Customer Service Complete Certification Kit Study Book And Elearning Program

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Customer Service Complete Certification Kit Study Book And Elearning Program

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Author : Sharon Levy
language : en
Publisher: Emereo Publishing
Release Date : 2016-05-13

Customer Service Complete Certification Kit Study Book And Elearning Program written by Sharon Levy and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-13 with Education categories.

This self-study Exam preparation guide and its accompanying online course for the Customer Service Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer Service subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer Service concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Customer Service Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Customer Service Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Customer Service Exam.

Customer Service Representative Complete Certification Kit Study Book And Elearning Program

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Author : Shane McFadden
language : en
Publisher: Emereo Publishing
Release Date : 2016-05-20

Customer Service Representative Complete Certification Kit Study Book And Elearning Program written by Shane McFadden and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-20 with Education categories.

This self-study Exam preparation guide and its accompanying online course for the Customer service representative Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer service representative subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer service representative concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Customer service representative Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Customer service representative Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Customer service representative Exam.

Customer Support Complete Certification Kit Study Book And Elearning Program

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Author : Jean Browning
language : en
Publisher: Emereo Publishing
Release Date : 2016-05-20

Customer Support Complete Certification Kit Study Book And Elearning Program written by Jean Browning and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-20 with Education categories.

This self-study Exam preparation guide and its accompanying online course for the Customer support Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer support subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer support concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Customer support Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Customer support Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Customer support Exam.

Customer Experience Management Complete Certification Kit Study Book And Elearning Program

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Author : Jennifer Curry
language : en
Publisher: Emereo Publishing
Release Date : 2016-05-20

Customer Experience Management Complete Certification Kit Study Book And Elearning Program written by Jennifer Curry and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-20 with Education categories.

This self-study Exam preparation guide and its accompanying online course for the Customer experience management Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer experience management subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer experience management concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Customer experience management Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Customer experience management Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Customer experience management Exam.

Help Desk Analyst Complete Certification Kit

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Author : Ivanka Menken
language : en
Publisher: Emereo Publishing
Release Date : 2010

Help Desk Analyst Complete Certification Kit written by Ivanka Menken and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.

Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk analyst answers, ideas and solutions. Learn how to: - Gain employment as a Help Desk Analyst - Handle difficult customer calls - Manage common IT support calls - Gather ideas and feedback from customers - Build loyalty and trust through the power of community At it's most essential, a help desk gives customers a place to address their questions, problems, issues with a company's product or service. Without a help desk, companies lose a valuable opportunity to absorb a customer's negative experiences and turn them around. While usually there when something goes wrong, help desks are essential to overall positive customer experiences and client services. This book and certification is for any professional or company that's looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification. The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn't have to be complicated and cumbersome. Upon achieving your certification you'll be able to answer the following questions with confidence: - What are the most important things to consider when providing Help Desk support? - What are the industry-standard practices used to manage IT service delivery? - What skills are required to gain employment as a Help Desk analyst? - What are the recognized "best practices" for managing user requests and incidents? - What role can self-help play in supporting Help Desk services? - How do you calculate incident priority? - How effective is our existing reporting system? - What is required to automate the installation and configuration of the operating system? - What is missing in your Help Desk solution to help your business efficiently? - What does Customer Service mean to you? And many, many more.

Customer Relationship Management Complete Certification Kit Study Book And Elearning Program

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Author : Nora Graham
language : en
Publisher: Emereo Publishing
Release Date : 2016-05-13

Customer Relationship Management Complete Certification Kit Study Book And Elearning Program written by Nora Graham and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-13 with Education categories.

This self-study Exam preparation guide and its accompanying online course for the Customer Relationship Management Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer Relationship Management subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer Relationship Management concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Customer Relationship Management Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Customer Relationship Management Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Customer Relationship Management Exam.

Service Level Management Complete Certification Kit Comprehensive Study Book And Elearning Program

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Author : Ivanka Menken
language : en
Publisher: Emereo Publishing
Release Date : 2011

Service Level Management Complete Certification Kit Comprehensive Study Book And Elearning Program written by Ivanka Menken and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Computers categories.

