Customer Service System
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Strategic Customer Service
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Author : John Goodman
language : en
Publisher: AMACOM
Release Date : 2019-02-05
Strategic Customer Service written by John Goodman and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-05 with Business & Economics categories.
Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Strategic Customer Service is a data-packed roadmap that shows you how. This invaluable resource distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to: Gather and analyze customer feedback Empower employees to fix problems Track your impact on revenue Generate sensational word of mouth Tap opportunities to cross-sell and up-sell Strategic Customer Service draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach you how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. Why settle for passive service? Make a business case for ramping up operations—and get the tools for making it pay off. Transform customer service into a strategic function, and reap benefits far exceeding investments.
Customer Service System Second Edition
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Author : Gerardus Blokdyk
language : en
Publisher:
Release Date : 2018
Customer Service System Second Edition written by Gerardus Blokdyk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Electronic books categories.
Customer Service System Second Edition.
Customer Service
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Author : Elaine K. Harris
language : en
Publisher:
Release Date : 2000
Customer Service written by Elaine K. Harris and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer services categories.
This book tackles the important issues facing customer service providers and customer service managers. Individual success is contingent on how effectively fundamental skills are mastered and carried out.
Customer Service And Distribution Strategy
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Author : Martin Christopher
language : en
Publisher: John Wiley & Sons
Release Date : 1979
Customer Service And Distribution Strategy written by Martin Christopher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1979 with Business & Economics categories.
Principles Of Customer Service
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Author : Bert Mullings
language : en
Publisher:
Release Date : 2008-04-28
Principles Of Customer Service written by Bert Mullings and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-28 with categories.
Principles of customer service clearly redefines the key principles necessary for service professionals and organizations to function at optimal levels in their pursuit to deliver quality customer service. The author redefines customer service with clarity and precision giving readers a more modern and applicable understanding of its context. The book takes a systematic approach at how customer service should be executed and the need for service organizations to take relevant steps to address operational deficiencies. The book is user friendly and can be used to redefine customer service cultures, address customer service satisfaction inefficiencies, customer service delivery issues and the need for service organizations to develop customer service awareness as part of the customer service cycle. Principles of customer service also takes a close look at customer service research methodologies and the relevance of utilizing research as a measurement tool that guides the total service delivery and follow-up process. In addition, this book provides a wide selection of customer service models that can be used to address customer service issues and problems; as well as provide clarity of vision to a better understanding of how customer service should be executed and managed in a dynamic environment. The book incorporates case studies and end of chapter questions to expand the reader's understanding and knowledge of the text material. This book can be used as course material to retrain persons working in the hospitality industry, service organizations including insurance companies; and more importantly, government ministries and agencies to improve service delivery and increase productivity. This book is also a key resource and can be used as a general educational course for almost every sphere of academic, technical and vocational training program and or degree.
Customer Service System
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Author : Gerard Blokdyk
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2018-06-06
Customer Service System written by Gerard Blokdyk and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-06 with categories.
How does the Customer Service System manager ensure against scope creep? When a Customer Service System manager recognizes a problem, what options are available? How do we measure improved Customer Service System service perception, and satisfaction? Does Customer Service System analysis isolate the fundamental causes of problems? Is Customer Service System currently on schedule according to the plan? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service System investments work better. This Customer Service System All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service System Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service System improvements can be made. In using the questions you will be better able to: - diagnose Customer Service System projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service System and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service System Scorecard, you will develop a clear picture of which Customer Service System areas need attention. Your purchase includes access details to the Customer Service System self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Customer Service System Second Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-08-04
Customer Service System Second Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-04 with categories.
Can we add value to the current Customer Service System decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)? Are accountability and ownership for Customer Service System clearly defined? How do we go about Securing Customer Service System? What role does communication play in the success or failure of a Customer Service System project? What are the rough order estimates on cost savings/opportunities that Customer Service System brings? This best-selling Customer Service System self-assessment will make you the credible Customer Service System domain master by revealing just what you need to know to be fluent and ready for any Customer Service System challenge. How do I reduce the effort in the Customer Service System work to be done to get problems solved? How can I ensure that plans of action include every Customer Service System task and that every Customer Service System outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service System costs are low? How can I deliver tailored Customer Service System advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service System essentials are covered, from every angle: the Customer Service System self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Service System outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service System practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service System are maximized with professional results. Your purchase includes access details to the Customer Service System self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Customer Service In The Information Environment
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Author : Guy St. Clair
language : en
Publisher: Walter de Gruyter
Release Date : 2012-06-21
Customer Service In The Information Environment written by Guy St. Clair and has been published by Walter de Gruyter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-21 with Language Arts & Disciplines categories.
Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
Customer Care Excellence
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Author : Sarah Cook
language : en
Publisher: Kogan Page Publishers
Release Date : 2010-11-03
Customer Care Excellence written by Sarah Cook and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-03 with Business & Economics categories.
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.
Achieving Customer Experience Excellence Through A Quality Management System
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Author : Alka Jarvis
language : en
Publisher: Quality Press
Release Date : 2016-07-08
Achieving Customer Experience Excellence Through A Quality Management System written by Alka Jarvis and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-08 with Business & Economics categories.
We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.