Dealing With An Angry Public

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Dealing With An Angry Public

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Author : Lawrence Susskind
language : en
Publisher: Simon and Schuster
Release Date : 1996-04-17

Dealing With An Angry Public written by Lawrence Susskind and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-04-17 with Business & Economics categories.

Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars.Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.

Corporate Public Affairs

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Author : Otto Lerbinger
language : en
Publisher: Routledge
Release Date : 2006-08-15

Corporate Public Affairs written by Otto Lerbinger and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-08-15 with Business & Economics categories.

Corporate Public Affairs explores the increasing interest in public affairs by today's organizations. Lerbinger indicates that more and more frequently corporations are establishing public affairs positions--typically within public relations departments--to respond to issues and concerns arising out of the sociopolitical environment in which the corporation functions. He articulates the functions and responsibilities of the public affairs role, and investigates the approaches to dealing with primary constituencies--interest groups, media, and government. Divided into five parts, this book: *provides an overview of the corporate public affairs function; *explores strategies of the myriad interest groups in the United States, such as labor unions and environmental, consumer, women's, and human rights groups; *recognizes the media's increasing coverage of business events, especially negative ones, that have tremendous power both to undermine corporate credibility and to support public policy positions; * deals with legislative, executive, and judicial branches of government; and *raises the question of how corporate power strategies have affected the political marketplace. This book will appeal to advanced-level students, scholars, and practitioners in public relations and business fields.

Handbook Of Public Relations

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Author : Robert L. Heath
language : en
Publisher: SAGE
Release Date : 2001

Handbook Of Public Relations written by Robert L. Heath and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.

The Handbook of Public Relations is another in the series of communication handbooks which has distinguished SAGE Publications. Like its companion handbooks, it offers a comprehensive and detailed examination of the topic. It gives students, scholars, and practitioners a solid review of the status of the scholarly literature, stressing the role that public relations can play in building relationships between organizations, markets, audiences, and the public. The Handbook is divided into five sections. Section one defines the field, seeking to explain the role public relations play in society. Section two examines the state of the practice by delving into the cutting edge issues of management, ethics, gender, evaluation, public relations education, and media. Section three challenges academics and practitioners to identify the best practices that shape the daily activities of practitioners. Section four looks at the fascinating and daunting challenges the new communication technology pose for scholars and practitioners. Section five takes a global view, examining theories in international public relations as well as the trends in practice that will shape the field in the coming years. No other book in public relations is as comprehensive in its inclusion of authors and its coverage of academic research, theory, and best practices. Global in scope, the book′s contributors comprise an academic "who′s who" of the public relations discipline. The Handbook offers one-stop shopping for the best insights into the definition of the field of public relations, the practice, and best practices. It has substantial insights into the impact of new communication technologies and the global challenges of international public relations. A must-have reference for libraries and practitioners, the book also is ideal for upper level and graduate study of public relations.

Public Relations And Communication Management

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Author : Krishnamurthy Sriramesh
language : en
Publisher: Routledge
Release Date : 2013-06-07

Public Relations And Communication Management written by Krishnamurthy Sriramesh and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-07 with Language Arts & Disciplines categories.

Public Relations and Communication Management serves as a festschrift honoring the work of public relations scholars James E. Gruning and Larissa A. Grunig. Between them, the Grunigs have published 12 books and more than 330 articles, book chapters, and various academic and professional publications, and have supervised 34 doctoral dissertations and 105 master’s theses. This volume recognizes the Grunig‘s contributions to public relations scholarship over the past four decades. To honor the Grunig’s scholarship, this volume continues to expand their body of work with essays from renowned colleagues, former students, and research associates. The chapters discuss current trends in the field as well as emerging issues that drive the field forward. Sample topics include theories and future aspects of the behavioral, strategic management approach to managing public relations, and its linkages and implications to related subfields and key field issues. Contributions stimulate academic discussion and demonstrate the relevance of applied theories for the practice of public relations and communication management with up-to-date concepts, theories, and thoughts.

Public Relations Strategy

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Author : Sandra M Oliver
language : en
Publisher: Kogan Page Publishers
Release Date : 2009-11-03

Public Relations Strategy written by Sandra M Oliver and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-03 with Business & Economics categories.

This challenging book reflects the intense discussion that is taking place on the nature of public relations and how it develops and supports management strategy. It links models and theories of strategic management to the PR function and discusses how globalization and the Internet are changing organizational PR strategy. This new and updated version of Public Relations Strategy explains how PR lies at the heart of sound, ethical corporate communication as a core strategic management function. The new edition explores the following topics: - PR as strategic and issues management - the governance role of PR within organizations - attaining and maintaining reputation - internal communication as PR strategy - online/offline media relations - research matters: exploration and evidence - managing ethics and evaluation in PR programming Including many new international case studies, this fully updated, third edition of Public Relations Strategy is a useful addition to the thinking practitioner's library, and an invaluable learning tool for students undertaking examinations in PR and related disciplines.

Public Participation In Environmental Assessment And Decision Making

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Author : National Research Council
language : en
Publisher: National Academies Press
Release Date : 2008-12-07

Public Participation In Environmental Assessment And Decision Making written by National Research Council and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-07 with Political Science categories.

