Designing Anthropomorphic Conversational Agents In Enterprises A Nascent Theory And Conceptual Framework For Fostering A Human Like Interaction
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Designing Anthropomorphic Conversational Agents In Enterprises
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Author : Stephan Diederich
language : en
Publisher: Cuvillier Verlag
Release Date : 2020-05-25
Designing Anthropomorphic Conversational Agents In Enterprises written by Stephan Diederich and has been published by Cuvillier Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-25 with Business & Economics categories.
Conversational agents (CAs) increasingly permeate our private and professional lives. In particular text-based CAs in a company context attract interest both internally as well as at the customer interface to provide service or support sales due to their potential for automation while offering the feeling of a human-like interaction. However, their human-like appearance often leads to user expectations that are out of line with the system’s actual capabilities or create feelings of uncanniness. To address this problem, six studies were conducted and compiled in this dissertation. These studies provide insights into the design of human-like CAs in a company context and show how different designs influence user perception. Through a set of experiments and a design science research project, this dissertation offers three key contributions: First, it proposes a nascent design theory to craft enterprise CAs that offer a human-like interaction experience despite the limited conversational capabilities given in present-day technology. Second, the framework derived from the synthesis of the studies’ findings outlines how the perception of a CA and the outcomes from the interaction emerge from an interplay of context-, user-, and CA design-related characteristics. Third, the insights from the experimental studies show how aspects related to the design of a CA influence user perception both with regard to anthropomorphism as well as further outcomes.
On The Design Of Service Interaction With Conversational Agents
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Author : Johannes Riquel
language : en
Publisher: Cuvillier Verlag
Release Date : 2022-07-19
On The Design Of Service Interaction With Conversational Agents written by Johannes Riquel and has been published by Cuvillier Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-19 with Business & Economics categories.
Conversational Agents (CAs) are changing the way people interact in their daily lives. Specifically, CAs such as chatbots or voice assistants are increasingly covering services traditionally provided by human employees. CA-based services are available at any time and in any capacity, providing convenience and comfort while overcoming the limitations of human employees. However, many CAs are imperfect and prone to errors, such as frequently misinterpreting users’ requests, which leads to a mismatch between the expectations of the service and the service provided. As a result, some CA-based services have been discontinued in the past. In this context, a human-like design of CAs potentially offers a valuable approach to enhancing the user’s perception of a service. Prior research shows that this leads to individuals interacting with a human-like CA as if they would interact with a real individual. Furthermore, human-like errors could be considered a social cue, since it is human nature to make errors. To address the overall research area of CAs imperfections, four studies were conducted and synthesized in this dissertation. The studies provide novel insights into the design of human-like text-based CAs interrelated with the occurrence of CA imperfections, including human-like errors. Through a set of experiments, four major contributions are provided. First, the human-like design of imperfect CAs can mitigate the negative individuals’ perceptions, if implemented carefully. Second, the human-like design of imperfect CAs can shift individuals into a positive emotional state which increases service satisfaction. Third, human-like errors are not perceived as human-like and should not be employed in CA-based service encounters at present. Fourth, not every CA-based service requires a high level of human-like design, as the expectations of a CA-based service may be as different as the expectations of traditional human-based services.
Understanding The Effect Of Anthropomorphic Design
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Author : Tingru Cui
language : en
Publisher:
Release Date : 2021
Understanding The Effect Of Anthropomorphic Design written by Tingru Cui and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with categories.
Within the emerging context of using interactive conversational agents (CAs) to persuade and activate individuals' behavior changes, it is important to understand how to design CAs to engage in effective communication and generate positive social response. Drawing upon the social response theory and elaboration likelihood model for persuasion literature, we investigate the interaction effects of anthropomorphic CA design and issue involvement of recipients on the perceived persuasion as well as behavioral intention. We suggest that for individuals of low issue involvement, CAs with visual social cues are more effective, while CAs with verbal social cues are more effective in persuading high issues involved individuals of the recommended behavior. We will evaluate the persuasive and human-like CA design by conducting a 3x2 experiment. We believe that this study will significantly contribute to the theoretical landscape of anthropomorphic design and human-AI interaction, and provide important practical contributions for CA designers. Full paper available at https://aisel.aisnet.org/icis2020/user_behaviors/user_behaviors/9.
Empirical Studies On Embodied Conversational Agents
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Author : Jun Xiao
language : en
Publisher:
Release Date : 2006
Empirical Studies On Embodied Conversational Agents written by Jun Xiao and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with categories.
To address these questions, I studied user experiences with ECA interfaces and evaluated the ECA style of interaction with respect to user expectation, perception, behavior and performance. I introduce a conceptual framework that offers a holistic view of the design space of ECA systems. I also have created a middleware toolkit that facilitates rapid development of application content across different speech and animation platforms.
Conversational Agents And Natural Language Interaction Techniques And Effective Practices
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Author : Perez-Marin, Diana
language : en
Publisher: IGI Global
Release Date : 2011-06-30
Conversational Agents And Natural Language Interaction Techniques And Effective Practices written by Perez-Marin, Diana and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-30 with Computers categories.
"This book is a reference guide for researchers entering the promising field of conversational agents, providing an introduction to fundamental concepts in the field, collecting experiences of researchers working on conversational agents, and reviewing techniques for the design and application of conversational agents"--
From Brows To Trust
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Author : Zsófia Ruttkay
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-02-19
From Brows To Trust written by Zsófia Ruttkay and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-19 with Computers categories.
Embodied conversational agents (ECAs) are autonomous software entities with human-like appearance and communication skills. These agents can take on a number of different roles, for example, as an assistant, tutor, information provider, or customer service agent. They may also simply represent or entertain a user. The precise nature and benefits of different characteristics of ECAs requires careful investigation. Questions range from the function of an eyebrow raise to mechanisms for assessing and improving ECA trustworthiness. This book will help experts and designers in the specification and development of applications incorporating ECAs. Part 1 provides guidelines for evaluation methodologies and the identification of design and evaluation parameters. Part 2 demonstrates the importance of considering the user's perspective and interaction experience. Part 3 addresses issues in fine-tuning design parameters of ECAs and verifying the perceived effect. Finally, in Part 4 lessons learned from a number of application case studies are presented. The book is intended for both ECA researchers in academia and industry, and developers and designers interested in applying the technology.
Conversational Ux Design
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Author : Robert J. Moore
language : en
Publisher: Morgan & Claypool
Release Date : 2019-05-29
Conversational Ux Design written by Robert J. Moore and has been published by Morgan & Claypool this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-29 with Computers categories.
With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today’s platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.
Advanced Social Interaction With Agents
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Author : Maxine Eskenazi
language : en
Publisher:
Release Date : 2019
Advanced Social Interaction With Agents written by Maxine Eskenazi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Human-computer interaction categories.
This book presents lectures given at the 8th International Workshop on Spoken Dialog Systems. As agents evolve in terms of their ability to carry on a dialog with users, several qualities are emerging as essential components of a successful system. Users do not carry on long conversations on only one topic--they tend to switch between several topics. Thus the authors are observing the emergence of multi-domain systems that enable users to seamlessly hop from one domain to another. The systems have become active social partners. Accordingly, work on social dialog has become crucial to active and engaging human-robot/agent interaction. These new systems call for a coherent framework that guides their actions as chatbots and conversational agents. Human-Robot/Agent assessment mechanisms naturally lend themselves to this task. As these systems increasingly assist humans in a multitude of tasks, the ethics of their existence, their design and their interaction with users are becoming crucial issues. This book discusses the essential players and features involved, such as chat-based agents, multi-domain dialog systems, human-robot interaction, social dialog policy, and advanced dialog system architectures.
Digital Roots
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Author : Gabriele Balbi
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2021-09-07
Digital Roots written by Gabriele Balbi and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-07 with History categories.
As media environments and communication practices evolve over time, so do theoretical concepts. This book analyzes some of the most well-known and fiercely discussed concepts of the digital age from a historical perspective, showing how many of them have pre-digital roots and how they have changed and still are constantly changing in the digital era. Written by leading authors in media and communication studies, the chapters historicize 16 concepts that have become central in the digital media literature, focusing on three main areas. The first part, Technologies and Connections, historicises concepts like network, media convergence, multimedia, interactivity and artificial intelligence. The second one is related to Agency and Politics and explores global governance, datafication, fake news, echo chambers, digital media activism. The last one, Users and Practices, is finally devoted to telepresence, digital loneliness, amateurism, user generated content, fandom and authenticity. The book aims to shed light on how concepts emerge and are co-shaped, circulated, used and reappropriated in different contexts. It argues for the need for a conceptual media and communication history that will reveal new developments without concealing continuities and it demonstrates how the analogue/digital dichotomy is often a misleading one.
Mindstorms
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Author : Seymour A Papert
language : en
Publisher: Hachette UK
Release Date : 2020-10-06
Mindstorms written by Seymour A Papert and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-06 with Education categories.
In this revolutionary book, a renowned computer scientist explains the importance of teaching children the basics of computing and how it can prepare them to succeed in the ever-evolving tech world. Computers have completely changed the way we teach children. We have Mindstorms to thank for that. In this book, pioneering computer scientist Seymour Papert uses the invention of LOGO, the first child-friendly programming language, to make the case for the value of teaching children with computers. Papert argues that children are more than capable of mastering computers, and that teaching computational processes like de-bugging in the classroom can change the way we learn everything else. He also shows that schools saturated with technology can actually improve socialization and interaction among students and between students and teachers. Technology changes every day, but the basic ways that computers can help us learn remain. For thousands of teachers and parents who have sought creative ways to help children learn with computers, Mindstorms is their bible.