writers and editors, it is an essential desk reference for managers, MBA and business students and for small business owners worldwide. Fully updated and revised for this new edition, BUSINESS features: Best Practice: over 170 essays from a stellar cast of business thought leaders including C. K. Prahalad, Gary Hamel and John Kotter Actionlists: practical solutions to everyday business challenges Management Library: time-saving digests of more than 100 of the world's best business books Dictionary: jargon-free definitions of more than 7,000 terms Giants : revised biographies of many of the world's most influential gurus and pioneers
Normalize Great Service The 5 Week Plan
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Author : Cristina Dragan
language : en
Publisher: Cristina DRĂGAN
Release Date : 2024-05-14
Normalize Great Service The 5 Week Plan written by Cristina Dragan and has been published by Cristina DRĂGAN this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-14 with Business & Economics categories.
“Normalize Great Service. The 5 Week Plan” is a detailed, practical guide, inspired by 5* hospitality best practices, for entrepreneurs and small-business owners to better serve their employees and customers. It leads with the vision that great quality service should be normalized, making it possible to have attentive and professional interactions across all customer-facing businesses, regardless of their scale and level of luxury or simplicity. Along with a structured and practical approach to change, allocating the necessary importance to the follow-up steps as well (reinforcement and celebration), the guide includes: Self-audits to assess the current state of your employee engagement or customer satisfaction; A Facilitator Guide to help you streamline the training; A Participant Workbook to serve as the foundation for your team members' training; An abundance of examples to inspire you, based on a practical study case; Useful exercises and templates to support your team’s efforts. So, Take What You Need and Join the Movement to Normalize Great Service! If you are a small business owner in the customer-facing service industry, a servicepreneur, then you are the leader, everything will reflect your actions and decisions. So, TAKE WHAT YOU and your team NEED to exceed those expectations! Appreciate and celebrate more, listen to the emotional and physical voice of your employees to better care for them, and listen to the needs and wishes of your customers to guide your service. If you are a freelancer or a solopreneur, you are a one-(wo)man-show being at the same time the business, the employee, the brand, and the values. TAKE WHAT YOU NEED to shape your skills and create experiences rather than provide services. Answer that call, write that email, connect in that meeting, and deliver that project at its best level! Select the gestures, words, tools, and mentalities that add value to your work. If you are a service professional, I admire your dedication to self-development. TAKE WHAT YOU NEED to upgrade your many talents, become even more valuable on the market, and declare yourself an experienced curator because that’s what you are! If you are a customer (and all of us are customers, daily!) respect yourself by not accepting service below expectations, and appreciate the service employees' continuous effort to create experiences. TAKE WHAT YOU NEED, know what you deserve, and don’t settle for less!
Handbook Of Employee Commitment
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Author : John P. Meyer
language : en
Publisher: Edward Elgar Publishing
Release Date : 2016-09-28
Handbook Of Employee Commitment written by John P. Meyer and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-28 with Business & Economics categories.
A high level of employee commitment holds particular value for organizations owing to its impact on organizational effectiveness and employee well-being. This Handbook provides an up-to-date review of theory and research pertaining to employee commitment in the workplace, outlining its value for both employers and employees and identifying key factors in its development, maintenance or decline. Including chapters from leading theorists and researchers from around the world, this Handbook presents cumulated and cutting-edge research exploring what commitment is, the different forms it can take, and how it is distinct from related concepts such as employee engagement, work motivation, embeddedness, the psychological contract, and organizational identification.