Designing Delivery
DOWNLOAD eBooks
Download Designing Delivery PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Designing Delivery book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Designing Delivery
DOWNLOAD eBooks
Author : Jeff Sussna
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2015-06-03
Designing Delivery written by Jeff Sussna and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-03 with Computers categories.
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Designing Delivery
DOWNLOAD eBooks
Author : Jeff Sussna
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2015-06-03
Designing Delivery written by Jeff Sussna and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-03 with BUSINESS & ECONOMICS categories.
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Designing Delivery
DOWNLOAD eBooks
Author : Jeff Sussna
language : en
Publisher:
Release Date : 2015
Designing Delivery written by Jeff Sussna and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Computer software categories.
Service Design And Delivery
DOWNLOAD eBooks
Author : Mairi Macintyre
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-04-02
Service Design And Delivery written by Mairi Macintyre and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-02 with Business & Economics categories.
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Service Design And Delivery
DOWNLOAD eBooks
Author : Mairi Macintyre
language : en
Publisher: Springer
Release Date : 2011-04-12
Service Design And Delivery written by Mairi Macintyre and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-12 with Business & Economics categories.
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Integrated Design And Delivery Solutions
DOWNLOAD eBooks
Author : Matthijs Prins
language : en
Publisher: Routledge
Release Date : 2010-12-07
Integrated Design And Delivery Solutions written by Matthijs Prins and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-07 with Architecture categories.
Integrated Design and Delivery Solutions (IDDS) represent a significant new research trajectory in the integration of architecture and construction through the rapid adoption of new processes. This book examines the ways in which collaboration and new methods of contracting and procurement enhance skills and improve processes in terms of lean and sustainable construction. Based on high quality research and practice-based examples that provide key insights into IDDS and its future potential, this book surveys the technologies that are being employed to create more sustainable buildings with added value for clients, stakeholders and society as whole.
Designing For Deliveries
DOWNLOAD eBooks
Author :
language : en
Publisher:
Release Date : 1998
Designing For Deliveries written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Delivery of goods categories.
Service Design And Delivery
DOWNLOAD eBooks
Author : Toshiaki Kurokawa
language : en
Publisher:
Release Date : 2015-07-30
Service Design And Delivery written by Toshiaki Kurokawa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-30 with Design categories.
This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book.
Good Services
DOWNLOAD eBooks
Author : Louise Downe
language : en
Publisher: BIS Publishers
Release Date : 2020-03-03
Good Services written by Louise Downe and has been published by BIS Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-03 with Business & Economics categories.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Designing And Delivering Superior Customer Value
DOWNLOAD eBooks
Author : Art Weinstein
language : en
Publisher: CRC Press
Release Date : 2020-03-25
Designing And Delivering Superior Customer Value written by Art Weinstein and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-25 with Business & Economics categories.
First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).