Federal agencies have taken steps to include the public in a wide range of environmental decisions. Although some form of public participation is often required by law, agencies usually have broad discretion about the extent of that involvement. Approaches vary widely, from holding public information-gathering meetings to forming advisory groups to actively including citizens in making and implementing decisions. Proponents of public participation argue that those who must live with the outcome of an environmental decision should have some influence on it. Critics maintain that public participation slows decision making and can lower its quality by including people unfamiliar with the science involved. This book concludes that, when done correctly, public participation improves the quality of federal agencies' decisions about the environment. Well-managed public involvement also increases the legitimacy of decisions in the eyes of those affected by them, which makes it more likely that the decisions will be implemented effectively. This book recommends that agencies recognize public participation as valuable to their objectives, not just as a formality required by the law. It details principles and approaches agencies can use to successfully involve the public.

Excellent Public Relations And Effective Organizations

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Author : James E. Grunig
language : en
Publisher: Taylor & Francis
Release Date : 2003-01-30

Excellent Public Relations And Effective Organizations written by James E. Grunig and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-30 with Business & Economics categories.

This book is the final product of the "excellence project"--a comprehensive research effort commissioned by the International Association of Business Communicators (IABC) Research Foundation. Going well beyond any of the previously published reports on the Excellence study, this book contains many new statistical analyses of the survey data and more details from the case studies. Discussing theory and data related to several ongoing discussions in the communication profession, this book answers the following questions: *How can we show the value of public relations? *What is the value of relationships? *How do relationships affect reputation? *What does it mean to practice communication strategically? *How can we measure and evaluate the effects of public relations programs? *Should communication programs be integrated? *How does the new female majority in the profession affect communication Excellence? This book, as well as the research it reports, is the product of symmetrical communication and collaboration. As such, it is intended for scholars, applied researchers, students, and informed professionals who understand the value of research in developing a profession, such as public relations. Knowledge of quantitative and qualitative research methods will make it easier to understand the book; however, the results are interpreted in a way that makes the analyses understandable even to those with little or no knowledge of statistics and research methods.

A Handbook Of Corporate Communication And Public Relations

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Author : Sandra Oliver
language : en
Publisher: Routledge
Release Date : 2004-04-22

A Handbook Of Corporate Communication And Public Relations written by Sandra Oliver and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-04-22 with Business & Economics categories.

A bold addition to existing literature, this book provides an excellent overview of corporate communication. Taking a refreshing interdisciplinary approach, it is an essential reference, offering in-depth analysis and contemporary case studies.

Who Are These People And Why Are They Yelling At Me

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Author : David R. Hardy
language : en
Publisher: FriesenPress
Release Date : 2019-11-22

Who Are These People And Why Are They Yelling At Me written by David R. Hardy and has been published by FriesenPress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-22 with Business & Economics categories.

Have you ever had to speak in a public meeting about your company’s or agencies plans, projects or programs? Have you attended a public meeting where people’s emotions were high? Do you want to learn how professional meeting facilitators deliver best outcomes? Professional facilitator, Dave Hardy, shares his unique insights learned from facilitating over 1,500 meetings. What are the techniques facilitators use to avoid an angry public meeting? How do they manage these meetings when they know many people will be angry? What are some of the unique situations that arise and how should you address them? In “Who Are These People and Why Are They Yelling at Me? The art and science of managing large angry public meetings” Hardy provides lessons for engaging the public in a meaningful manner. He gives essential tips for preparing for potential angry meetings and takes you step by step through the dynamics of how to help the group achieve dialogue. Essential facilitation tools and techniques are presented to support ‘extreme facilitator training’. Hardy teaches these facilitation techniques through real examples, academic insight and humour.

Gaslight

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Author : Jonathan Mingle
language : en
Publisher: Island Press
Release Date : 2024-05-16

Gaslight written by Jonathan Mingle and has been published by Island Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-16 with Political Science categories.

Imagine one day you receive a letter in the mail that informs you that a large energy company is planning to build a massive pipeline through your property. That surveyors will be coming out soon. That they have the legal right to do so, whether you like it or not, because this project is in the “public interest”—because the pipeline will be carrying natural gas, the so-called “bridge fuel” that politicians on both sides of the aisle have been peddling for decades as the path to a clean, green energy future. This was the gist of the letter that Dominion Energy sent to thousands of residents living along the path of its proposed Atlantic Coast Pipeline in 2014, setting off an epic, six-year battle that eventually led all the way to the Supreme Court. That struggle’s epicenter was in the mountains of Virginia, where communities stretching from the Blue Ridge foothills to the Shenandoah Valley and the Allegheny highlands became Dominion’s staunchest foes. On one side was an archetypal Goliath: a power company that commands billions of dollars, the votes of politicians, and the decisions of the federal government. On the other, an army of Davids: lawyers and farmers, conservationists and conservatives, scientists and nurses, innkeepers and lobbyists, families who farmed their land since before the Revolutionary War and those who were not allowed to until after the Civil War. At stake was not only the future of the communities that lay in the pipeline’s path but the future of American energy. Would the public be swayed by the industry’s decades-long public relations campaign to frame natural gas – a fossil fuel and itself a potent greenhouse gas – as a “solution” to climate change? Or would we recognize it as a methane bomb, capable of not only imperiling local property and upending people’s lives, but of pushing the planet further down the road towards climate chaos? Vivid and suspenseful, gut-wrenching and insightful, Gaslight is more than the chronicle of a turning point in American history. It is essential reading for anyone who wants to understand the dark, overlooked story of America’s “favorite fossil fuel,” and the immense future stakes of the energy choices we face today.