The Service Level Manager is responsible for maintaining the service level agreement structure, including SLAs, OLAs and underpinning contracts. The SLM designs, maintains and reviews a structure for the process that covers the interactions of the people involved and the expected content of Service Level Management related documents. The SLM ensures that the repository of Service Level Agreements and supporting documentation is kept up to date and coordinates Service Level review meetings between Service Owners and support teams to review current targets and review Service performance. Throughout this Certified program, you will gain in-depth knowledge of the critical elements of the Service Level Management process, beginning with an introduction to the process, terminology and general concepts. Before delving further into the role of the Service Level Manager, you will get fine-tuned in best practices for creating contracts, working with the service catalog, and, finally, the skills required to create and maintain effective relationships with customers and colleagues. Learn How To: 1. Implement process design improvements identified 2. Collaborate with business and IT Groups to define, document and agree on service levels 3. Ensure that specific and measurable targets are developed for Services 4. Review underpinning contracts for impacts on Service Level Agreements 5. Make sure reports are produced for each service and that breaches of targets are highlighted, investigated and actions are taken to prevent their recurrence 6. Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided 7. Participate in reviews of service scope, associated, SLO/ SLAs, OLAs and other agreements on a predefined basis 8. Ensure that changes are accessed for their impact on service levels 9. Create and manage input for a Service Level Plan 10. Contribute to projects on details for Service Level Requirements 11. Report service metrics and service improvement initiatives to senior management 12. Build a robust reporting framework that will enable enhanced relationship management, operational efficiency and better monitoring of internal and external resources Boost your career with this book, pass the included certified elearning course, and achieve your Service Level Manager certification. About studying with The Art of Service: Earn your certification on your terms. Whether you choose to learn online or classroom based, you can count on a challenging curriculum and a supportive learning environment. Quality is what you expect. You'll get it-and a whole lot more. Your Education is Top of Mind: As a working student, we know that you're juggling the demands of family and work. So, you'll study online at your own pace. From the day you enroll, you'll see that it's all about you. From your initial direct needs to passing your certification - we help you every step of the way. In addition, you'll enjoy innovative technology. By accessing the online learning system, your book and tests, you'll be learning from techniques that The Art of Service pioneered. An Innovative Approach: Be part of an institution that has grown from an upstart in 1999 to becoming today's leading eLearning provider for IT Professionals. Students study from more than 200 countries. Because you'll be learning from trainers who have real-world experience, you'll be able to apply what you learn in class one day to your job, the next. With learning streams at all levels, you'll have choices and room to grow.

Help Desk Technician Complete Certification Kit Book

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Author : Ivanka Menken
language : en
Publisher: Eloquent Books
Release Date : 2011

Help Desk Technician Complete Certification Kit Book written by Ivanka Menken and has been published by Eloquent Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.

Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk Technician answers, ideas and solutions. A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities. Already have some technical knowledge that is or will be utilized in a Help Desk role? Then get this book and its accompanying online course and get certified. The focus of the book is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed. This comprehensive book gives you access to, and is designed to complement the access-included in-depth Help Desk Technician eLearning program provided by The Art of Service. The interactive eLearn course uses a combination of narrated presentations with text supplements and multiple choice assessments which will ultimately prepare you for the Help Desk Technician certification exam. About studying with The Art of Service: Earn your certification on your terms. Whether you choose to learn online or classroom based, you can count on a challenging curriculum and a supportive learning environment. Quality is what you expect. You'll get it-and a whole lot more. Your Education is Top of Mind: As a working student, we know that you're juggling the demands of family and work. So, you'll study online at your own pace. From the day you enroll, you'll see that it's all about you. From your initial direct needs to passing your certification - we help you every step of the way. In addition, you'll enjoy innovative technology. By accessing the online learning system, your book and tests, you'll be learning from techniques that The Art of Service pioneered. An Innovative Approach: Be part of an institution that has grown from an upstart in 1999 to becoming today's leading eLearning provider for IT Professionals. Students study from more than 200 countries. Because you'll be learning from trainers who have real-world experience, you'll be able to apply what you learn in class one day to your job, the next. With learning streams at all levels, you'll have choices and room to grow.

