Designing The Best Call Center For Your Business
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Designing The Best Call Center For Your Business
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Author : Brendan Read
language : en
Publisher: CRC Press
Release Date : 2005-01-02
Designing The Best Call Center For Your Business written by Brendan Read and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-02 with Computers categories.
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
A Practical Guide To Call Center Technology
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Author : Andrew Waite
language : en
Publisher: CRC Press
Release Date : 2002-01-02
A Practical Guide To Call Center Technology written by Andrew Waite and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-02 with Computers categories.
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
A Practical Guide To Crm
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Author : Janice Reynolds
language : en
Publisher: CRC Press
Release Date : 2002-02-05
A Practical Guide To Crm written by Janice Reynolds and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-02-05 with Computers categories.
In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need
The Complete Guide To Customer Support
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Author : Joe Fleischer
language : en
Publisher: CRC Press
Release Date : 2002-01-04
The Complete Guide To Customer Support written by Joe Fleischer and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-04 with Computers categories.
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Bottom Line Call Center Management
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Author : David Lawrence Butler
language : en
Publisher: Routledge
Release Date : 2004
Bottom Line Call Center Management written by David Lawrence Butler and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal in this new title in the Improving Human Performance series.
Logistics And Fulfillment For E Business
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Author : Janice Reynolds
language : en
Publisher: CRC Press
Release Date : 2001-04-15
Logistics And Fulfillment For E Business written by Janice Reynolds and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-04-15 with Computers categories.
Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi
Home Workplace
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Author : Brendan Read
language : en
Publisher: CRC Press
Release Date : 2004-01-06
Home Workplace written by Brendan Read and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-06 with Computers categories.
Reap the benefits of the home workplace revolution with this practical resource that guides managers and employees through working from home either full or part-time. If you are charged with establishing or executing a home-work policy in your business, t
Universal Access In Human Computer Interaction Applications And Services
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Author : Constantine Stephanidis
language : en
Publisher: Springer
Release Date : 2011-06-18
Universal Access In Human Computer Interaction Applications And Services written by Constantine Stephanidis and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-18 with Computers categories.
The four-volume set LNCS 6765-6768 constitutes the refereed proceedings of the 6th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2011, held as Part of HCI International 2011, in Orlando, FL, USA, in July 2011, jointly with 10 other conferences addressing the latest research and development efforts and highlighting the human aspects of design and use of computing systems. The 72 revised papers included in the fourth volume were carefully reviewed and selected from numerous submissions. The papers are organized in the following topical sections: speech, communication and dialogue; interacting with documents and images; universal access to education and learning; well being, health and rehabilitation applications; and universal access in complex working environments.
Call Center Operation
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Author : Duane Sharp
language : en
Publisher: Elsevier
Release Date : 2003-05-14
Call Center Operation written by Duane Sharp and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-05-14 with Computers categories.
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.·Presents key concepts and techniques, including a formal development process, in a real-world context·Provides extensive management guidelines·Stresses the importance of staff selection and training
Designing The Best Call Centre For Your Business
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Author : Brendan B. Read
language : en
Publisher:
Release Date : 2000
Designing The Best Call Centre For Your Business written by Brendan B. Read and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Call centers categories.