Dealing With An Angry Public
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Dealing With An Angry Public
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Author : Lawrence Susskind
language : en
Publisher: Simon and Schuster
Release Date : 1996-04-17
Dealing With An Angry Public written by Lawrence Susskind and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-04-17 with Business & Economics categories.
Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars.Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.
Upset Citizens Customers
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Author : Donald W. Slowik
language : en
Publisher:
Release Date : 2000
Upset Citizens Customers written by Donald W. Slowik and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with CD-ROMs categories.
How To Work With Angry People And Outraged Publics
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Author : Noel L. Griese
language : en
Publisher: Anvil Pub Incorporated
Release Date : 2002-10-01
How To Work With Angry People And Outraged Publics written by Noel L. Griese and has been published by Anvil Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10-01 with Business & Economics categories.
Lots of folks think that public relations equates to getting publicity. Others, especially CEOs, tend to think of public relations as window dressing, image management and "spin." Well, author Noel Griese has a message for them. Much of the public relations job consists of dealing with people who for one reason or another are angry with your organization. He has lots of practical advice for how to deal with these outraged individuals and groups. A past public relations executive in the telecommunication and petroleum industries, he has also been a journalism professor teaching public relations at the Universities of Wisconsin and Georgia. He is the author of the highly acclaimed biography "Arthur W. Page: Publisher, Public Relations Pioneer, Patriot," recently selected by Knowledge Is Power as one of the 38 best books written about public relations. In this useful account of how to work with angry publics, Griese details how to reduce and sometimes even eliminate outrage in grassroots and grasstops groups, how to plan public meetings that reduce outbreaks of anger, how to overcome the tendency of reporters to give more attention to negative than positive news and a simple process for negotiating outrage to a satisfactory conclusion.
Who Are These People And Why Are They Yelling At Me
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Author : David R. Hardy
language : en
Publisher: FriesenPress
Release Date : 2019-11-22
Who Are These People And Why Are They Yelling At Me written by David R. Hardy and has been published by FriesenPress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-22 with Business & Economics categories.
Have you ever had to speak in a public meeting about your company’s or agencies plans, projects or programs? Have you attended a public meeting where people’s emotions were high? Do you want to learn how professional meeting facilitators deliver best outcomes? Professional facilitator, Dave Hardy, shares his unique insights learned from facilitating over 1,500 meetings. What are the techniques facilitators use to avoid an angry public meeting? How do they manage these meetings when they know many people will be angry? What are some of the unique situations that arise and how should you address them? In “Who Are These People and Why Are They Yelling at Me? The art and science of managing large angry public meetings” Hardy provides lessons for engaging the public in a meaningful manner. He gives essential tips for preparing for potential angry meetings and takes you step by step through the dynamics of how to help the group achieve dialogue. Essential facilitation tools and techniques are presented to support ‘extreme facilitator training’. Hardy teaches these facilitation techniques through real examples, academic insight and humour.
Public Management And The Metagovernance Of Hierarchies Networks And Markets
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Author : Louis Meuleman
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-04-03
Public Management And The Metagovernance Of Hierarchies Networks And Markets written by Louis Meuleman and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-03 with Business & Economics categories.
Public managers can, to a certain extent, choose between various mana- ment paradigms which are provided by public and business administration scholars and by politicians as well. How do they find their way in this c- fusing supermarket of competing ideas? This book explores how public managers in Western bureaucracies deal with the mutually undermining ideas of hierarchical, network and market governance. Do they possess a specific logic of action, a rationale, when they combine and switch - tween these governance styles? This chapter sets the scene for the book as a whole and presents the - search topic and the research question. 1.1 Problem setting Since the Second World War, Western public administration systems have changed drastically. The hierarchical style of governing of the 1950s to the 1970s was partly replaced by market mechanisms, from the 1980s - wards. In the 1990s, a third style of governing, based on networks, further enriched the range of possible steering, coordination and organisation - terventions. In the new millennium, public sector organisations seem to apply complex and varying mixtures of all three styles of what we will - fine as governance in a broad sense. This development has brought about two problems.
