Conversational Ux Design
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Conversational Ux Design
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Author : Robert J. Moore
language : en
Publisher: Morgan & Claypool
Release Date : 2019-05-29
Conversational Ux Design written by Robert J. Moore and has been published by Morgan & Claypool this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-29 with Computers categories.
With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today’s platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.
Studies In Conversational Ux Design
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Author : Robert J. Moore
language : en
Publisher: Springer
Release Date : 2018-09-03
Studies In Conversational Ux Design written by Robert J. Moore and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-03 with Computers categories.
As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.
Designing Voice User Interfaces
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Author : Cathy Pearl
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2016-12-19
Designing Voice User Interfaces written by Cathy Pearl and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-19 with Computers categories.
Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.Understand key VUI design concepts, including command-and-control and conversational systemsDecide if you should use an avatar or other visual representation with your VUIExplore speech recognition technology and its impact on your designTake your VUI above and beyond the basic exchange of informationLearn practical ways to test your VUI application with usersMonitor your app and learn how to quickly improve performanceGet real-world examples of VUIs for home assistants, smartwatches, and car systems
Conversations With Things
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Author : Diana Deibel
language : en
Publisher: Rosenfeld Media
Release Date : 2021-04-20
Conversations With Things written by Diana Deibel and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-20 with Computers categories.
Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating—sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human–centered—because everyone deserves to be understood, especially you.
Conversational Canvas
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Author : William Webb
language : en
Publisher: Ridiculously Simple Books
Release Date :
Conversational Canvas written by William Webb and has been published by Ridiculously Simple Books this book supported file pdf, txt, epub, kindle and other format this book has been release on with Computers categories.
Welcome to the exciting frontier of voice and chat UX design. This guidebook takes you on a journey, providing a deep dive into the art and science of designing compelling and meaningful digital conversations. Not just a narrative, this guide is a practical resource to reference as you navigate the complex waters of voice and chat interface design. In this guide, you will learn: The unique principles of designing for voice and chat interfaces. Understanding user psychology and its role in creating engaging digital interactions. How to address data privacy, user consent, and transparency in your designs. The ways in which bias impacts design, and how to navigate it. How to select the best tools for your projects, exploring their advantages and disadvantages. The art of learning from both successes and failures in the industry, illustrated by real-world case studies. The impact of emerging technologies on UX design, and how to prepare for upcoming trends. Essential skills for UX designers in the current job market, and tips for building an impressive portfolio. Whether you're a seasoned UX professional looking to expand your skills into voice and chat, or a newcomer excited about entering this innovative field, this guide offers tangible, practical insights to enhance your expertise and prepare for the future of digital interaction.
Conversations With Things
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Author : Diana Deibel
language : en
Publisher: Rosenfeld Media
Release Date : 2021
Conversations With Things written by Diana Deibel and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with categories.
Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating--sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered--because everyone deserves to be understood, especially you.
Just Enough Research
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Author : Erika Hall
language : en
Publisher: Book Apart
Release Date : 2019-10-21
Just Enough Research written by Erika Hall and has been published by Book Apart this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-21 with Human-computer interaction categories.
Start doing good research faster than you can plan your next pitch.
Designing Bots
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Author : Amir Shevat
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2017-05-17
Designing Bots written by Amir Shevat and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-17 with Computers categories.
From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback
Voice User Interface Design
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Author : Michael Harris Cohen
language : en
Publisher: Addison-Wesley Professional
Release Date : 2004
Voice User Interface Design written by Michael Harris Cohen and has been published by Addison-Wesley Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Computers categories.
This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment. The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application. A companion Web site provides audio clips for each example: www.VUIDesign.org The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.
The Best Interface Is No Interface
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Author : Golden Krishna
language : en
Publisher: New Riders
Release Date : 2015-01-31
The Best Interface Is No Interface written by Golden Krishna and has been published by New Riders this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-31 with Computers categories.
Our love affair with the digital interface is out of control. We’ve embraced it in the boardroom, the bedroom, and the bathroom. Screens have taken over our lives. Most people spend over eight hours a day staring at a screen, and some “technological innovators” are hoping to grab even more of your eyeball time. You have screens in your pocket, in your car, on your appliances, and maybe even on your face. Average smartphone users check their phones 150 times a day, responding to the addictive buzz of Facebook or emails or Twitter. Are you sick? There’s an app for that! Need to pray? There’s an app for that! Dead? Well, there’s an app for that, too! And most apps are intentionally addictive distractions that end up taking our attention away from things like family, friends, sleep, and oncoming traffic. There’s a better way. In this book, innovator Golden Krishna challenges our world of nagging, screen-based bondage, and shows how we can build a technologically advanced world without digital interfaces. In his insightful, raw, and often hilarious criticism, Golden reveals fascinating ways to think beyond screens using three principles that lead to more meaningful innovation. Whether you’re working in technology, or just wary of a gadget-filled future, you’ll be enlighted and entertained while discovering that the best interface is no interface.