Defining It Success Through The Service Catalog
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Defining It Success Through The Service Catalog
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Author : Bill Fine
language : en
Publisher: Van Haren
Release Date : 2007-02-12
Defining It Success Through The Service Catalog written by Bill Fine and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-12 with Architecture categories.
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Defining It Success Through The Service Catalog
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Author : Troy DuMoulin
language : en
Publisher:
Release Date : 2007
Defining It Success Through The Service Catalog written by Troy DuMoulin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Benchmarking (Management) categories.
The Practical Guide To World Class It Service Management
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Author : Kevin J. Smith
language : en
Publisher: Outskirts Press
Release Date : 2017-03-21
The Practical Guide To World Class It Service Management written by Kevin J. Smith and has been published by Outskirts Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-21 with Business & Economics categories.
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
It Service Management Global Best Practices Volume 1
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Author :
language : en
Publisher: Van Haren
Release Date : 2008-04-22
It Service Management Global Best Practices Volume 1 written by and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-22 with Education categories.
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Executive S Guide To It Governance
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Author : Robert R. Moeller
language : en
Publisher: John Wiley & Sons
Release Date : 2013-02-11
Executive S Guide To It Governance written by Robert R. Moeller and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-11 with Business & Economics categories.
Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.
A Study Guide To Service Catalogue From The Principles Of Itil V3
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Author : Hank Marquis
language : en
Publisher: The Stationery Office
Release Date : 2010
A Study Guide To Service Catalogue From The Principles Of Itil V3 written by Hank Marquis and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Computer networks categories.
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
The Enterprise Big Data Framework
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Author : Jan-Willem Middelburg
language : en
Publisher: Kogan Page Publishers
Release Date : 2023-11-03
The Enterprise Big Data Framework written by Jan-Willem Middelburg and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-11-03 with Business & Economics categories.
Businesses who can make sense of the huge influx and complexity of data will be the big winners in the information economy. This comprehensive guide covers all the aspects of transforming enterprise data into value, from the initial set-up of a big data strategy, towards algorithms, architecture and data governance processes. Using a vendor-independent approach, The Enterprise Big Data Framework offers practical advice on how to develop data-driven decision making, detailed data analysis and data engineering techniques. With a focus on practical implementation, The Enterprise Big Data Framework introduces six critical capabilities that every organization can use to become data driven. With sections on strategy formulation, data governance, sustainability, architecture and algorithms, this guide provides a comprehensive overview of best practices organizations can leverage to win in the data economy. Throughout the different sections, the book also introduces a capability model that every organization can use to measure progress. Endorsed by leading accreditation and examination institute AMPG International, this book is required reading for the Enterprise Big Data Certifications, which aim to develop excellence in big data practices across the globe. Online resources include sample data for practice purposes.
Service Management Online
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Author : Phyllis Drucker
language : en
Publisher:
Release Date : 2016
Service Management Online written by Phyllis Drucker and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. The author defines the service request catalogue and goes onto to show how to optimally design and create a successful customer experience.
Defining It Success Through The Service Catalog
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Author : Rodrigo Flores
language : en
Publisher:
Release Date : 2008
Defining It Success Through The Service Catalog written by Rodrigo Flores and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Information technology categories.
Human Interface And The Management Of Information Information Knowledge And Interaction Design
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Author : Sakae Yamamoto
language : en
Publisher: Springer
Release Date : 2017-07-03
Human Interface And The Management Of Information Information Knowledge And Interaction Design written by Sakae Yamamoto and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-03 with Computers categories.
The two-volume set LNCS 10273 and 10274 constitutes the refereed proceedings of the thematic track on Human Interface and the Management of Information, held as part of the 19th HCI International 2017, in Vancouver, BC, Canada, in July 2017. HCII 2017 received a total of 4340 submissions, of which 1228 papers were accepted for publication after a careful reviewing process. The 102 papers presented in these volumes were organized in topical sections as follows: Part I: Visualization Methods and Tools; Information and Interaction Design; Knowledge and Service Management; Multimodal and Embodied Interaction. Part II: Information and Learning; Information in Virtual and Augmented Reality; Recommender and Decision Support Systems; Intelligent Systems; Supporting Collaboration and User Communities; Case Studies.