Help Desk Technician Complete Certification Kit

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Author : Tim Malone
language : en
Publisher: Emereo Publishing
Release Date : 2010

Help Desk Technician Complete Certification Kit written by Tim Malone and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with categories.

Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk Technician answers, ideas and solutions. A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities. Already have some technical knowledge that is or will be utilized in a Help Desk role? Then get this book and its accompanying online course and get certified. The focus of the book is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed. This comprehensive book gives you access to, and is designed to complement the access-included in-depth Help Desk Technician eLearning program provided by The Art of Service. The interactive eLearn course uses a combination of narrated presentations with text supplements and multiple choice assessments which will ultimately prepare you for the Help Desk Technician certification exam. Contents: CUSTOMER SERVICE PRINCIPLES: -FOUR COMPONENTS OF CUSTOMER SERVICE -CONFLICT RESOLUTION, What is Conflict? -TYPES OF CONFLICT, Open Conflict vs, Hidden Conflict -DECISION MAKING AND ASSERTIVENESS, Seven Steps to Good Decision Making, Pareto Analysis, Grid Analysis, PMI - Weighing the Pros and Cons of a Decision, Force Field Analysis, Six Thinking Hats, Starbursting, Stepladder Technique - Making Better Group Decisions, Cost/Benefit Analysis - Evaluating the options quantitatively IT SERVICE MANAGEMENT THE SERVICE LIFECYCLE SERVICE DELIVERY PRINCIPLES: -CAPACITY MANAGEMENT: Goals and objectives, Principles of Capacity Management, Capacity Management Activities -CHANGE MANAGEMENT: Goals and Objectives, Designing and Planning, Change Models, Triggers and Interfaces, Change Management Activities, Roles and Responsibilities within Change Management, Challenges affecting Change Management. SERVICE OPERATION PRINCIPLES: -SERVICE OPERATION FUNCTIONS -TECHNICAL MANAGEMENT, Goal and Objectives, Key Performance Indicators (KPIs) for Technical Management -IT OPERATIONS MANAGEMENT, Goal and objectives, Operations Control, Facilities Management, Key Performance Indicators (KPIs) for IT Operations Management -APPLICATION MANAGEMENT, Application Management Lifecycle -SERVICE OPERATION PROCESSES -EVENT MANAGEMENT, Goals and Objectives, Scope, Event Management Activities -PROBLEM MANAGEMENT, Goals and Objectives, Scope, Benefits, Problem Management Activities, Proactive Problem Management, Managing Known Errors from the Service Transition Phase REQUIRED TECHNICAL KNOWLEDGE: -DESKTOP ENVIRONMENTS -STANDARD OPERATING ENVIRONMENTS (SOES) -MANAGING NETWORKS, TCP/IP Networks, Network Addressing, Network Devices, Managing High Availability (critical) Networks -MANAGING SERVER ENVIRONMENTS, Monitoring Events, Managing Software Updates, Remotely Managing Servers, Monitoring Performance, Monitoring and Optimizing a Server Environment, Implementing, Managing, and Maintaining Routing and Remote Access REVIEW QUESTIONS

Cloud Service Complete Certification Kit Study Book And Elearning Program

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Author : Edwin Paul
language : en
Publisher: Emereo Publishing
Release Date : 2016-05-13

Cloud Service Complete Certification Kit Study Book And Elearning Program written by Edwin Paul and has been published by Emereo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-13 with Education categories.

This self-study Exam preparation guide and its accompanying online course for the Cloud Service Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Cloud Service subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Cloud Service concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Cloud Service Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Cloud Service Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Cloud Service Exam.