Department For Work And Pensions
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Department For Work And Pensions
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Author : Great Britain. National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2009
Department For Work And Pensions written by Great Britain. National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
The Department for Work and Pensions has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 at a cost of �10.3 million to 53 leaflets in 2008 costing �1.7 million. It has also reduced the length of most of its forms, though some are unnecessarily long and guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.
Department For Work And Pensions
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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2007-01-23
Department For Work And Pensions written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-23 with Political Science categories.
The Department for Work and Pensions (DWP) provides services to some 28 million people and, despite the development of new technology, printed materials such as leaflets play an important role in ensuring that customers are informed of services and entitlements. Following on from a NAO report (HC 797, session 2005-06; ISBN 9780102936728) published in January 2006, the Committee's report focuses on three issues: managing the process for producing accurate leaflets; accessibility of information for a diverse range of customers; and making information available to the public. Findings include: i) the DWP has reduced its total number of published leaflets from 245 to 178 and is committed to making an overall reduction of 100; ii) the DWP is unable to determine the exact cost of producing leaflets, which has been estimated at £31 million in 2004-05; iii) around 40 per cent of the 27 different leaflets tested by the NAO across the country were out of date, and all 13 of the Department's key leaflets tested required a reading age higher than the national average; and iv) leaflets are not easily accessible to groups such as those with disabilities or non-English speakers, and copies of four core departmental leaflets examined were available at only 11 per cent of key non-departmental locations such as libraries and Citizens' Advice offices visited by the NAO.
Reducing Costs In The Department For Work And Pensions
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2011-06-23
Reducing Costs In The Department For Work And Pensions written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-23 with Business & Economics categories.
The NAO reports that the Department for Work and Pensions will have to make rapid progress in reorganising the way it operates if it is to meet its target of achieving sustainable running cost reductions of £2.7 billion while implementing substantial welfare reforms and a £17 billion reduction in benefits and pensions by 2014-15. Since 2007, the Department has reported reductions of £2 billion in its running costs, and initial out-turn data show that it met its target from the June 2010 Budget to reduce running costs by £535 million in 2010-11. However, the NAO has concluded that the Department must make progress quickly in order to be able to demonstrate that it can secure sustained cost reductions in a structured and strategic way. The report recognises that the DWP is only at the start of its new cost reduction challenge. However, without basing its running cost reduction plans more on robust information on the profile of its business costs and how that relates to the value of the services delivered, the Department is not in the position to make rational choices about what it should stop doing, what it should change and what it should continue. Recent cost reductions have been based largely on budget restrictions rather than on fundamental reform of working practices. Three months into the Spending Review and the Department does not yet have a detailed model of how it wants to run in the future.
Department For Work And Pensions Departmental Report 2007
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Author : Great Britain: Department for Work and Pensions
language : en
Publisher: The Stationery Office
Release Date : 2007-05-16
Department For Work And Pensions Departmental Report 2007 written by Great Britain: Department for Work and Pensions and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-16 with Political Science categories.
Dated May 2007
Pensions And Legal Policy
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Author : Amanda Cooke
language : en
Publisher: Bloomsbury Publishing
Release Date : 2021-02-11
Pensions And Legal Policy written by Amanda Cooke and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-11 with Law categories.
This book explores the historical position of pensions law in the UK and the recent influences which have led to the introduction of Auto-Enrolment and subsequent reforms. Alternative models, such as the US and Australia, are also considered as well as the function of law in bringing about political changes. The question of saving for retirement is of national and international importance and many governments are wrestling with the issue of how to deal with the pension funding crisis. Consequently political policy has, in many cases, combined with behavioural science to inform new laws which have acted to shift the burden from the state into the private sector. Around the world responsibility is being moved onto individuals and employers as the state retreats from provision of state support in retirement; this book offers a sophisticated analysis of the role of legal intervention to facilitate this shift. The book explores the work of behavioural economics, its global influence on understanding financial decision-making and its application to legislation which seeks to influence consumer outcomes. Drawing on qualitative empirical research to explore the experience of implementation of Auto-Enrolment, this timely work considers the interaction with the work of behavioural science to highlight the social costs of the new regulatory regime. This title is included in Bloomsbury Professional's Pensions Law online service.
Connecting People With Jobs Activation Policies In The United Kingdom
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2014-07-15
Connecting People With Jobs Activation Policies In The United Kingdom written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-15 with categories.
This report examines recent activation policies in the United Kingdom aimed at moving people back into work. It offers insight into how countries can improve the effectiveness of their employment services and also control spending on benefits.
Delivering Successful It Enabled Business Change
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2006-11-17
Delivering Successful It Enabled Business Change written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-11-17 with Business & Economics categories.
This is a companion volume to the main NAO report (HCP 33-I, session 2006-07, ISBN 0102942323) and it contains details of 24 case studies which form the basis of the NAOs analysis of factors that contribute to successful delivery of IT-enabled programmes and projects which have achieved tangible benefits for citizens and taxpayers. Drawn from the public and private sectors in the UK and overseas, these case studies include: i) the Department for Work and Pensions Payment Modernisation Programme which cost £824 million and has transformed the payment of benefits and pensions through direct bank payments; ii) the Oyster electronic smartcard introduced by Transport for London in 2003 and a capital cost of £40 million; and iii) from the private sector, the UK trade associations chip and PIN programme at a cost of £1.1 billion.
Handbook Of Employee Benefits And Administration
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Author : Christopher G. Reddick
language : en
Publisher: CRC Press
Release Date : 2008-04-09
Handbook Of Employee Benefits And Administration written by Christopher G. Reddick and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-09 with Political Science categories.
Fiscal realities and changing social priorities are requiring a dramatic shift in the way that benefits are selected and awarded to employees, especially in the public sector. This means that public administrators and policy researchers must consider new parameters and contingencies, both financial and social, when evaluating choices and making pol
Oecd Economic Surveys United Kingdom 2007
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2007-09-27
Oecd Economic Surveys United Kingdom 2007 written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-27 with categories.
This 2007 edition of OECD's periodic economic survey of the British economy finds that the UK has embraced globalisation and has been rewarded with strong growth and performance, but that the near-term outlook is more uncertain, given recent ...
Ageing And Employment Policies Promoting Better Career Mobility For Longer Working Lives In The United Kingdom
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2024-12-09
Ageing And Employment Policies Promoting Better Career Mobility For Longer Working Lives In The United Kingdom written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-09 with categories.
The transition towards a green economy, rapid development of digital technologies and demographic change are some of the forces disrupting traditional career paths, resulting in more fluid diversified career trajectories. To benefit from increased longevity, workers will increasingly have to consider job mobility at middle and older ages, changing jobs or careers more frequently than in the past. As in other countries, career mobility declines with age in the United Kingdom, yet voluntary mobility can provide opportunities to find better jobs, potentially improving job satisfaction, skills use and productivity. This report identifies key public and employer policies in the United Kingdom that can support career mobility at older ages. While the UK labour market remains dynamic providing ample job opportunities, not all workers benefit equally. Sustained public commitment to better-integrated career guidance, employment support and skills training is needed to support workers at all stages of their career. With workforce ageing, all stakeholders including employers must prioritise enhancing job quality along with health and well-being to prevent premature workforce exits. Key factors include fair pay, access to occupational health, supportive working conditions and workplace accommodation, flexible work options, and opportunities for ongoing learning and development.