Intercultural Public Relations
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Author : Lan Ni
language : en
Publisher: Routledge
Release Date : 2018-06-12
Intercultural Public Relations written by Lan Ni and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-12 with Language Arts & Disciplines categories.
Intercultural Public Relations: Theories for Managing Relationships and Conflicts with Strategic Publics develops a coherent framework to unify the theories of public relations and intercultural communication, and, within the framework, examines empirical studies of intercultural interactions. This book follows an intercultural approach, which considers how individuals and entities with dissimilar cultural identities interact and negotiate to solve problems and reach mutually satisfying outcomes. This work provides a theory-driven, empirically supported framework that will inform and guide the research and practices of intercultural public relations. Furthermore, it provides numerous levels of analysis and incorporates the use and challenges of social media. The book examines theories and issues in three integrated processes: Identification of publics Relationship management Conflict resolution These areas represent the most critical functions that public relations contributes to organizational effectiveness: scanning the environment, identifying strategic publics, and building long-term, quality relationships with these publics to reduce costs, gain support, and empower the publics themselves. In doing so, the book adopts simultaneously public-centered and organization-centered perspectives. This unique work will serve as an essential reference for students, practitioners, and scholars in today’s global public relations environment.
A Handbook Of Corporate Communication And Public Relations
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Author : Sandra Oliver
language : en
Publisher: Routledge
Release Date : 2004-08-02
A Handbook Of Corporate Communication And Public Relations written by Sandra Oliver and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-08-02 with Business & Economics categories.
A bold addition to existing literature, this book provides an excellent overview of corporate communication. Taking an interdisciplinary approach, it offers readers the in-depth analysis required to truly understand corporate communication, corporate strategy and corporate affairs as well as the relevant public relations issues. With a refreshing new approach to this topic, the authors challenge reductionist views of corporate communication, providing persuasive evidence for the idea that without an organizational communication strategy, there is no corporate strategy. Written by an impressive list of international authorities, the text is well illustrated with contemporary case studies, drawing out the most pertinent best-practice outcomes of theoretically based applications. Its four sections cover: national communication international communication image, identity and reputation management the future for corporate communication theory and practice. This is an essential one-stop reference for all academics, practitioners and students seeking to understand corporate communication and public relations.
When Someone You Love Is Angry
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Author : W. Doyle Gentry
language : en
Publisher: Penguin
Release Date : 2004-09-07
When Someone You Love Is Angry written by W. Doyle Gentry and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-09-07 with Family & Relationships categories.
Clinical psychologist and anger expert W. Doyle Gentry offers compassionate, practical insight to those with angry loved ones, providing coping strategies that help strengthen emotional intimacy and establish boundaries-and avoid being held hostage to a partner's angry words and behavior. When Someone You Love Is Angry combines the latest research with real-life testimony, resulting in a survival guide for those exposed to toxic anger, outlining a unique seven-step program to minimize the emotional damage of loving, but angry, relationships: - Reaching out for support - Abandoning the eight myths about love and anger - Recognizing and putting a stop to abusive behavior - Avoiding facilitation of the anger syndrome - Refraining from angry responses - Innoculating oneself against stress - Exploring one's options
Raising The Corporate Umbrella
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Author : Philip J. Kitchen
language : en
Publisher: Springer
Release Date : 2001-09-04
Raising The Corporate Umbrella written by Philip J. Kitchen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-09-04 with Business & Economics categories.
Corporate communications are now hugely important in the success of companies and organisations. Using cases and examples from companies such as The Body Shop, Texaco, Johnson & Johnson, BP Oil & British Airways the authors introduce the framework necessary to analyse corporate communications strategies and provide clear practical guidelines for successful implementation. A must for anyone involved in corporate communications, public relations or public affairs, especially those working in multi-national or global organisations.
Defusing The Angry Patron
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Author : Rhea Joyce Rubin
language : en
Publisher:
Release Date : 2000
Defusing The Angry Patron written by Rhea Joyce Rubin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.