Cx Compass Masterbyte 1

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Cx Compass Masterbyte 1

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Author : Sheena Joseph
language : en
Publisher: Independently Published
Release Date : 2024-04-13

Cx Compass Masterbyte 1 written by Sheena Joseph and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-13 with Business & Economics categories.

How do you build the foundations of Customer Experience in your organisation? How do craft genuine authentic experiences for customers with the people, process and technology of today ? Sheena Joseph, a seasoned leader in India's corporate world shares stories, strategies, insights and reflections from her experience from working with leading business houses that will help you master the foundations and navigate CX challenges with your heart and mind. Covering the latest practices in People, Process and Technology, and the fundamentals that help build a strong foundation in 50 bytes of wisdom in the first of this series, she creates an executive's guide to understanding and elevating the CX Journey with authentic engagement principles. It also delivers as a Leader's handbook with sharp insights and clear solutions, while debunking myths. With her characteristic blend of corporate humour, it is an engaging chronicle from the frontlines and trenches of experience management across Products, Industries, Business and Customer segments.