Design For Six Sigma For Service Chapter 2 Design For Six Sigma Road Map For Service
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Design For Six Sigma For Service Chapter 2 Design For Six Sigma Road Map For Service
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Author : Kai Yang
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-05-31
Design For Six Sigma For Service Chapter 2 Design For Six Sigma Road Map For Service written by Kai Yang and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-05-31 with Business & Economics categories.
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Service Design For Six Sigma
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Author : Basem El-Haik
language : en
Publisher: John Wiley & Sons
Release Date : 2005-08-19
Service Design For Six Sigma written by Basem El-Haik and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-08-19 with Technology & Engineering categories.
A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.
Design For Six Sigma For Service
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Author : Kai Yang
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-06-21
Design For Six Sigma For Service written by Kai Yang and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-06-21 with Technology & Engineering categories.
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Simulation Based Lean Six Sigma And Design For Six Sigma
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Author : Basem El-Haik
language : en
Publisher: John Wiley & Sons
Release Date : 2006-10-27
Simulation Based Lean Six Sigma And Design For Six Sigma written by Basem El-Haik and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-27 with Technology & Engineering categories.
This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.
Design For Six Sigma For Service Chapter 1 Six Sigma In Service Organizations
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Author : Kai Yang
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-05-31
Design For Six Sigma For Service Chapter 1 Six Sigma In Service Organizations written by Kai Yang and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-05-31 with Business & Economics categories.
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Medical Device Design For Six Sigma
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Author : Basem El-Haik
language : en
Publisher: John Wiley & Sons
Release Date : 2011-09-20
Medical Device Design For Six Sigma written by Basem El-Haik and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-20 with Medical categories.
The first comprehensive guide to the integration of Design forSix Sigma principles in the medical devices development cycle Medical Device Design for Six Sigma: A Road Map for Safetyand Effectiveness presents the complete body of knowledge forDesign for Six Sigma (DFSS), as outlined by American Society forQuality, and details how to integrate appropriate designmethodologies up front in the design process. DFSS helps companiesshorten lead times, cut development and manufacturing costs, lowertotal life-cycle cost, and improve the quality of the medicaldevices. Comprehensive and complete with real-world examples, thisguide: Integrates concept and design methods such as Pugh ControlledConvergence approach, QFD methodology, parameter optimizationtechniques like Design of Experiment (DOE), Taguchi Robust Designmethod, Failure Mode and Effects Analysis (FMEA), Design for X,Multi-Level Hierarchical Design methodology, and Response Surfacemethodology Covers contemporary and emerging design methods, includingAxiomatic Design Principles, Theory of Inventive Problem Solving(TRIZ), and Tolerance Design Provides a detailed, step-by-step implementation process foreach DFSS tool included Covers the structural, organizational, and technical deploymentof DFSS within the medical device industry Includes a DFSS case study describing the development of a newdevice Presents a global prospective of medical device regulations Providing both a road map and a toolbox, this is a hands-onreference for medical device product development practitioners,product/service development engineers and architects, DFSS and SixSigma trainees and trainers, middle management, engineering teamleaders, quality engineers and quality consultants, and graduatestudents in biomedical engineering.
Lean Six Sigma In Service
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Author : Sandra L. Furterer
language : en
Publisher: CRC Press
Release Date : 2016-04-19
Lean Six Sigma In Service written by Sandra L. Furterer and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-19 with Technology & Engineering categories.
In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S
Design For Six Sigma For Service Chapter 3 Value Creation For Service Product
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Author : Kai Yang
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-05-31
Design For Six Sigma For Service Chapter 3 Value Creation For Service Product written by Kai Yang and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-05-31 with Business & Economics categories.
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Design For Six Sigma For Service Chapter 10 Design And Improvement Of Service Processes Process Management
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Author : Kai Yang
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-05-31
Design For Six Sigma For Service Chapter 10 Design And Improvement Of Service Processes Process Management written by Kai Yang and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-05-31 with Business & Economics categories.
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Design For Six Sigma In Product And Service Development
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Author : Elizabeth A. Cudney
language : en
Publisher: CRC Press
Release Date : 2012-06-05
Design For Six Sigma In Product And Service Development written by Elizabeth A. Cudney and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-05 with Business & Economics categories.
Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Development: Applications and Case Studies provides step-by-step analysis and practical guidance on how to apply DFSS in product and service development. The book discusses the DFSS roadmap and how it is linked to methodologies, including organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the Identify-Define-Design-Optimize-Validate (IDDOV) structure for new product or service development. Examples of tools covered include Quality Function Deployment, Voice of the Customer, Pugh Concept Selection, Ideal Function, Failure Modes and Effects Analysis, Reliability, Measurement Systems Analysis, Regression Analysis, and Capability Studies, among others. Clearly outlining the tools and how to integrate them for robust product and service design, the case studies can be used by industry professionals and academics to learn how to apply DFSS. The book gives you hands-on experience in a safe environment, where experienced Black Belts and Master Black Belts act as mentors and prepare you to touch actual data and make decisions when embarking on real-world projects. Even after you’ve mastered the techniques, the breadth and depth of coverage contained in this book will make it a vital part of your toolkit.