Decision Making In Service Industries
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Decision Making In Service Industries
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Author : Michael J. Fry
language : en
Publisher: CRC Press
Release Date : 2017-03-29
Decision Making In Service Industries written by Michael J. Fry and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-29 with categories.
In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization�s competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies� problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.
Decision Making In Service Industries
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Author : Javier Faulin
language : en
Publisher: CRC Press
Release Date : 2012-08-08
Decision Making In Service Industries written by Javier Faulin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-08 with Business & Economics categories.
In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization’s competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies’ problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.
Managing Service Productivity
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Author : Ali Emrouznejad
language : en
Publisher: Springer
Release Date : 2014-07-31
Managing Service Productivity written by Ali Emrouznejad and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-31 with Business & Economics categories.
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Research In The Decision Sciences For The Service Economy
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Author : European Decision Sciences Institute
language : en
Publisher: FT Press
Release Date : 2015-08-19
Research In The Decision Sciences For The Service Economy written by European Decision Sciences Institute and has been published by FT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-19 with Business & Economics categories.
The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond. Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions. The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services; and for others interested in the frontiers of decision science.
Financial Decision Making In The Foodservice Industry
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Author : Amit Sharma
language : en
Publisher: CRC Press
Release Date : 2019-12-20
Financial Decision Making In The Foodservice Industry written by Amit Sharma and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-20 with Business & Economics categories.
The study of decision-making in foodservice is still a relatively new area of scholarly interest. The application of cost-benefit analysis and behavioral finance and economics in the foodservice context is rare. This volume, Financial Decision-Making in the Foodservice Industry: Economic Costs and Benefits,fills that gap and focuses on cost-benefit analysis, decision-making, behavioral finance, economic theories, and their application in foodservice and restaurant industry. The volume synthesizes these major themes by developing new theoretical foundations and presenting findings from the investigation of managerial practice. The authors cover an abundance of topical issues, including ethical obligations in foodservice, sustainability issues in the foodservice/restaurant industry, farm-to-school and local food expenditures in school foodservice settings, managerial traits and behavior in the foodservice industry, and more.
Maintenance Decision Making
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Author : Liliane Pintelon
language : en
Publisher: ACCO
Release Date : 2006
Maintenance Decision Making written by Liliane Pintelon and has been published by ACCO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Industrial equipment categories.
Over the last decades maintenance management has evolved from a somewhat neglected function into a full-fledged business function in the industry as well as in the service sector.This book provides a structured approach to maintenance management. It covers maintenance strategy decisions, resource management, assessment system design, etc. Decision support models and tools in these areas are discussed from the theoretical point of view and illustrated by numerous examples and case studies.Due to its concept the book can be interesting for students as well as practitioners.This book is the successor of Maintenance Management (2000), which gave an introduction in the field.
Managing Service Industries
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Author : Peter K. Mills
language : en
Publisher:
Release Date : 1986
Managing Service Industries written by Peter K. Mills and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Business & Economics categories.
Decide Deliver
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Author : Marcia W. Blenko
language : en
Publisher: Harvard Business Press
Release Date : 2010
Decide Deliver written by Marcia W. Blenko and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
-Identify your critical decisions. Focus on those that matter most to your company's performance. --
Advances On Mechanics Design Engineering And Manufacturing Iii
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Author : Lionel Roucoules
language : en
Publisher: Springer
Release Date : 2021-04-22
Advances On Mechanics Design Engineering And Manufacturing Iii written by Lionel Roucoules and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-22 with Technology & Engineering categories.
This open access book gathers contributions presented at the International Joint Conference on Mechanics, Design Engineering and Advanced Manufacturing (JCM 2020), held as a web conference on June 2–4, 2020. It reports on cutting-edge topics in product design and manufacturing, such as industrial methods for integrated product and process design; innovative design; and computer-aided design. Further topics covered include virtual simulation and reverse engineering; additive manufacturing; product manufacturing; engineering methods in medicine and education; representation techniques; and nautical, aeronautics and aerospace design and modeling. The book is organized into four main parts, reflecting the focus and primary themes of the conference. The contributions presented here not only provide researchers, engineers and experts in a range of industrial engineering subfields with extensive information to support their daily work; they are also intended to stimulate new research directions, advanced applications of the methods discussed and future interdisciplinary collaborations.
New Service Development
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Author : James A. Fitzsimmons
language : en
Publisher: SAGE
Release Date : 2000
New Service Development written by James A. Fitzsimmons and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors.