On The Design Of Service Interaction With Conversational Agents
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On The Design Of Service Interaction With Conversational Agents
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Author : Johannes Riquel
language : en
Publisher: Cuvillier Verlag
Release Date : 2022-07-19
On The Design Of Service Interaction With Conversational Agents written by Johannes Riquel and has been published by Cuvillier Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-19 with Business & Economics categories.
Conversational Agents (CAs) are changing the way people interact in their daily lives. Specifically, CAs such as chatbots or voice assistants are increasingly covering services traditionally provided by human employees. CA-based services are available at any time and in any capacity, providing convenience and comfort while overcoming the limitations of human employees. However, many CAs are imperfect and prone to errors, such as frequently misinterpreting users’ requests, which leads to a mismatch between the expectations of the service and the service provided. As a result, some CA-based services have been discontinued in the past. In this context, a human-like design of CAs potentially offers a valuable approach to enhancing the user’s perception of a service. Prior research shows that this leads to individuals interacting with a human-like CA as if they would interact with a real individual. Furthermore, human-like errors could be considered a social cue, since it is human nature to make errors. To address the overall research area of CAs imperfections, four studies were conducted and synthesized in this dissertation. The studies provide novel insights into the design of human-like text-based CAs interrelated with the occurrence of CA imperfections, including human-like errors. Through a set of experiments, four major contributions are provided. First, the human-like design of imperfect CAs can mitigate the negative individuals’ perceptions, if implemented carefully. Second, the human-like design of imperfect CAs can shift individuals into a positive emotional state which increases service satisfaction. Third, human-like errors are not perceived as human-like and should not be employed in CA-based service encounters at present. Fourth, not every CA-based service requires a high level of human-like design, as the expectations of a CA-based service may be as different as the expectations of traditional human-based services.
From Brows To Trust
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Author : Zsófia Ruttkay
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-02-19
From Brows To Trust written by Zsófia Ruttkay and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-19 with Computers categories.
Embodied conversational agents (ECAs) are autonomous software entities with human-like appearance and communication skills. These agents can take on a number of different roles, for example, as an assistant, tutor, information provider, or customer service agent. They may also simply represent or entertain a user. The precise nature and benefits of different characteristics of ECAs requires careful investigation. Questions range from the function of an eyebrow raise to mechanisms for assessing and improving ECA trustworthiness. This book will help experts and designers in the specification and development of applications incorporating ECAs. Part 1 provides guidelines for evaluation methodologies and the identification of design and evaluation parameters. Part 2 demonstrates the importance of considering the user's perspective and interaction experience. Part 3 addresses issues in fine-tuning design parameters of ECAs and verifying the perceived effect. Finally, in Part 4 lessons learned from a number of application case studies are presented. The book is intended for both ECA researchers in academia and industry, and developers and designers interested in applying the technology.
Chatbot Research And Design
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Author : Asbjørn Følstad
language : en
Publisher: Springer Nature
Release Date : 2020-01-18
Chatbot Research And Design written by Asbjørn Følstad and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-18 with Computers categories.
This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.
Studies In Conversational Ux Design
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Author : Robert J. Moore
language : en
Publisher: Springer
Release Date : 2018-09-03
Studies In Conversational Ux Design written by Robert J. Moore and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-03 with Computers categories.
As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.
Conversational Agents And Natural Language Interaction
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Author : Diana Perez-Marin
language : en
Publisher: IGI Global
Release Date : 2011
Conversational Agents And Natural Language Interaction written by Diana Perez-Marin and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Computers categories.
"This book is a reference guide for researchers entering the promising field of conversational agents, providing an introduction to fundamental concepts in the field, collecting experiences of researchers working on conversational agents, and reviewing techniques for the design and application of conversational agents"--
Human Computer Interaction User Experience And Behavior
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Author : Masaaki Kurosu
language : en
Publisher: Springer Nature
Release Date : 2022-06-16
Human Computer Interaction User Experience And Behavior written by Masaaki Kurosu and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-16 with Computers categories.
The three-volume set LNCS 13302, 13303 and 13304 constitutes the refereed proceedings of the Human Computer Interaction thematic area of the 24th International Conference on Human-Computer Interaction, HCII 2022, which took place virtually in June-July 2022. The 132 papers included in this HCI 2022 proceedings were organized in topical sections as follows: Part I: Theoretical and Multidisciplinary Approaches in HCI; Design and Evaluation Methods, Techniques and Tools; Emotions and Design; and Children-Computer Interaction, Part II: Novel Interaction Devices, Methods and Techniques; Text, Speech and Image Processing in HCI; Emotion and Physiological Reactions Recognition; and Human-Robot Interaction, Part III: Design and User Experience Case Studies, Persuasive Design and Behavioral Change; and Interacting with Chatbots and Virtual Agents.
Hci International 2020 Late Breaking Posters
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Author : Constantine Stephanidis
language : en
Publisher: Springer Nature
Release Date : 2020-11-07
Hci International 2020 Late Breaking Posters written by Constantine Stephanidis and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-07 with Computers categories.
This book constitutes the poster papers presented during the 22nd International Conference on Human-Computer Interaction, HCII 2020, which was held in July 2020. The conference was planned to take place in Copenhagen, Denmark, but had to change to a virtual conference mode due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings before the conference took place. In addition, a total of 333 papers and 144 posters are included in the volumes of the proceedings published after the conference as “Late Breaking Work” (papers and posters). These contributions address the latest research and development efforts in the field and highlight the human aspects of design and use of computing systems. The 62 papers presented in this volume are organized in topical sections as follows: HCI theory, methods and tools; mobile and multimodal interaction; interacting with data, information and knowledge; interaction and intelligence; user experience, emotions and psychophysiological computing.
Artificial Intelligence In Hci
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Author : Helmut Degen
language : en
Publisher: Springer Nature
Release Date : 2024-05-22
Artificial Intelligence In Hci written by Helmut Degen and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-22 with Computers categories.
The three-volume book set LNAI 14734, 14735, and 14736 constitutes the refereed proceedings of 5th International Conference on Artificial Intelligence in HCI, AI-HCI 2024, held as part of the 26th International Conference, HCI International 2024, which took place in Washington, DC, USA, during June 29-July 4, 2024. The total of 1271 papers and 309 posters included in the HCII 2024 proceedings was carefully reviewed and selected from 5108 submissions. The AI-HCI 2024 proceedings were organized in the following topical sections: Part I: Human-centered artificial intelligence; explainability and transparency; AI systems and frameworks in HCI; Part II: Ethical considerations and trust in AI; enhancing user experience through AI-driven technologies; AI in industry and operations; Part III: Large language models for enhanced interaction; advancing human-robot interaction through AI; AI applications for social impact and human wellbeing.
Handbook Of Research On Artificial Intelligence In Human Resource Management
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Author : Strohmeier, Stefan
language : en
Publisher: Edward Elgar Publishing
Release Date : 2022-03-08
Handbook Of Research On Artificial Intelligence In Human Resource Management written by Strohmeier, Stefan and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-08 with Business & Economics categories.
This cutting-edge Handbook offers a comprehensive introduction to the emerging research field of artificial intelligence (AI) in human resource management (HRM). Broadly mapping AI fields relevant for HR, it not only considers the more well-known areas of machine learning and natural language processing, but also lesser-known fields such as affective computing and robotic process automation.
Transforming The Digitally Sustainable Enterprise
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Author : Daniel Beverungen
language : en
Publisher: Springer Nature
Release Date : 2025-03-21
Transforming The Digitally Sustainable Enterprise written by Daniel Beverungen and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-21 with Computers categories.
This book is the third volume of proceedings from the 18th International Conference on Wirtschaftsinformatik held in Paderborn, Germany, in 2023. In the context of the global trend toward digitalization, it presents the results of innovative, high-quality research in the field of information systems and digital transformation. The book covers a broad range of topics, including digital innovation, business analytics, artificial intelligence, and IT strategy, each of which has and will continue to have significant impacts on companies, individuals and societies alike.